I was expecting luxury seats for the IMAX. But it was not and the aisle is very tight. If you lean…read moreback, you will hit someone. But you have to, if someone is coming down your row. I didn't expect the loud music but when you are watching the trailers, it is annoying. However, I am looking forward to the loud music with Michael movie!! I will just come late to avoid watching the other trailers.

Cinemark Dallas XD and IMAX is a movie theater in Dallas with an assortment of theater types from…read moreIMAX Digital, XD (with DBox Seating), and 2D Digital screens with recliners. My review focuses on the different types of seating and the greatness of online ordering. My Overall Rating - 4 Stars (Atmosphere, Service, Theater, Return) Atmosphere - Upon entering, you'll find a huge concession stand in the middle complete with movie candy and snacks to entice you as you make your way to order popcorn. There's an arcade on the right, and another concession stand for ordering more food along with tons of seating. If you order ahead, you can pick up your concessions here (see below for more details). 1 Star. Service - I'm going to focus on the Cinemark app. Who needs Moviefone when I can use the app for everything? I can select a theater, choose a movie, choose my seat, and even order concessions. Seriously, kudos to the Cinemark team, I show up at movie time, pick up my popcorn and concession that I ordered online, and head to my movie. No stress/wait, just time saved. 1 Star. Theater - Not all screens are the same. Here's a breakdown of what to expect: 1. IMAX - It's IMAX Digital - not a full-blown IMAX experience, but still good. The IMAX screen is dedicated to one side. It has its own concession stand, but it's never open. Finally, these are regular seats - no recliners. 2. XD - This is Cinemark's best experience. Huge floor to wall screen with reclining seats. There are also a few DBox seats which are more immersive (and expensive). There are two XD screens at this location. 3. 2D Digital - This is Cinemark's standard screen. They have multiple screens that vary in size, and they all have reclining seats. If you're not sure what experience your movie is showing on, check the website or app. Most blockbuster movies will be shown in IMAX and XD opening weekend, then will move to the smaller 2D Digital screens. Expect to pay about $50 for 2 people and concessions. 1 Star. Will I Return? - Yes. I really like the convenience of selecting a movie and buying it online along with my concessions. I'm also a Movie Club member (check Cinemark for details as pricing varies by location) and buying/refunding tickets and concessions are super easy. 1 Star.

We come for the GREAT customer service Ms. Sylvia offers, EVERY TIME. There are tons of places to…read morewatch movies but none like this one. Best bet.

I went to watch Supergirl and had a great experience. Everyone I interacted with was friendly and…read morehelpful. One of the employees, an older lady, kindly let me know that I could order food directly from my seat instead of waiting in line, which was a nice touch. I do wish there were more milkshake flavors available besides chocolate and vanilla. On the food side, the shrimp and roasted corn pizza was surprisingly good. As a pescatarian, I appreciated having an option that fit my diet. The bathrooms were clean and well-maintained. My only minor complaint is that the paper towel dispensers seemed a bit stingy with how much they dispensed at a time. Overall, it was a pleasant visit, and I would come back again.

We had a sleepover with our 3 grandkids and took them to Studio Movie Grill to see the movie…read more"David." This was during the Christmas break and on a Monday afternoon. We had ordered the tickets in advance and you pre-select your seats. We ordered popcorn before the show. The lady at the concession stand was very nice and she provided extra bowls so it was easy to share the popcorn. The popcorn was delicious! Sadly, a few of our reclining seats did not recline. We probably could have moved since there was an abundance of empty seats. There couldn't have been more than 10 other patrons at our showing. We decided to just stay in our pre-selected seats. The restrooms were deplorable! In all, we enjoyed the movie and our time together, but this theater is in desperate need of renovations.

I attempted to buy tickets for the 11:00 p.m. showing around 10:50 p.m., but the website kept…read moregiving me an error and wouldn't let me complete the purchase. Thinking it was just an online issue, I drove to the theater to buy my ticket in person. I arrived at 11:11p.m. and explained what had happened, but the security guard was extremely rude and dismissive. Instead of trying to help or politely explaining the policy, he spoke to me aggressively and simply told me they were closed. I understand that theaters may have policies about admitting guests after a movie has started, but customer service still matters. The combination of the ticketing issue and the way I was treated was disappointing. Because of this experience, I won't be returning.

What an amazing venue to see a movie! Not to mention all the games and snack options!…read more We took the grandkids to see "The Sheep Detective" after seeing a preview for it months ago while viewing the movie "David." This theater is so much nicer than the previous venue we went to and the cost was less expensive. Like night and day. I was going to buy advance tickets but we decided to just get them there at show time since it was not a busy day/time. You select the movie and time and pick your seat(s) on the order kiosk. Then select your payment and the tickets print off. Take them to the attendant and you're on your way! Once in the corresponding theater, you find your seat as they are all numbered. The reclining seats were very comfortable and in good working condition. The popcorn was warm and fresh. I would absolutely recommend this theater and can't wait to come back!

Bff was in town and I love to drag him to a girly movie when he's around so when he returns home,…read morehe's actually grateful I moved away. Last time it was Wuthering Heights which is on HBO now and I tried torturing him with prior to having him sit through Euphoria szn 3. I think Devil Wears Prada 2 + Euphoria was the perfect combo for him to be thrilled to be back in LA and away from me. This was our first time to this Cinemark, I'm an extremely fast learner and notes were taken immediately upon arrival. Pro tip here: bring your cozy movie blanket. I'll need to purchase a dedicated blanket for this purpose because I am the type of weirdo who wouldn't feel comfy cozy to use my sofa blankie at the theatre and then return home to use it without washing it. I'm just neurotic like that. The seats were great, recliners WITH HEATERS. I love a heated seat, not toilet seat - those creep me out but a vehicle seat and now that I've had the option, a movie seat. Popcorn was mediocre at best, soft drink was subpar and I don't drink soda so when I'm going to have one it's a disappointment if it's not great. Perhaps the syrup needed to be replaced or it was some off brand to actual Sprite which my palate will detect immediately. This theatre was great in a pinch. I purchased our seats online a few minutes before deciding we'd take in a late show. I was actually concerned a bunch of people would be dressed to the nines since it was Devil Wears Prada and I was not changing out of my loungewear for this outing so I was thrilled that the 10p Plano crowd was not "after date" show dressed up, just a totally casual Saturday evening crowd which set me at ease. Wouldn't rule out returning for other films in the future and next time with my allocated movie theatre blanket.

Alamo used to be my SPOT when I had all the time in the world to go to the movies. We especially…read moreloved the Lake Highlands location best. We recently visited to watch the Odyssey and since it's a three hour film, we figured it be good to go somewhere with food. The ordering process was very different. I heard they changed it after some management updates at Alamo but I do miss the experience of more human interactions with the staff. We ended up just sticking to refillable popcorn and sodas which was fine for a matinee. Oh and the Odyssey? RUNNN to watch it in theaters!! Looking forward to seeing it (again) on 70mm if we can!

The movie theatre is still good to watch with nice reclined seats but it's not the same as when it…read morefirst opened. The food has kind of gone down drastically. The pizzas are trash. It used to be really good! Bottomless pop corn aren't bad. Milkshakes were alright. I'm disappointed in the pizza mostly. Ordered the mushroom pizza and added bacon and pepperoni. The picture showed there was arugula. The description said there was arugula. There was none. I wanted some. Also, no shishito peppers. The online menu (not the qr code) said they had them. they also switched to mobile ordering. I don't mind the mobile ordering but service has kind of gone down. It's still a good place to watch movies but I do worry this place may be out of business given how let down it's gotten. It's really a good theatre that's close to me.

A horrible experience with a 3D movie. First, the movie started late and no one distributed the 3D…read moreglasses. That meant a run to the lobby to get a staff member to wake up and give out glasses. Once seated again, the realization that the seats and cup holders are broken, sticky, and the bad smell from the carpet is nauseating. Don't trust the food. Management needs to do something about this germ filled theater. Will never return.

I always enjoy date nights at the movie theater and really appreciate this one because they have…read morepretty good food and beer selection.

I want to recognize the theater manager for going above and beyond to provide exceptional customer…read moreservice. Due to a new company policy, there was a situation that could have easily been frustrating, but the manager handled it with professionalism, understanding, and genuine hospitality. Rather than simply citing the policy, he took the time to listen, explain the changes, and ensure we had a great experience. It's rare to encounter someone who balances company guidelines with such outstanding customer care. Their dedication to making guests feel valued did not go unnoticed. Thank you for turning a potentially disappointing situation into a great experience. This level of service is exactly why we will keep coming back. Highly recommended!!

We choose iPic to see the movie Michael. This is my second time to frequent this place…read more We enjoy the personalized experience and comfort without having to miss any of the movie. The price points for the service and experience are aligned with the expectation; however, the restroom situation was atrocious. The smell, the oil/ grime made for a slippery walk, and the toilets themselves most were not clean. Upon exiting the restroom there were three others talking about the same restroom experience. This level of service and expectation should extend beyond the theatre itself.