A Horizonpwr rep came knocking on doors on my street a couple weeks ago. We've been curious about…read moresolar power so my wife and I agreed to have him over and listen to his pitch. Before I knew it, we were Docu-signing agreements, giving them sensitive information, disclosing income, and paying $100 for a site inspection, a fee I was assured was refundable if we decided to pass on getting solar, as long as we did it within 3 days. After learning the price-tag and having a day or so to weigh everything, we ultimately decided that we have other priorities at that price level. I notified our sales person by text that essentially thanks, but no thanks. We were going to pass, and that I'd like our $100 back. I heard back from him much later in the day. He texted that he was so surprised to hear this, and that he would bring the cancellation forms with him to their 7:00 p.m.-on-a-Friday-night appointment that they had made themselves the day before during the inspection. Only my wife was home when they came to inspect for structural integrity the prior afternoon. During that time, they pressured my wife to join their credit union, and she texted me that, aside from the tax returns I had left for them on the table, they now needed a photo of my driver's license. What were we getting into? Who were these people? I hadn't agreed to anything at this point, not in my mind anyway. Why were we initialing and signing and giving them this information at this point in the game? I told the sales rep that we would not be home at 7:00 p.m. that evening, and could he email me the cancellation form? Crickets. I never heard back from him or anyone at the company. If you temporarily succumb to the high-pressure, high-speed sales tactics of Horizonpwr, know 2 things: A) Regardless of what the sales person tells you, you will not get back the $100 you pay for their site inspection once they come out and do it, which they'll likely do the following day. It's real easy to get someone to pay $100 if they're told they're guaranteed they can get it back, which was why I did it, knowing that I might never see it again. In the final analysis, I wound up paying them $100 to undergo their high-pressure sales pitch. I've blown $100 on dumber things but not many. B) You need to decide within 3 business days whether you want to remain in any contractual agreement with them. If you want out, calling the sales person won't do it. Look at the contract you docu-signed, and it tells you at the end how to contact them for cancellation. Do that within 3 days.

We did this ridiculous docu-sign BS in 2019 got the solar panels installed - spent two years…read moreplaying the point the finger game as the solar panels were not producing what they said they would do. Called multiple times got the run around they set up appointments to "run tests" never showed then they show up on my doorstep the other night to supposedly address the situation had me sign again for another BS project as we needed 8 more panels wanted another $14000.00 with their 5 year guarantee - oh but wait we are still in the damn 5 year guarantee time frame to where they will fix this at their cost. Have requested numerous times to talk to the owner or even someone that can actually do something. No call no nothing! Cancelled the project and they still knocking on my door. I want this damn thing addressed and live up to your 5 year guarantee. All you all do is collect money. Would not recommend - do the right thing Mr business owner as I also run businesses and take care of my customers.

My experience with Everlight Solar was very positive, from the first contact with Nick Carnagey who…read morecame to my home sat down and patiently answered all my questions. I never felt "pushed" into buying. I just felt well informed. To the installation, they showed up when they said they would and did an amazing job. Very professional all around which helped me to feel confident in my choice to shift to solar. They even called after everything was installed to make sure I didn't have any questions or concerns and treated me like I was just as important as if they were still trying to make a sell. This type of customer service is hard to come by these days. But they make it happen!

We recently had solar panels put on our home and we have been grateful for the continued support…read morewe've needed with our questions and concerns.

Service Solar System…read more Good work but very pricy. A full six months worth of electric credits to service a two year old system.

Hale Electric installed a solar system with a battery backup at my mom's home last year…read more Originally, the system appeared to work. However, during the first power outage we experienced, the backup system never kicked on. What followed was a months-long failure in customer service, characterized by unfulfilled commitments and a lack of technical expertise from Konnor. Reaching the company was nearly impossible. Calls went unanswered, messages were not returned, and scheduled appointments resulted in consistent no-shows. Over three separate visits, Konnor and Kevin failed to resolve our system issues. They provided a string of inconsistent excuses, ranging from "a button was never turned on", there was "a pinched wire", to blaming cold weather for the batteries not charging. We were explicitly told by Konnor that he was no longer certified to work on the specific system he installed, promising to return the following week after recertification--a promise he failed to keep. After months of frustration, we hired a different electrician who diagnosed and fixed the issue in one visit. The root cause was that Hale Electric never properly assigned or connected the backup system. It remains unclear if the service failures were due to deceptive business practices or sheer incompetence by Konnor. Regardless, the experience was unacceptable and we do not recommend Hale Electric to anyone.

Superb customer service from the "get" to the "go". Absolutely no issues or problems; questions…read morequickly answered; totally professional, polite and eager to help people. They coordinate everything from permitting to inspections and walk you through it painlessly. They make it easy. I very highly recommend Big Dog Solar. Yes!

, but customer support is not in their business model. They take zero responsibility for making…read moregood on their warranty. partner with solar edge, which ranked dead last in the 2023 stock exchange and . Big dog points to solar edge when warranty replacement time comes near, and solar edge points to big dog. So if you like a run around, then big dog solar is the company for you.

We hired Big Dog to outfit us with a ground mount array. Some time later we added more panels, home…read moregrid battery backup and switched to a sol-ark 15K inverter. The installers do very well but the inverter installation was complicated. During an outage that lasted a couple of days everything worked seamlessly except for one small hiccup wherein we had a complete blackout for almost 10 anxious minutes. The system came back up without intervention and was ultimately corrected with a software adjustment. Where Big Dog falls down is in cosmetic things. They have promised to backfill and reseed lawn over trenches for example. DO NOT pay these people off until every little part of there end of the agreement is completed! DO get every little detail promised by sales added to the contract.