We were referred to Magnolia by a friend and couldn't be more pleased. I highly recommend them.read more

I went here last summer for physical therapy after breaking my leg and having a hip replacement…read moresurgery. Everyone I encountered, from the front desk receptionist, to scheduling, to each of the therapists I worked with, were professional, knowledgeable, and genuinely caring. I would highly recommend them.

Great therapists , PT & OT! Everyone works as a team so it's nice to get a different therapists…read moretechniques, I've benefited from that a lot. Never too crowded and very easy to make appointment. Highly recommend

This has to be the worst skilled nursing facility I have ever experienced. My MIL has been her two…read moreweeks and I have pulled her because she's lucky if she get 30min of care a day. She hasn't had catheter care in 10days etc.... Jesse was great as well as staff but there's no direction. I have pulled her because she's weaker than when she was admitted. It's truly sad. Now we are home and struggling to care for her. DO NOT SEND YOUR LOVED INES HERE!!!!!!!!!!!!!!!!!

Direct care staff was helpful enough, nursing, physical therapy and techs seemed to be attentive…read more Medical provider (not doctors) had difficultly managing blood pressure medications and refused to request outside medical records. Case management and business staff was almost impossible to communicate with. I am my mother's medical power of attorney and was not included in discharge planning, Appeared medical staff was not even familiar with my mother's medical history. During one meeting, case manager did not even appear to have reviewed my mother's records and believes she had diabetes. She has never had diabetes. The day she was discharged, I learned that she had not been given her daily medications, and they actually lost the medication she was to be discharged with. Finally, we were due for a refund, as she discharged prior to the fees that had already been paid. This was only $400 but when your parent, lives on a fixed income, stealing from my elderly parent is egregious. I have made multiple attempts to reach out to management, left emails, messages, filed a complaint with the BBB as well as the Attorney General's Office and have not received even a phone call. At first appearance, the place is clean and presentable but would not even trust this place with my pet. I am currently employed as a SW/CM and understand how this is supposed to work. This is not it.

It's hard to put into words how much this hospice center meant to our family during such a…read moredifficult time. From the very beginning, we were met with genuine compassion, dignity, and a level of care that went far beyond our expectations. The entire staff created a peaceful, supportive environment that helped us focus on what truly mattered ,being present with our loved one. I especially want to recognize Augustine Torres, whose care and dedication made an unforgettable impact on us. Augustine exemplifies what it means to truly care for people. He was consistently attentive, incredibly patient, and deeply compassionate in every interaction. No detail was ever overlooked, he anticipated needs before we even had to ask and handled everything with both professionalism and heart. What stood out most was his ability to bring comfort not just to the patient, but to our entire family. He took the time to explain things clearly, offered reassurance when we needed it most, and treated our loved one with the utmost respect and dignity at all times. In such an emotional and overwhelming experience, having someone like Augustine made all the difference. We are beyond grateful for the care we received here, and especially for Augustine Torres. He is truly exceptional at what he does, and this hospice center is fortunate to have someone so dedicated and compassionate on their team.

My father was recommended for hospice and I decided to bring him to Austin so I could help tend to…read morehim better. I picked Aspen for their proximity to Legacy Oaks South Austin. No one had said anything bad on Google, so I figured we'd go with them. Feyemeh was helping me with the details of preparing for the move. We talked on the phone, texted, and emailed. Day 1 moving my dad into Legacy Oaks was a little rough. Nothing had shown up , including a bed for him to lay in. I got a call from Legacy Oaks that their nurse who was supposed to do an initial check hadn't showed up that afternoon too. Spoiler alert - that was the end of anything negative I can say about Aspen. The issues were understandable too because I had only started working with them a week or so prior to bringing him to town and our arrival date was up in the air literally until we were on the road to Austin. Feyemeh was trying to get it all to align. The next day I got a call from the admitting nurse and manager Jenny. She went to see him late that evening he showed up. She wanted to make sure to get a prompt eye on him. The bed and equipment showed up on day 2. My dad quickly declined after coming to Austin. The nurses communicated often and well regarding his status and what we should do. Their office's proximity did seem to help him receive fairly constant and prompt care. I was with him the Sunday after bringing him to town and showed up when Veronica, another Aspen nurse, arrived to check up on him. She was thorough and gave me a good education in what was happening with him. He was showing signs of dying right then, and about an hour after I arrived, he passed away. As fast as the decision to come to Austin happened he was gone. Other than the few start up issues, Feyemeh, Jenny, and Veronica were always available to help me navigate what was happening and how to deal with it.

The whole staff was wonderful with Ron. I'm very grateful for all of them. Lloyd goes above and…read morebeyond so do the nurses and the assistants I will be forever grateful for the care they gave my Ron. They did much more and went out of their way to help I'm so grateful

I hired Sonders Hospice to assist me with caring for my mom, whom was diagnosed with dementia and…read morealzheimer's. They have been wonderful. All the staff is so kind and helpful! I am so grateful that I found Sonder's Hospic. I highly recommend Sonder's Hospice. Sincerely, Deborah Woodall

The staff at Heart to Heart Hospice of San Marcos are simply amazing!! They are dedicated and go…read moreabove and beyond the call of duty! Having the right agency and team is essential in hospice care! They really want to assist patients and their families have quality of care at the most important moment!

We had a horrible experience with the San Marcos location. I'm not sure where to begin, lack of…read morecommunication between employees, or the fact that they lost important paperwork. When we asked about the stuff we needed we got the run around. They made a difficult time even worse. I don't really like giving bad ratings, but I would hate for anyone to go through what we have went through with them. I can't speak for all locations but this one in particular was horrendous. I strongly discourage anyone to use this place. They claim to be there for the family after a passing of a loved one, but that couldn't be further from the truth. The treatment they provided was basically assisted suicide. They gave medications that my uncle was not to have(morphine). They also increased the oxygen which put uncle into coma (basically CO2 poisoning) until he passed away. It was a nightmare working with this company. My aunt is devastated and is continuing to deal with incompetence from this company.