DO NOT TRUST THIS COMPANY! My wife was pressured into signing their agreement to represent us prior to the insurance company adjustors arrival. Their fee for services is 15% of the settlement total. Once the insurance company provided us with the settlement total to complete the plumbing water damage repairs and provided their payment towards repairs HOPE was paid their fee. They paid the restoration company their fee and provided a new check to us to begin the process. NEVER once did any associate reach out to us to tell us what they were able to accomplish with the insurance company. NEVER once did they reach out to see if we understood the calculations and expectations for the repair. NEVER once did they reach out to see if we were doing alright through the trying time. As the completion process neared, I reached out to ask about the "recoverable depreciation " portion and what I needed to do. 3 days later, the associate who came out to our house called and left a voicemail at 5pm on a Friday to say he was no longer with the company and I would have to reach out to the company. I did reach out and NEVER heard a thing back. The middle of the next week came so I called the Insurance adjustor directly and asked my questions. The HOPE owner was cc'd on email correspondence going through this recovery process and saw my comments on the lack of professional and supportive I'd received from HOPE. Days, passed and after approximately 12 days I received word HOPE had received my "recoverable depreciation " check. It was mailed to me and received the following week. Last Saturday night at 7pm, I answered a unknown call and it was the owner who said he was sorry for the delay but he had been busy. He asked me about my issues with their services and I began with the timetable for pressuring us to sign moments before the insurance company adjustors arrival, transitioned to the unknown value of what they were able to accomplish for me. I ASKED HIM DIRECTLY WHAT THEY DID FOR OUR CLAIM AND HIS REPLY WAS HE DIDN'T HAVE ANYTHING TO SHOW THE VALUE!!!
When he asked "what are you looking for?" I stated that I wanted to hear what he was going to do moving forward with his dealings with Restoration One and asked him to think about what he thought was the right thing to do with us on how their company handled the work with us. I NEVER told him that I wanted a full refund or I'd share my experience through reviews and left it up to him to determine what he thought was appropriate. I asked that he take a day to think about it and call me Monday. Monday night at 8:30 I texted him to say I hadn't heard from him so I would decide what I would do in the morning. Minutes later, my phone rang and he said he was so busy and didn't want to call so late. He began the conversation saying that we signed the contract and as business they provided their services so he was a business owner...or some sort of explanation, I had already checked out as it was clear he had ZERO INTENTION OF DOING ANYTHING TO SOFTEN THE SITUATION .
Look elsewhere and if you do have to go through this type of process, HOPE is a good name, hope they help but no way to know.
Hope and a prayer for sure! read more
