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    Horizon PWR

    1.0 (5 reviews)
    Closed Closed

    Services - Horizon PWR

    Add to existing system

    Solar system installation

    Solar rooftop panel installation

    3 More Services

    Solar shingle installation

    Solar system maintenance

    Solar system repair

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    5 years ago

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    Hale Electric

    Hale Electric

    (2 reviews)

    Service Solar System…read more Good work but very pricy. A full six months worth of electric credits to service a two year old system.

    Hale Electric installed a solar system with a battery backup at my mom's home last year…read more Originally, the system appeared to work. However, during the first power outage we experienced, the backup system never kicked on. What followed was a months-long failure in customer service, characterized by unfulfilled commitments and a lack of technical expertise from Konnor. Reaching the company was nearly impossible. Calls went unanswered, messages were not returned, and scheduled appointments resulted in consistent no-shows. Over three separate visits, Konnor and Kevin failed to resolve our system issues. They provided a string of inconsistent excuses, ranging from "a button was never turned on", there was "a pinched wire", to blaming cold weather for the batteries not charging. We were explicitly told by Konnor that he was no longer certified to work on the specific system he installed, promising to return the following week after recertification--a promise he failed to keep. After months of frustration, we hired a different electrician who diagnosed and fixed the issue in one visit. The root cause was that Hale Electric never properly assigned or connected the backup system. It remains unclear if the service failures were due to deceptive business practices or sheer incompetence by Konnor. Regardless, the experience was unacceptable and we do not recommend Hale Electric to anyone.

    Horizon PWR - solarinstallation - Updated May 2026

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