Recently I took my vehicle in for service. I needed the door repaired after it was botched up in…read moreIL. I was very impressed with the staff upon arrival. I was made to feel welcome. I was given a tour and told if I had any questions feel free to ask. It was a joy to receive customer service at its best. I'm hooked and from now on will have my vehicle serviced at Deacon Jones.

Drive from Richmond to buy Jeep. Devin is the best salesman. He is very personable and went over…read moreand beyond my expectations. I would definitely buy here again. Everyone was awesome. Thank you!

Y'all - we are Jeep folks. I was looking for my 4th Grand Cherokee and found what I wanted in…read moretheir network (note we lease only so this is from a lessee's perspective). I put in an information request late on a Sunday night and Isaiah called me the next morning. We got the ball rolling and after a few quick chats, we worked out the details. We drove in from an hour away today and signed a few papers, handed over the keys to my previous lease and were on the road in an hour. Mike, Isaiah, Manny and team are TOP NOTCH. We could NOT be happier with this dealership experience.

Had fast and courteous test drive with Broderick. Nice experience and not pressured into paperwork…read more But ....parking lot could use some repair

I purchased a Toyota Highlander. The price was thousands less than the dealer in Wilmington (where…read moreI live) and the buying experience was great. Kiana was great and an awesome member of the Haley team. She answered all my questions, explained and showed me the features of the car, she had all the paperwork ready when I came back to pick up the car and was a pleasure to work with. I love my new car.

If I could rate them a -10, they are the worse in customer and there mechanics don't know how…read morediagnose a problem. Took my jeep in for them to diagnose the loss of power, and several codes it gave. Kept the vehicle for a week to tell me that I needed an oil change, they cleared the codes and gave me a list of stuff that needed to be done that had nothing to do with why I brought the car to them. Got into the car this morning and the same problem occurred. I called and they said to bring it back in to diagnose it and if not the same problem have to pay them again. Not going to happen they charged me almost 400 the last time will not be a fool again. I hope this review will help someone else to think twice about taking there car there

Sales people are rude to the black customera. They act like the blacks are not worthy of purchasing…read moretheir vehicles. Black people beware!

I don't normally leave reviews and I cannot remember the last time I left a negative one. However…read moremy experience here is questionably UNETHICAL, and definitely IMMORTAL. I finally found a car here at Charles Boyd Chevrolet, I asked a bunch of questions, got pictures, video, history, and decided to purchase, CAME TO A PRICE with their salesman Parker. I advised him I would be there the next morning. I live over 2 hours away from this dealership and you do not drive 4 hours total for a look see, the decision is made. I had to make arrangements for a car service in the morning as well as pet sitting and picking up a certified bank check for the amount discussed out of my bank account. Lives disrupted. Within a few hours I get a text so sorry the car's been sold, would I consider an alternate vehicle? As if I would continue to do business with them? why so they can do it again? I was supposed to be there in the morning!?! What kind of people does this dealership hire and how do they sleep at night? It's a shame underhandedness still surprises me, I hope they made a buck seems they made a sale but they certainly lost a customer and I will let anyone who cares about shopping with these people know. Hugely disappointed.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

L and B is the greatest place to buy or have a Volvo maintenance - they truly are customer 1st…read morebusiness. This is family run business and they treat their customers as well as family. They have a huge selection of Volvos and different models of them. For private own car lot, thru do an impeccable job and If I could 10 stars I would. We absolutely, will be back to get either more vehicles or maintenance- these are good honest and trustworthy people.

My car broke down in Madison Heights while I was on a family road trip. They were able to check my…read morecar, fix it, and have us on our way in no time! Everyone was very pleasant and knowledgeable. Truly lifesavers.

these people will lie to you - then dare you to sue them. They know the attorney will cost as much…read moreas the settlement. I would recommend any prospective buyer go elsewhere. Anywhere but Dqvis GMC. They are an embarrassment to the car sales industry - which was not exactly stellar to begin with. they ripped me off for about $4000.00 then laughed about it.

I'm so disappointed in their customer service! I bought a new vehicle with dealer installed…read moreaccessories listed on the window sticker. I noticed a few days after buying it that all the accessories were not installed. I called the salesman who did nothing to help us. Then I contacted the owner. He emailed me and said the part had been ordered. Then I got another email saying it had arrived. I made an appointment with the service department to get it installed. When I arrived, the service department said they didn't have the part. They promised to order it and give me a call when it arrived. I would not recommend this dealership to anyone! Very dishonest!!

Yes. My name is Lee Dodd had an absolutely wonderful experience with John in sales. He works with…read moreyou the best of ANY auto sales person I have ever dealt with. He will find the best deal for you and he is a stellar human being!! The whole team was amazing to work with and I am telling everyone I know to make sure they give 1st choice the opportunity to assist them. This is one happy customer! Beyond 5 stars in my opinion

We had a very pleasant experience. John Griffin was not pushy and answered all our questions…read more Showed us the service area and helped with the paperwork. Everyone was friendly and we were able to drive our new /used truck home the same day. Everyone went out of their way to make it a good experience. Hope the truck does the same

My front end was severely damaged after an accident. Now, she looks BRAND NEW again!!! Highly…read morerecommend Richie and the guys at Southside Collision!!!