I went for a swimming lesson to improve and although there were only two learners in the pool (me and a man who could swim very well iindeed), the instructor spoke to me for five minutes at the beginning and then ignored me for the rest of the lesson. He also disappeared for a chunk of the short lesson (25 mins) and when I asked another member of staff at the side of the pool where he was, she loooked annoyed ot have to stop chatting to her (employee) friend and said he had gone to the loo and that she was there instead. I thought it insulting to be charged money and not be taught at all and the woman who was meant to be standing in for the teacher did not look at us at all during the lesson. I complained by phone to the swimming manager who said she would observe my next lesson without anyone noticing and make sure all was well. I was dubious ie isnt it a bit late to wait for my next lesson to see if the teacher behaves himself? He is very young, tall and clearly adores himself as he walks along the side of the pool, ignores the learners, and then buzzes off for ten or more minutes.
The following week I found that once in the water, the teacher did not even speak to me at all which was shocking because there were only three of us in the pool ot learn. The teacher disappeared again for quite a few minutes and, again, I was forced to ask the two women chatting on the side of the pool if they knew whbere he was and they did ie and they said they were in charge - again. But they were chatting and laughing with each other and didnt look at the pool once. At the end of tthe lesson I was amazed that the teacher was allowed to behave like this ie take half the lesson off, doesnt bother to teach and, when I aske dhim why, he replied 'Get out of the pool'!!!!!I said ' I wll not obey you because you are arrogant' but I was upset of course.
I spoke to the same manager and she was not that polite. I spoke to the overalll Leisure Centre Manager; Cameron, and he was rude and said things like 'I will do an investigation to see who is wrong and who is right His manner was far from professional and I was amazed that such aperson was in charge. He basically doubted what i had said and did a little ad for the centre ie how many thousands leearn to swim there every year or whatever! He is not kindly, not profesional and really should be a lot lot more polite/professional (out of many things he did wrong or badly. REally awful manager and i have not had an email ever from him to apologise or offer rto make amends somehow. I had a letter to go to ameeting with the swimming manager but she emailed me early today to say she could not make the meeting. I have been spoken to as if I am lying (ie manager said 'someone swore at that teacher'!!!! I have not sworn at anyone ever and am polite but it seemed as if I was being accused of something i had not done etc. I do not think I will get justice for what happened ie staff seem to be closing ranks and protecting (even very lazy and rude) staff. I want to learn to swim but maybe not there even though it is the only swimming baths anywhere near me. Staff on reception mainly are fine read more