Good place to ship, print, and take care of business needs…read more Been here quite a few times and never had any issues. They usually have tons of staff available so even when it's busy you never wait for long. I tried to ship something down the street at the UPS store, and you wouldn't believe how terrible that experience was. Couldn't wait to visit FedEx again! Overall, your best bet for shipping and printing needs in Eden Prairie.

Staff was reasonably helpful. I'm just frustrated with FedEx in general. Their prices are…read moreoutrageous. I'm supposed to get a 75% discount and they find a way to cheat me out of it every time I ship with them. I can get better service and cheaper shipping through UPS or even USPS.

1 Star - Completely unacceptable and misleading pricing…read more I had a terrible experience at the UPS Store in Eden Prairie. I was quoted $78 to ship a package to the UK, agreed to it, and later discovered I was charged $500 instead. This was never clearly explained, approved, or authorized by me. This feels extremely misleading and unprofessional. Customers should be able to trust the price they are given at the counter--especially for international shipping, where costs matter. A difference like this is not a "small mistake," it's unacceptable. I would strongly caution others to double-check everything in writing before shipping here. Transparency and honesty were completely lacking in my experience.

Wouldn't take my Amazon return even with the correct QR. Nasty people. Not nice at all.read more

Absolutely the worst. And we don't even get a different option! 7 years of daycare/elementary…read morephotos and 7 years of completely awful service. I think we all love photos of our kids (especially when they turn out!) and Lifetouch has made the experience absolute hell. Don't bother writing in or calling in to get help - nobody can help you and managers refuse to help. Rude and staff that is far from knowledgeable. Last year I spent TWO HOURS trying to get my package fixed. Turns out that they screwed up so bad that our daycare center got enough credits to give me $250 worth of pictures for free. I gave up on my daughters elementary package since the idiots couldn't figure their shit out and thanked my daycare for helping me (Lifetouch claimed that the photographer didn't turn in the files and she gave our director proof that she had - it took 8 weeks to get the pictures).

I gave one start because it wouldn't let me leave 0. I placed an order on May 19th 2020, I only…read morereceived half of my order. So I waited til June 15th 2020 to call and see why it did not come yet. No one could tell me anything so they made a REPLACEMENT order, it NEVER CAME! So I call again on July 6th 2020 the woman I spoke to said it got shipped on june 21st and I should have gotten it so, again she told me she placed a "priority rush" on my order and it would be here by Friday July 10th. I call today 7/14 to see where my 3rd order is and they tell me the woman i spoke to on the 6th didnt place an order and she lied to get me off the phone. This is unprofessional,rude and, my daughter thinks we didnt order her photo. So what do I tell her? Sorry lifetouch cant hire reasonable, truthful people? If their school uses lifetouch again I will not be ordering photos from them!