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    Horizon Graphics Printing

    3.5 (2 reviews)

    Services - Horizon Graphics Printing

    Copymaking services

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    The UPS Store

    The UPS Store

    (12 reviews)

    UPS is scum, in a "Minnesota Nice" kind of way…read more Top line: UPS destroyed my bike-specific secure shipping container, resulting in the loss of hundreds of dollars in bicycling gear (shoes, pedals, electronics). For three months, UPS has strung me along for "more pictures, more data, more stuff". Now, UPS Capital has refused to reimiburse me for these losses, with the excuse that it was improperly packaged. They have resorted to throwing under the bus the really nice people at the Edina store. UPS Capital has shown itself to be incompetent, tone deaf, dismissive of their customers, and generally disgusting. In August, I took my road bicycle, a rather nice titanium frame endurance bike, to Minneapolis to ride in a local fundraiser for a children's foundation. I purchased a bike-specific shipping container from an outfit called BikeShip. The box, a multi-use heavy cardboard affair, had very specific instructions on how to safely and securely ship one's bike and all the attendant equipment and gear. I checked it as luggage from DFW to MSP. Rode the ride, ate the barbecue, etc. The next day, I repacked the bike and took it to the UPS store in Edina. My firm has a large contract with UPS, and my office assured me I could just use the UPS account number to ship it back. As the Brits say, "things were about to go very, very wrong indeed." First, no joy on the account number. Apparently UPS account numbers are only useful at UPS, not at "UPS Stores". OK, this is what corporate credit cards are for. After carefully re-packing the bike according to the specifications, and inserting extra gear in all the spots that the instructions suggested, we "shook it really hard" to be sure it was shipping-worthy, and I went on my way to Chicago and Rapid City. Oh, and I paid $543.59 to ship the bike back to Texas. I returned to Texas and to the office to where the bike was shipped, and discovered the container upside down in the conference room, pretty well shredded. The sides had come apart, the bottom cover was torn in pieces, and the contents were basically open to the elements. UPS Operations had basically done a number on the bike-specific shipping container. While the things still inside were intact - including the bike - a number of items had escaped the box when it was opened, and were no longer present. One pedal, one bike shoe, both headlight and taillight, and the all-important bike computer. Along with the multi-use box being rendered unusable, this amounted to between $800 and $1200 in losses. The team at The UPS Store in Edina was quite helpful in helping me document and estimate the loss, and passed on the claim to UPS. I figured this would be a slam dunk. Enter UPS Capital, what is apparently the insurance claim processing arm of UPS. (This is where an audience at a Japanese noh play would hiss and howl.) These folks are scum. SCUM, I say! And did I mention that they're stupid? First it was a request for all kinds of photos of the shipping container, and a description of what happened. I played along. I was sure this was going to be quickly resolved, as it was so straightforward; I dropped it off, they lost it, reimburse me. Then it was, well, we need MORE pictures, and do you have the box, and where's the shipping label, and please send us the photos of the bike in box when it was opened, etc. Several rounds of this were played out over the ensuing weeks and months. In November, they said they had to deny the claim since they were not able to inspect the actual shipping container. I offered to bring it to them - name the spot (My office had for some reason preserved the box.) The Edina store checked in, asking how the claim was progressing. I lamented that it was not going well, and I might have to resort to a Yelp campaign to get attention on the matter. They offered to weigh in on my behalf, and apparently a district manager engaged in some advocacy. To no avail. UPS Capital's correspondence process is cumbersome to say the least, and designed to be punitive at worst. At least three different names have come up in the emails and messages on the claims portal. Grammar is an afterthought. I have posted at least two dozen photos on their site. This seems to be a rear-guard delay action on their part, to force one into performative compliance with their process in the vain hope that they will honor the claim and back their service. Not so. As of today, UPS Capital has denied my claim for the hilarious reason that "it was not properly packaged." They go on to mention void area packing, proper positioning, etc. The main message that comes through is that they have paid zero attention to the initial claim, that they LOST ITEMS BY TEARING THE BOX OPEN. The guidance on packing is completely focused on potential DAMAGE to the contents. The real risk is that UPS's negligent handling of the package will destroy it, and anything packed inside disappears into the wilds of the UPS transport network. Stay tuned.

    I go to the store about once a week. All employees are family and friends; great service and care…read more They go out of their way to help out. Very friendly and efficient. All my packages have been received and delivered without issues.

    Horizon Graphics Printing - copyshops - Updated May 2026

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