Love this bank. Tellers are super nice. Barb is my favorite. Been with this bank for 35 yrs.read more

From the owner: We at REGIONAL strongly believe in assisting our communities to succeed financially. With our…read moreinvolvement and unbiased recommendations, we prioritize the member's best interest over our own. Our aim is to equip you with the necessary tools and expertise to help you achieve financial success.

I am writing to share some concerns about the Michigan City branch. While most of the tellers and…read morecashiers I've interacted with are consistently polite, professional, and helpful, I've had repeated negative experiences with the branch manager. The manager often comes across as rude, dismissive, and unprofessional in interactions with clients. Rather than creating a welcoming environment, their attitude feels disrespectful and discouraging. As a long-time client, this is disappointing and makes me reconsider keeping my accounts at Chase. What could improve at this branch: * A stronger emphasis on respectful, professional communication from management. * Better customer service training for the manager to align with Chase's standards. * Reinforcement of the positive example already being set by the other staff. I truly value Chase's services and the helpful team members at this branch, but I hope this feedback will be taken seriously so that customer trust isn't lost due to one individual. Otherwise, I will be left with no choice but to take my banking elsewhere.

Sitting in the bank for up to an hour because the ATM showed my deposit then took it back .. I'm…read moretold to call claims office .. not my job .. now waiting for clerk who can see my transaction on their computer and camera .. question my integrity.. deposit big or small is my $ . What a waste of an hour of my time to be treated poorly..

I have been a Centier customer for many years. The great thing about Centier is their staff. Bank…read moreManagers, Tellers, and others are the best by far from any other bank. When you go to the teller if you have any prior experience with them they will greeet you by your name - they get to know their customers. If you have an issue, they work to talk care of things fast. Their facilities are always in top condition. Free chacking, free checks (at least for 50 Advantage), free cashier checks, good hours. They also have great deals for cusiness customers. I have done business with many banks in my life - not one has been as good as Centier.

Great bank! I've been banking here for several years now and am very happy with my banking…read moreexperience. The workers are wonderful! ALWAYS smiling faces and friendly. I really do feel like when I come in, I'm seeing friends! Everything is great! Thank you again

My money did not come out of the ATM but was deducted from my checking. They knew they had a…read moreproblem with the machine and apparently ignored it. I was treated rudely by the bank staff and have spent 11/2 hours trying to get this worked out. I did not get my money until the next day!

This bank is stuck back in 1995. Transactions take a day to post to online banking and online…read morebanking is often unavailable. Customer service only during business hours, so if you have issues with your debit card you will have to wait until Monday morning to sort it out. The only upside is that they do know your name when you stop by the branch or call in to get help. However with most any other modern bank you wouldn't need to have to call in or stop by a branch to get assistance.

My Mom uses this place and never has had a problem and I have helped her by taking her there when…read moreneeded and it is one of the best Credit Unions around

This is PEFCU's Laporte branch, which used to be Members Federal. Anytime I've been in Northern…read moreIndiana and needed to stop at Pefcu and have come here I've received fantastic service. Always friendly, always helpful. The branch is small, but clean and welcoming. Good job PEFCU Laporte.

John Breckenridge is highly recommeded. He is an Assistant Vice President loan officer…read more Great for home refinancing and conventional loans. Peoples Bank does not do FHA loans yet. John treats my clients like family!

Great bank! Great service! They are very professional when speaking with them either on the phone…read moreor in person!

We have been members of Regional Federal Credit Union of many many years. We have not ever had a…read morebad experience at the Valparaiso Branch behind Menards. In fact, we have been treated like family. The staff always remembers who we are, and service is with all our needs as they come along. Barb, Katlyn, Jenny, Paul, Kathy and Serena are super friendly, helpful and such a delight to see every time we come in to the branch. If you haven't ever felt this way about your bank, I suggest you come to Regional Federal Credit Union and get a new experience with a group of people who are there to help you along your banking needs. You will find out just what we mean. Jennifer B.

The telephone answering system is horrible for the entire credit union. Rarely do I ever get…read moreanyone on the phone to take my call. I have been a member since 1990 and have always loved this credit union until the last couple of years. I feel the employees aren't happy so they are unable to keep the customer happy. No more friendly employees (especially in the lobby in Valpo.). You just get the verbal acknowledgment, next time you are actually able to reach reach them by telephone, that they "couldn't answer the phone calls because they were too busy". And, to top that, you couldn't sign into your account for many days because of problems with their "3rd party" who apparently takes care of their online portal. Time to start shopping around for a better place to keep my money.

Years ago, my family had a not-so-good experience with Centier so we stayed away from them and sent…read moreour business elsewhere for about 20 years. Lately though, for whatever reason, the Wife decided to give them another shot, so they have our Special Needs Daughter's account. They have been amazing! They alert her about any concerns or issues and that has been very helpful. I have also experienced very good customer service when I have had to go in and address any concerns. The one in Michigan City, where I work is great! Customer Service is not a flower that grows in everyone's garden, but Centier seems to have it!

We have banked at numerous banks throughout the years. This is absolutely the best bank! They are…read moreextremely personable, efficient and reliable! We have been with them for a number of years and are extremely happy! Centier is the #1 bank because they deserve to be voted as #1. If you are even fairly unhappy with your current bank, I would strongly suggest that you try them out. You will love them!

I was looking for a new bank to transfer my checking account to and I was drawn in by the sign…read moreadvertising free checking and a $150 bonus if you opened a new checking account. Well, not being one to pass on free cash I went inside. The young lady that assisted me was very friendly and informative. She told me very clearly what the 2 or 3 very simple requirements were to quailify for the free cash and free checking (they were so simple that almost everybody can easily comply with them) and when I said sure lets do it she set me up with my new checking account. Within about 10 minutes I had opened my new checking account and was on my way out the door. As far as the free cash to open a new checking account that showed up in my checking account well within the timeframe she told me it should arrive in. I've been inside a few times since then to make deposits and take care of other business and have always had pleasant experiences. I've never had an employee who was anything less than friendly and professional. One of the most surprising things to me is that even when the line inside is real long they manage to keep the line moving at a good pace while maintaining friendly service. If you're looking for a new bank I'd strongly recommend stopping in and chatting with these fine folks. They know how to treat their customers and I suspect that's one of the benefits of dealing with a small bank versus a huge national chain of banks. Don't worry though even though they are a small bank with I think only 3 locations here there are thousands of ATMs nationwide that you can use for free so you also get the added benefit that most people like about being associated with a major bank. Go ahead stop in and talk with these folks and I'm sure you'll walk out a little happier than when you walked in. Heck, even the security guard at the front door greets everybody so that should tell you this is one friendly place!

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.