Love this bank. Tellers are super nice. Barb is my favorite. Been with this bank for 35 yrs.read more

From the owner: We at REGIONAL strongly believe in assisting our communities to succeed financially. With our…read moreinvolvement and unbiased recommendations, we prioritize the member's best interest over our own. Our aim is to equip you with the necessary tools and expertise to help you achieve financial success.

I am writing to share some concerns about the Michigan City branch. While most of the tellers and…read morecashiers I've interacted with are consistently polite, professional, and helpful, I've had repeated negative experiences with the branch manager. The manager often comes across as rude, dismissive, and unprofessional in interactions with clients. Rather than creating a welcoming environment, their attitude feels disrespectful and discouraging. As a long-time client, this is disappointing and makes me reconsider keeping my accounts at Chase. What could improve at this branch: * A stronger emphasis on respectful, professional communication from management. * Better customer service training for the manager to align with Chase's standards. * Reinforcement of the positive example already being set by the other staff. I truly value Chase's services and the helpful team members at this branch, but I hope this feedback will be taken seriously so that customer trust isn't lost due to one individual. Otherwise, I will be left with no choice but to take my banking elsewhere.

Sitting in the bank for up to an hour because the ATM showed my deposit then took it back .. I'm…read moretold to call claims office .. not my job .. now waiting for clerk who can see my transaction on their computer and camera .. question my integrity.. deposit big or small is my $ . What a waste of an hour of my time to be treated poorly..

Great bank! I've been banking here for several years now and am very happy with my banking…read moreexperience. The workers are wonderful! ALWAYS smiling faces and friendly. I really do feel like when I come in, I'm seeing friends! Everything is great! Thank you again

My money did not come out of the ATM but was deducted from my checking. They knew they had a…read moreproblem with the machine and apparently ignored it. I was treated rudely by the bank staff and have spent 11/2 hours trying to get this worked out. I did not get my money until the next day!

This bank is stuck back in 1995. Transactions take a day to post to online banking and online…read morebanking is often unavailable. Customer service only during business hours, so if you have issues with your debit card you will have to wait until Monday morning to sort it out. The only upside is that they do know your name when you stop by the branch or call in to get help. However with most any other modern bank you wouldn't need to have to call in or stop by a branch to get assistance.

My Mom uses this place and never has had a problem and I have helped her by taking her there when…read moreneeded and it is one of the best Credit Unions around

This is PEFCU's Laporte branch, which used to be Members Federal. Anytime I've been in Northern…read moreIndiana and needed to stop at Pefcu and have come here I've received fantastic service. Always friendly, always helpful. The branch is small, but clean and welcoming. Good job PEFCU Laporte.

John Breckenridge is highly recommeded. He is an Assistant Vice President loan officer…read more Great for home refinancing and conventional loans. Peoples Bank does not do FHA loans yet. John treats my clients like family!

Great bank! Great service! They are very professional when speaking with them either on the phone…read moreor in person!

I came into the lobby solely to make a deposit. There were two employees working, and the line was…read morealready out the door when I arrived. I waited approximately 30 minutes, and during that time the line did not move at all. When we arrived, there were no cars in the drive-through. One employee finished helping a customer in the lobby, told the next customer "I'll be right with you," and then turned to assist the drive-through instead. She proceeded to help four cars and never returned to assist the customers who were waiting inside. I understand the need to balance lobby and drive-through service, but it was frustrating to see the lobby line completely stalled while drive-through customers were prioritized, especially after being told help would be right with us. I ended up leaving and not making the deposit. Not Sure I want to go back!!!

Great Customer Service! Whenever I pull up in the Drive Thru, or walk through the door, I am given…read morea very personal greeting. This type of customer service is very rare and missed in many businesses. I love the staff and service of Regional Federal Credit Union!

We have banked at numerous banks throughout the years. This is absolutely the best bank! They are…read moreextremely personable, efficient and reliable! We have been with them for a number of years and are extremely happy! Centier is the #1 bank because they deserve to be voted as #1. If you are even fairly unhappy with your current bank, I would strongly suggest that you try them out. You will love them!

brought in at least $1000 in change and the machine said it was under $600. strait scamread more

Helpful staff and a welcoming neighborhood feel make this branch easy to work with. The tellers are…read morepatient, courteous, and take the time to answer questions without rushing you. Opening an account and handling day-to-day banking has been straightforward, and it's nice to interact with people who actually remember you. The services offered are solid and competitive, though certain processes can move a bit slowly during busy hours. Still, the personal attention and friendly environment make up for it. A dependable local bank that treats customers with care.

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.