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    Horizon Assisted Living Facility

    5.0 (1 review)

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    10 years ago

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    Riviera Senior Living by Five Star Senior Living

    Riviera Senior Living by Five Star Senior Living

    (5 reviews)

    Riviera Assisted Living was alarming as Mom lived in assisted lived there for a year. Hind site has…read morebrought us clarity of the distinction of the facility. We thought at the time things were ok, always framed from staff like mom was doing well and engaged, until we moved her to find out more. Even being in and out it wasn't enough to protect mom. Come to find out that mom told staff how frighten she was with nursing care, today I come to find out these concerns went unnoticed/ignored or un-responded to by the chain of command. Staff took mom to color daily at a table that was Pretty much the extent of the services that this facility offered my 95-year-old Mom. Always making us feel like she was doing well and ok. As if this isn't enough, we left on terrible Circumstances after a hurricane impacted our area in the Holly Hill Facility. Riviera Assisted Living evacuated with no plan, how can you not have a plan as an ALF? Some staff insiders admitted there was no plan and if it were not for the directors previous employment in Winter Park, they would have had nowhere to evacuate. I asked for the plan from the Director via email and it was never shared. Since this incident We contacted a vice president at five star, We contacted local area managers and no one takes time to return a phone call or hear a concern. We were given 1 business day to decide to relocate mom after the facility notified us that she could not return due to damages in the building, who does this? My mother was returned in a condition worse than she was evacuated by the ALF prior to evacuation, she's regressed physically that has previously healed. She spent nights on a cot when she was evacuated to a non 5star facility. When I greeted mom she had tears in her eyes and was crying from the evacuation. Correspondence/email to the director go unanswered. There was water damage on mom's personal belongings again no confirmation. SOME of the staff-sing the directors praises, due to wanting job security, yet we have another side to tell. A full investigation and revocation of the ALF licensure should be considered immediately. This is not a safe place with caring, compassionate people that are there to serve the elderly at a premium fee. If I could give no stars I would. Pm me for more info.

    At the age of 87 I came to the realization that my Dad needed a home that offered activities,…read moremeals, supervision if needed and a clean, home like environment. After searching many Independent/Assisted living facilities I narrowed it down to two. In my heart I knew that Riviera was the perfect place for my dad to call home. When you walk in you are greeted by a sincere and caring staff. I can't say enough wonderful things about Ann, Marilyn and Kelli. Every person I have met is kind and caring from the maintenance staff, housekeeping and dining services. The activities are fun and engaging and the meals and dining room are top notch. The apartments are spacious and well appointed and I love that it's all inclusive, from cable, meals, activities, utilities and transportation. I am so thankful I have found such a wonderful place for my Dad and I highly recommend Riviera to anyone who wants to best for their loved one..

    Hope Home Services - Office Granfopening

    Hope Home Services

    (2 reviews)

    Theft from this service!!! My mother has Dementia and a…read morefractured hip, with limited mobility and still able to be in her home, we had called Hope Home Services 'hoping' for some companionship to help with small errands and communication during the day. What we got was a person who took advantage of an elderly woman, who was being friendly to the 'trusted' person taking care of her. This woman was having my mom buy her lunch every day they went out and had my mom, with her walker, walk across the parking lot and hand this paid for meal to her !!! My mom on a fixed income, paid more for this other woman's meal, than she did her own !!! Theft from taking advantage of an elderly woman. Then to outright stealing by purchasing items with my mothers credit card, while my mom was having lunch. We also were questioning my moms cash the first few weeks because we couldn't figure out how she was going thru cash by only using a credit card when going for errands, now we have a good idea. Can't say there are more than two people working at the Service. She was only in the home under 2 months and didn't waste any time taking advantage !!! I don't know who runs this kind of company but we were never offered a return of the $ that was stolen.

    April Sermon-Davis and her team of caregivers provided exceptional companion care services for…read moreseveral years to my uncle at his home in Ormond Beach! After his care needs progressed and he was moved to an assisted living facility, April continued to assist me with his care, which included coordinating his move, picking up his medicines and meeting/taking him to medical and dental appointments. Since I live out of state, her assistance was beyond helpful! I fully recommend Hope Home Services to care for your loved ones! Alicia Bronstein, MBA

    Horizon Assisted Living Facility - assistedliving - Updated May 2026

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