We've been customers for a few years now. I had to go on a medical leave and for planning purposes…read morewe contacted them about the possibility of skipping a car payment and a truck payment just to be safe. As it turns out because our payments have been on auto pay for the whole time of our loans and we pay half of a car payment every two weeks. We were actually two months ahead on our car payment and were advised by the representative on the phone that we didn't need to skip a payment because we were already ahead with nothing due until October. This was in July and we also checked their website which also said nothing was due in September. They since have said that it was too early for it to show us that however, on September 12, I took an additional screenshot that said zero dollars due on September 5. Yet they continue to harass us for a payment. They said it was too soon on the website to show that anything was due, but how can seven days after the payment being due be too soon for the website to show that something is due? And also if your website is wrong, then your live representative should not have also acknowledged that we were ahead. The fact that we were ahead really made sense considering that there are some months that we pay a car payment and a half because we pay half of a car payment every two weeks. Furthermore, when my husband asked them to pull the tape for the recorded call the lady says that we acknowledge that we owed a payment in September, this did not happen. I was standing right next to my husband when he had the conversation and we even discussed with the representative what the website said. When my husband asked to hear this call, she said she didn't know if we were allowed to hear it or not so not only do they record your calls and refuse to possibly let you listen to them to validate what was being said. Their website is inaccurate. And now they are harassing us. We have literally never been late with a car payment and this is how they treat us. And now they are offering to let us skip payments that shouldn't have already even been due if we pay an extra $50. Again, I do have a time stamped screenshot showing seven days after the date they are saying the payment was due that it said we had zero due.

Tyler helped me out so much and was aways quick to answer my questions. He seamlessly helped me get…read morepre-approved for a car and to get the dealership out of state the check so quickly! Never even had to step in the bank!

My experience dealing with this branch has been very good -- friendly, efficient tellers, and…read moregetting in/out is easy, this branch is in the Walmart off of Michigan & Ireland. As far as the bank itself (nationally), in almost three years of being their customer, I've only had one bad experience. I like that I've been able to seamlessly do my banking in three different states without any hangups. They are open every day except Christmas and have evening hours (until 6 or 7pm at every branch on weekdays.) For the convenience factor they are great. The online systems work well, and when I had an offshore fradulent charge show up on my account, their security department was very efficient in helping me clear that up. I like this bank. Other banks have sent me flyers offering bonuses for opening accounts, some other South Bend banks are 10-15 minutes closer to my house, and there is no "prestige" banking inside a Walmart, but I am staying with Woodforest. They have earned my business time and time again.

This is a great and personable bank.The staff is friendly,the service is the best.I love my debit…read morecard and they are just very easy to use.Online banking is great and deposits are in the account within minutes.

I had the pleasure of working with Tyler from INOVA and his…read morecustomer service was top tier! Communication was great and he was very thorough with the whole process. I was with INOVA for years with my last car and glad to be back with them for my new car. I have never had any issue with them whatsoever. Thanks Tyler and INOVA!

INOVA made refinancing my car very easy. I had my car for 6 months with CarMax and they gave me one…read moreof there loans which sucked because it was a night monthly payment. I got a letter in the mail From INOVA researched them and then completed the application online it was fast and easy and a specialist got back to me in 2 days stating other documents I needed in all the process only took a few days and I was approved and pay almost $100 dollars less than I did with CarMax.

Hearing these guys had very competitive prices, do I Had these guy quote me insurance on my house…read moreand vehicles. Not impressed, they were higher than my existing provider.

Follow through was exceptional! The whole team helped us out with parents Medicare supplement and…read moreanswered all our questions and concerns!

Amazingly friendly and professional! We've been going to Balanced Accounting and Tax Service for…read morealmost 20 years, ever since my husband and I got married, bought our first house, and had our first kid all in one year. Marcy was a lifesaver then, and every year since... including the year we got audited. All we had to do was pick up the phone and call Marcy and she took care of everything. They are extremely knowledgeable and offer great insight and advice, in addition to taking care of our taxes. We will most definitely be lifelong clients.

Use these guys for a while they did well up until Covid hit pay my taxes turned in since the…read morebeginning of April it's now July 10 and they still haven't touched them I would not recommend doing business with this company at all they are very combative as well

Excellent service and very helpful. I have never had a bad experience here. The front desk lady is…read morevery kind and helpful!

I found this agency on AAA website. I have AAA for my primary home and wanted to get a quote for a…read moresecond property I was buying in the area. The gentleman who answered seemed really put out by my request for a quote and then went on to say that it would take a week to get a quote. I asked why and he said because they were so busy servicing their current clients it would take them a week to get to this request. Um... Ok.....

My husbands interaction with Robby Dennis was less than satisfactor. He went in to remove my credit…read morecard from our joint account. instead of giving my husband options so as not to have a negative result on both our credit scores, he canceled the whole account, reopened a new account in my husbands name only, and in doing that, his credit score was dinged at least twice. He could have suggested freezing my card for a period of time and no negative repercussions would have appeared. My husbands score went down, I lost 90 points because I lost the large credit limit and my usage percentage went up. When I signed for a joint account, shouldn't my signature be required to close it as well? Mr. Dem is also does not return calls. He is lacking in communication skills, knowledge of the credit union, and quite frankly lacks the personality to be interacting with members. I am done with United Federal Credit Union, and sorry I even brought them new members. Beware!! Not the same since Brooke Forrest is no longer there, she was amazing!

I had a very good experience here and brooke Forrest was so so helpful! I would highly recommend…read moreto anyone