Went to watch the premier for Toy Story 5, I was so disappointed because they didn't have souvenirs for the kids even though it was announced on their website. When I asked the server, she just said "I'm not sure" and walked away. The movie and theatre were great, just wish they wouldn't advertise something they didn't have available. read more

Alamo Drafthouse Cinema Cedars - Toy story 5. - Cinema Near Me - Dallas, Texas

Came for Godzilla. Left because they wouldn't deal with the loud asshole yelling at the screen. Well, to be honest, they did finally deal with him after I was on my way out. This is something they are suppose to be known for... dealing with people who insist on using their phones and being loud. I had a raised note on the table for almost an hour before someone picked it up. After about an hour I decided that I had enough and got up to leave. That's when I saw them addressing the guy and kicking him out. I don't know about everyone else but this dude ruined the movie for me. If they say they are going to be extra tough on assholes like this then they need to back up their words with action. [[HIGHLIGHT]]PS - Comfortable seating, great burger and ice cold beers.[[ENDHIGHLIGHT]] read more

My guy and I went to see Evil Dead, and the night started with one of the funniest movie mistakes I've ever made. We were running a little late, bought our tickets, and I asked the employee at the front which theater we needed. He was incredibly friendly and told us Theater 7. We walked in, the movie had already started, and I immediately thought, "Wow... Sam Raimi is taking Evil Dead in a really weird direction." We sat there for quite a while before eventually realizing we weren't watching Evil Dead at all. We had somehow ended up watching The Invite. Honestly... pretty good movie. Also my mistake for not checking. The bigger disappointment was the food. We spent about $50, and it just wasn't worth it. The fries were okay but arrived cold, and there were so few on the plate it looked more like a garnish than a side. The mozzarella sticks, which we were actually excited about, were also cold and barely cooked. The only thing that really hit the mark was the soda. [[HIGHLIGHT]]The theater itself has a great atmosphere, the staff we interacted with were friendly, and we still had a fun night despite accidentally watching the wrong movie.[[ENDHIGHLIGHT]] We'll probably come back this week and actually see Evil Dead, but we'll be skipping the food next time. read more

[[HIGHLIGHT]]Great theater for movies, several food and drink options[[ENDHIGHLIGHT]] however they started charging a service charge which is absurd to me. Will probably not frequent Alamo any more. read more

Alamo Drafthouse Cinema Cedars - Jumbo mozzarella sticks (average size) - Cinema Near Me - Dallas, Texas

[[HIGHLIGHT]]Let's start with the positive, the place is spotless and beautiful I really loved the ambiance and the seats were clean.[[ENDHIGHLIGHT]] However, the food and service were horrendous. We ordered our food before the movie even started and my friend got his food after 20 min but my salad... that damn salad didn't come until halfway through the movie. The only issue was... it wasn't a damn salad but this damn wrap. Now I wouldn't complain but that mf was $20. So I called someone and waited damn near another 20 min for someone to finally come. Did I get an apology ? Fuuuuuck no. They took my salad and I waited, and waited and waited. The movie was more than halfway done when that damn salad finally came. A regular chicken salad folks. After all that to top it off... that mf was so bad why was some of the chicken crunchy and some soft. I don't expect the chicken to be hot but it wasn't even warm. After all that not even a " I'm sorry" from anyone. Keep in mind the food and drinks were $62... thankfully the movie was good because wtf. For your sanity please go somewhere else. read more

It's so heartbreaking to say this because I was the biggest Alamo Drafthouse fan, but I'm so sad about the changes they've made recently and I can tell their staff is frustrated too. Part of the superiority of Alamo was their strict policy on phones. I loved being able to turn my phone off and order my food traditionally, and have a human interaction if the order was wrong. Now you are expected to pull your phone out and turn on a light to scan a QR code to order food, and there's no way to customize or ask for a change if something was done wrong. I ordered popcorn with no butter (because it upsets my stomach) and received popcorn with butter. There was no way to ask for a change or even request salt on the ordering system. [[HIGHLIGHT]]Peoples phones were out and distracting during the movie.[[ENDHIGHLIGHT]] It was a big bummer. The prices also are through the roof. I really love Alamo so much and I understand they need to make money and cut costs, but they've turned into another inconvenient impersonal theater that I don't feel the same loyalty for. read more

I went here to see Ballerina with a special coupon i had. I spent some time beforehand at the bar and enjoyed some samples of local beer before having a very nice hefeweizen. The bartender was friendly and let me hang out for a bit while i waited. Afterwards, i saw the movie in an empty theatre (it was the last showing, i think people were seeing a different movie premiere on the other side tho) but still had a server come through occasionally to check up on me. [[HIGHLIGHT]]Ambiance could not have been better all around. Made my experience that much better[[ENDHIGHLIGHT]] read more

Alamo Drafthouse Cinema Cedars - Cinema Near Me - Dallas, Texas

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Woohoo, Alamo Drafthouse is back, baby! They've moved beyond the closure of the previous owner, and they are open again. We went to see Alien: Romulus here. They were doing a promo for coming back, so the tickets were under $7! [[HIGHLIGHT]]Comfortable seats, though they do not fully recline the leg portion elevates.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Theaters wasnt too packed, still had their full food/drink menu on offer and generally had a great time.[[ENDHIGHLIGHT]] Will definitely be back to my favorite theater the next time I want to catch another flick on the big screen. read more

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Hmmmmm...well. I ALWAYS have an issue with Alamo Drafthouse for some weird reason. Tonight it was I gave the server my snack pass for $10 off my food puchase. Wasn't applied and didn't know until after I got home because the check out webpage after the show ended kept reloading and I couldn't close my tab on my own. Was promised by the wait person that she would close my tab for me, but of course she didn't so I was penalized with a 5% gratuity AFTER they already charged me an 18% service fee for waiters who basically only run food because they've changed the ordering system to QR code BS. I've never had a good, issue free experience at any Alamo Drafthouse that I've ever visited in my whole entire life. And I'm a Season Pass Subscriber! Just go elsewhere to see your movies. read more

Wowwwwww, unbelievable how trash this place is. I had a terrible experience my first time here, and I decided to give it another chance... showed up 3 minutes after the movie started, and they wouldn't let me in. No explanation, no heads up that if you show up late you can't go in. Trash!!!! Then I couldn't get a refund because I got my tickets through Fandango. You can leave to go to the restroom, but you can't walk in 3 minutes after it starts?!?!?! What are we doing? Steer clear of this place, drive 45 minutes to avoid it if you have to. This place freakin sucks!!!! read more

Experience has been absolutely ruined by the introduction of QR codes. Food takes so long to arrive, you have to pull your phone out to order, can't even use apple pay, can't save card info, water refills take longer. it's all just a downgrade. read more

The guy wouldn't let us in the movies even though we got there 15 minutes after showtime. Talk about taking your job too seriously

Bought tickets for a 3:30 Jurassic movie unknowingly purchased at wrong venue. Customer service was no help & rudest attendants. Requested a refund- since felt no assistance was offered & felt unwelcomed. I DO NOT RECOMMEND. read more

Alamo Drafthouse Cinema Cedars - Entrance to venue - Cinema Near Me - Dallas, Texas

Honestly I was really hoping the Alamo Drafthouse would up its game since it was basically given a second chance after re opening. But my visit was extremely disappointing. The drinks were mediocre, the bar staff kicked us out at 9:00 even though online it says they're open till 11. Our server at the actual movie theater was so rude to us. Our card was only checked once, and they snapped at my date saying they did it wrong and never checked back on us. I used to love coming here, but this was probably the last time I'll go. read more

Alamo Drafthouse Cinema Cedars - Cauliflower buffalo bites - Cinema Near Me - Dallas, Texas

Not what it used to be forsure, I've been going to Alamo for years, and since the new management take over the quality of service has severely declined. The kitchen is still holding it down. The food is always great. I went to watch a movie with my wife today, (weekday 1 in the afternoon) took forever for the Server to show up. I ordered a Cherry Coke, they gave me a glass, filled with ice and grenadine with a tiny splash of coke. No joke, took one sip and almost spat it out it was so sweet. The Server was really nice and quick about swapping it out, with regular coke. The movie was good read more

Pretty sure this is the "Cedar" location off Botham. Same phone number I called listed here, and it says "Lamar street" Anyway. Parking : ew. Small parking lot BEHIND the venue. I say behind, because the doors are exit only, and you'll have to walk around. There's street parking (limited) and another parking lot across from the parking behind the venue. I ended up parking here and walking to where I thought I could get in. Nope. Exit only, so I had to walk around the side. Entry: it was different. There was no one there to check my pre- bought ticket. I did approach the ticket area and told her I already purchased. She told me to go ahead. Didn't really verify anything. I just walked right on in. Maybe short staffed idk. Theater : old. Seats were peeling. Sat at the top row at the ONLY single seating. Others are SHARED SPACES. There is ONE eating table per two seats. I just happened to view the searing and saw one seat by itself, so I grabbed it. There was a charger by this seat too. I don't know if it worked. I couldn't imagine sitting with a stranger, sharing a table, so I'm glad I got this seat. You just walk right up the stairs and directly to this seat, no having to say excuse me or anything. Service: ehhh. I only tipped because it's standard. There is no button to press for service. It's very old school, writing your order on a paper and putting it in the little "paper holder" and hopping someone pays attention. When I got there, the papers were already there, so I'm not sure how a waiter can differentiate if you want to order or not. Very archaic. No one checked up on me after I was served. Food: Royale with cheese. I didn't know it was a burger. Limited brisket on it. It was dark, so idk. $17. If was decent enough. I was hungry. I would opt for something different next time. No picture because it was dark in there. Movie was great. Wakanda Forever. This location is a little raggedy, though, so I wouldn't come back :) Bathrooms clean. read more

Alamo Drafthouse Cinema Cedars - The bottom right white dot? That's the seat where I sat. Solo table. No shared space. ChArger port right there. - Cinema Near Me - Dallas, Texas

Went on a date there we had so much fun. The food was pretty good menu is very carb dense so don't expect much on the healthy side. We had truffle popcorn and it was pretty good I recommend. Sometimes servers were a little busy but they eventually got to us and gave us everything we needed. I love this place and it was a really good experience for my first time. read more

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Came here to watch the Barbie movie. The place was decked out with photo opportunities, and brand merchandise. The theater was okay, the chairs were a bit worn out, and not the most comfortable. I didn't like that was a little confusing to order food, especially having to write in the dark. The food however was bomb. I had the pizza with jalapeños and it was so good, I ordered another. I shared loaded fries with my cousin and they were also really good. For the Barbie movie they had a pink cocktail, which was average but it was nice and pink and came with its own themed menu. One thing I do appreciate is the complimentary water on table. Overall I would come here again. read more

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I went here to watch the little mermaid, and it did not disappoint. The bartenders were attentive, and my drink was strong and by the time I went to movies I was just in such a happy mood. It was amazing. I really do like the aesthetic of this place, it made me feel comfortable it was different and it made the movie and whole experience different. I did have a little bites and they were really good as well. read more

Alamo Drafthouse Cinema Cedars - Cinema Near Me - Dallas, Texas

It's an aging theatre with great food service that is consistent. I have yet to get something I did not like. PS - bring back the French toast! read more

I was super excited when this place opened bc it's not far from my house and my son loves to go to the movies. No other theater is anywhere near this close by. [[HIGHLIGHT]]Paid for my 14-year-old son and his friend to see a movie at Alamo Drafthouse, expecting a family-friendly experience like they advertise.[[ENDHIGHLIGHT]] Since I was at work, I also paid for an Uber to get them there--only for them to be turned away at the door because they didn't have an adult with them. Nowhere during the purchase process was it made clear that this was a requirement. If your policy is to refuse entry to minors without an adult, why even allow me to buy the tickets for them in the first place? [[HIGHLIGHT]]Your website promotes a 'kid-friendly' experience, yet you denied service based on the fact that you serve alcohol--something plenty of other places manage without banning teenagers from seeing a movie.[[ENDHIGHLIGHT]] Instead of enjoying their day, my son and his friend were stranded, and I had to stop work to figure out how to get them home. Thanks for wasting my money and time. I won't be back, and I'll make sure others know not to bother either. read more

Let me start off by saying this is a smaller location that someone of the other places I've been however Alamo if you are listening I need you to take note of a few things. The staff have always been super friendly, from purchasing tickets, getting food, and just getting to where I want to be however it's TIME to revamp these seats. Every time I come here I feel Like I'm squeezing into the seats, trying to read the menu and fill out the card feels like I'm back in school in one of those old desk and as a shorter person it seems to block my view. I'm constantly wanting to recline in a seat that doesn't recline. Please, I'm begging you, update these seats!! I want to enjoy the movie and be comfortable and currently that's not my situation here. It seems like the price of the food has gone up and the quality has gone down. It's almost like things are being popped into the microwave and called gourmet. Also the last visit when I asked about a refill I was told that they weren't doing that at this time. Yes the parking lot is small, however folks look where you are. This isn't a shopping mall or a strip mall, you are looking at downtown and for what it's worth the parking is free and I personally have never had an issue wit finding a place to park. It's great to have a theater without having to drive to the suburbs but I need y'all to get it together!!! read more

Our order card had been up 40 minutes into the movie which several servers saw and passed by, we had to wave someone down. Mind you we were sitting in the passing aisle not hidden in a corner. We Ordered "bottomless popcorn" and placed an order for a second serving, to which the server picks it up and literally never comes back. If the tip is automatically added to all checks I would appreciate decent service however it was obviously minimal to none. We were ignored when placing our orders but there was absolutely no issue when it came to dropping the check and quickly picking up my card to get their auto-gratuity. They don't even need to talk to us, they just need to pick up a piece of paper to place the order. read more

Always love an Alamo drafthouse, the whole concept is so sound and the food and beverages are tasty and reasonable priced.

We ordered and they didn't even give us our cookies and they also got mad at us for having our phone out during the ads

This was my second time to this theater and we like it pretty well. The food situation is one of the things i like best. Full menu and you can order from your seat and they bring it to you. Genius. I just wish they had full on recliners. The people there are always nice and it's decently clean. This is probably the nicest theater the closest to our place so well keep going here. read more

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Tuesdays is the way to go! 50% off means $7.50 admission. Service is excellent. They come to your seat, takes your order and returns promptly with your order. Prices are a bit high but I guess that's normal for a theater. The seats are outdated. The armrest of the chair I was sitting in was so worn out, but they are comfortable. We went again on a Friday and three adults and a. Five year old cost us $52.50!! So again, I would return on a Tuesday visit to make the cost of seeing a movie more affordable! read more

Never got check and missing items from what we ordered we also got very bad service no people to serve us

The food is excellent along with the service, but they have got to update these seats. The leather has worn off the arms. The reclining features have been removed except for the front row. And most seats, particularly the middle ones, are so worn you drop into the sunken place when you watch the movie. Who wants to do that for 2 hours.! Sometimes my back bothers me. I carry a cushion, but had I forgotten it, I would've been miserable in my sest - it had sooo much give. The movie was sold out, so I couldn't move. Alamo, upgrade those seats! Renovatoons and replacements are needed. But back to the food. Tried the Omnivore pizza and made it angry. My kinda pizza! Thin and crispy, piled with flavor. I love supreme with veggies and this was it! Also added a side salad. And we also got the Royale Cheeseburger, which comes with bacon and Fish n Chips. That was the best fish n chips I have had. It had the right balance of batter and fish plus it wasn't greasy. The sauce that came with it was bomb as well! Fries were all hot and fresh. Really enjoyed the food! Another necessary improvement would be the dining table trays; they need to be individual. Not everyone comes in pairs, and not every patron is kind and courteous on a shared table. It can be uncomfortable. I'd love to see them undergo some updates to get back to a 5-star theater experience. read more

We came with my husband's company for a family night out but it was all mishandled. I'd love to try again, but the movie started late, the previews/screen saver ended up giving my children nightmares and it was SO loud it was unpleasant. The food was great bar food so we will 100% try again but hoping for a better experience. read more

So I found this spot because I was with a group of people who wanted to see the new Doctor Strange movie, but it was late, and the nearest place with available seats where we could make it was this one. Anyways, the person who greeted us was super nice and friendly; he made sure to explain how to order and such if it was our first time, and he also laid out the ground rules for being inside the theater, which I love because they have a strict policy on phones being used during the movie and try to minimize talking as much as possible. Which in return makes the watching experience much better. Nonetheless, due to those rules, I was unable to obtain photographs this time, but I was able to locate photographs taken by the establishment, so keep in mind that I am not claiming ownership of these photographs and giving them complete ownership of the fact that they were taken and owned by them. I'm only using them as a source of information. Now, the reason for my low rating is that, while the person who greeted us was quite pleasant, the employees who cleaned/picked up the plates if you purchased food were extremely rude. When we got up to leave at the end of the movie, three of them were staring at us, and one of them singled us out and yelled at us to pick up our trash and clean, despite the fact that we didn't have any trash and had only just gotten up, not to mention the fact that we were the only ones treated this way. Which not to be rude, but that is technically their job and what they are compensated for. In any case, it was odd that they cleaned up for everyone else and appeared polite to everyone but us. I'm not sure if they were angry because it was already late, but they had no reason to treat us that way. Furthermore, their seats are possibly the worst I've ever sat on; I'm not sure if it was just my theater room, but they were extremely old, like that old leather couch you'd toss away because it's decaying. It isn't accurately reflected in the photo because these aren't the chairs I sat on, but they do show the next problem I discovered. Which is that the seats had a recliner, but I'm not sure as to why because the chairs didn't recline at all due to a metal railing/wall right behind the seats, so it'd move about an inch and stop, as you can see in the photo, and it could only be in an upward position due to the wall/railing. (Credits to Sarita G. for the photo of the seats) So, if you're viewing a three-hour movie, these seats start to become unbearably unpleasant about the two-hour mark, at least for my tolerance level; however, everyone's tolerance level is different. Another thing I didn't like about the chairs is that there isn't a movable divider between them, so if you ever wanted to get a little romantic and cuddle with a special someone, it's nearly impossible due to the enormous arm rest and its inability to be moved. Overall, the only reason I didn't give this establishment a one-star rating is because the person who greeted us was quite friendly, but the remainder of the experience was quite unpleasant; for me, this cinema is one of those last-ditch alternatives. I'd be compelled to come here if I didn't have anywhere else to go, but I don't think I'd choose it as a first choice. read more

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My 2nd time in. 1st time was ok. I wanted to see Civil War and figured I'd go back to this theater. Everything was cool except for the fact that it takes forever to get food and drinks (even tho there were about 6 people in our showing) Fast forward to why I'm leaving 3 stars.... on 4/19 I went over my bank statements and see that my charge cleared for $66. I only spent $56 and didn't tip because I didn't like the service. So I call over and ask about the charge. I'm told by management that any unsigned receipts get charged an auto 18% (which I was already aware of as it's posted on the bar) Only issue is, I signed my receipt. So why charge me if I signed it? Management Emails me a copy of my "original" receipt (wasn't the original) and states that since I didn't sign, they added auto added 18% ($10.12) . When I got my receipt (half way through the movie) I looked over my amount, wrote $0 in the tip area and then wrote the exact amount of $56 and a few cents and signed my name. Now either your servers forgot and never came for my SIGNED receipt or they're just being shady and if someone leaves $0 tip, y'all just reprint the receipt to charge a gratuity. Well sorry but not over here. Again, I left $0 tip because my service was crap and I didn't want to tip for the service I received. This is a suggestion coming from a manager in customer service: I suggest additional training in service for your workers and in management since she wasn't much help and seemed condescending and made me feel as if I was lying. Anyways, Manager said she had too many other things to do and didn't want to argue the fact, and to give my card info to the front desk. I just got my refund and won't be back unfortunately. I recommend that y'all double even TRIPLE check your receipts if you come here. *attached is the alleged "original" receipt that was reprinted and added 18% to. read more

Alamo Drafthouse Cinema Cedars - Reprinted receipt - Cinema Near Me - Dallas, Texas

Nearly every movie theatre in the Dallas area serves alcohol and snacks now - but Alamo does it way better than most! The upstairs bar is good enough to stand alone; downtown views, good bartenders at full bar, and ample indoor/outdoor seating! It is a great place to relax before or after your movie! A wider array of food is offered than in most theatres, and it is good. If you are old-school and just want popcorn, it will be served in a large SS bowl so it is easier to share. (Your date is less likely to complain about your greasy fingers and crumb-spotted shirt, if she is similarly disadvantaged! Hah!) Food & drink service during the movie is less obtrusive than at other ful-service cinemas we've tried. No distractions; just drinks & snacks delivered discretely! We will be coming here for more of our movie adventures! read more

Alamo Drafthouse Cinema Cedars - Upstairs bar-back is well-stocked - Cinema Near Me - Dallas, Texas

Maybe the employee that stood in the aisle to stare at me and my kids for 5 uncomfortable minutes should have just come and addressed me rather than creeping me completely out. Apparently someone complained about one of my kids and he was watching to view their behavior (to see a family film.) I'm sorry, but in this era of mass shootings all I could imagine was "is this strange creepy man about to shoot up the theater?" We weren't doing anything wrong and we weren't removed. It rubbed me the wrong way entirely. I haven't been back. read more

[[HIGHLIGHT]]Every time I go, this place is quiet and clean.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The posters on the wall are great and relevant to the theme the theater is going for.[[ENDHIGHLIGHT]] The servers are great and the atmosphere in this place is great. The bar upstairs is pretty great too, and Leon, the bartender, makes the best drinks! read more

My husband and I patronized this cinema and give it a 6 out of 10. I've passed this place for years and finally went but not impressed, probably because we only went to watch a movie and didn't go to the other parts. We walked in and went straight to our theatre. We thought it was odd no one checked our tickets but the waiter asked to see it before he took our order....wonder if we hadn't ordered. Any way, the waiter was kind and explained the order process, we didn't know to write it on a paper then stick it in the table area for pickup. The seats were very worn, pleather was pealing and needed to be replaced. The seats barely reclined and I expected our feet to go up but nope. The movie was good, we ordered lemonade, wings and garlic Parmesan popcorn. Lemonade was good, nothing fancy. Wings were just okay but the popcorn was really good. Will probably go back just to see the rest of the place. The cinema needs new seats. Definitely 6 out of 10 read more

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Overall good experience, in years past and in recent days. I watch movies regularly and enjoy seeing theaters thrive. [[HIGHLIGHT]]Staff is friendly enough, seats are comfortable, and the food is overall what you'd expect.[[ENDHIGHLIGHT]] The only concerns are that my Hefeweizen tasted like the beer tap lines hadn't been cleared in a while on my second to last visit. And on my last visit, I ordered an on the rocks margarita. The liquor taste was definitely noticeable, not necessarily in a "strong" (over-poured) way but more in a it's either very cheap tequila or somehow gone bad way. Lastly, their affordable ticket prices and efforts to show classics and international/independent movies on top of the latest releases deserves appreciation. read more

Today I had the pleasure of going to see The Little Mermaid...btw 10 out of 10...would see again. But I had to review the location. 1st the location is prime, parking is plenty and this place for me very convenient. Now since the last time I visited years ago the place has aged. The seats were worn but still a lovely place to see a movie. Service was fine nothing overly super but ok services as expected. Drinks yep my drink was a 10 out of 10 Old Fashion. However I wanted the Italian 75 and they did not have any. Now here is where the food comes in and this is the reason for 3 stars and should have been 2 but the fried pickles saved the day...They were a definitely must have..crispy fried to perfection and cut like fench fries.. loved it.yes....Now I ordered fish and chips and yuck..yuco i took a bite of these hot undone battered fish I completely had to spit it out..the batter was still wet inside it completely ruined my experience. I surely hope that this was an error and not the norm but I honestly could never ilwoth a good mind order this ever again I am scar for life...imagine eating wet batter in the dark...do better. Anyway I may try another theater for transformers next week. Lucky there is another one close by downtown as well. Anyway not saying do not try the theater nor the drinks but careful on the fish read more

When I got there I was impressed! The style of the theater was amazing it was very chill and well designed. And when I took a seat I was immediately impressed with how comfy those movie seats were. And the employees were so quick to get my orders in and that food was delicious . Everything was perfect there and im glad to say that I will be coming back! read more

Alamo Drafthouse Cinema Cedars - The cinema - Cinema Near Me - Dallas, Texas

Ever since the Cedars location reopened with new ownership the service has gone considerably downhill, especially considering the high prices and mandatory 18% included tip. If you are going to charge that the service needs to match. It can take a very long time to even get water. I have never said anything, but after today I did. I ordered a drink, popcorn and a pizza. The pizza usually takes a while, which I expect, thus the popcorn. I get the pizza about 30 minutes after ordering but no popcorn. I asked the runner who brought the pizza about the popcorn. Another 20 minutes. There is no staff coming back in the theater so I go to the front desk. The guy is lacking in customer service skills but pages someone. I go back in the theater, a staff member walks down my aisle without stopping (I am the only person in that aisle). Another 15 minutes and no popcorn. At this point I just want a refund. I go back to the front, the guy refunds my money, still no genuine customer service whatsoever. I talked to the manager, because I like Alamo and don't want this to keep being an issue. The manager is very nice and explained they just installed red lights at each table because there have been problems (as can be seen in the other reviews). In my case there was no one to see the red light because no one was coming to check. I hope those help, but I still won't be going back anytime soon, if at all. Maybe the other locations are better. Extremely disappointing as we used to love this place. read more