I can not get over how nice the clerks are at UFCU. I have worked with many different financial…read moreinstitutes over the years and this credit union far exceeds my expectations every time. Even going thru the drive thru you could hear how nice Hannah our clerk was. My husband due to an illness does not get out a lot. Every time we go there they ask him hows he's doing and you can tell its sincere and she truly wants to know. Kudos to UFCU for finding the right people to work in your different branches throughout our communities. They are truly special and one of a kind!

From the owner: United Federal Credit Union has served its Members since 1949 by helping them to build a sound…read morefinancial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit UnitedFCU.com

Professional, friendly, clean interior, easy transaction. Thanks for making my day a little better!read more

they were very courteous and went out of their way to help me set up an account when we moved to…read morethe area. a very convenient location, plus they're open until 2 PM on Saturday

Fifth Third has the worst customer service on the planet.  Saturday I ordered a pizza over an app…read moreand accidently put carryout instead of delivery so they voided it and tried to recharge my card for delivery but 5th 3rd decided I was a fraud and blocked my account.  I tried to call customer service but was told "Chelsi is a girls name and you are a man so you have to come in".  I'm not a man but thanks for being super rude.  So I spent ALL weekend without money because of this dumb situation. The lady in the bank, Gwen Mccarthy, was helpful at first but once she had us enter her office she wasn't quite as kind.  She kept talking to my husband instead of me and said "we" weren't cooperative.  When I tried to talk she told me to calm down when in that moment I was calm.  A bit of advice, don't tell someone with anxiety and a panic disorder to calm down.  Don't do it.  Also when I had mentioned we had been there an hour, she said she been too.  Well duh, it's your job!  Then she got so upset that she left the room, while she left her phone which was on hold for us.  After an hour and a half SHE got hostile and gave up. The only helpful thing was when Lisa the manager was called in.  She was able to get it done and was the only reason I got access to my money.  So thank you Lisa.  Everyone else was terrible. So I wasted two hours of my life to close my account and never have to deal with them again. Unfortunately they screwed up and never closed my account. So 5 days later my check went to them instead so I have to go another weekend without money. Thanks Fifth Third for this bull crap.

Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside…read morefrom the tellers being polite I don't have a good thing to say about this bank. I will say don't bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It's Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It's just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don't close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They're banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone.

It's no longer a bank it's a credit union . That's the bad thing with small town banking they…read moreconstantly change names and every time they do the service changes as well . It's ok but it's not the same.

I own a small business which met all the eligibility requirements to qualify for a Paycheck…read moreProtection Program (PPP) loan. I applied through Chase. The night before this program was expected to be funded by the government, I received an email from Chase suggesting that "due to the extremely large volume of applications ahead of mine, I may wish to decide to try applying with another lender." I contacted Edgewater Bank the following morning, asking if they would be able to help me with this loan. They responded immediately and processed my application within a few hours. One week later, the Small Business Administration approved my loan and I received the funds shortly after. The people at Edgewater demonstrated exceptional customer focus and professionalism and I only wish I could give them a ten-star rating instead of the maximum allowed by Yelp of five!

David Mangold helped me immensely this morning! I was awake for 3 hours last night trying to…read morefigure out about having to switch to a new checking account because of my former one being compromised last week...David calmed me and took care of the problem to make sure that I receive my SS check next month! I am so grateful for him and all of your employees...a Class Credit Union for all of these many years..Thank you!!!!

rhonda Steven Rhonda was VERY helpful and patient and kind…read more Thank you Rhonda! There aren't enough words to show how much she helped me!!

Service is really bad .made appointment and still was not seen. So filled everything out online and…read morethey still can't be bothered to let me know anything.Better off just going to a real bank.

I attempted to work with them and come up with a get well plan after losing my job. They were…read moresupremely unhelpful and had zero sympathy. Don't do business here.

Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside…read morefrom the tellers being polite I don't have a good thing to say about this bank. I will say don't bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It's Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It's just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don't close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They're banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone. I have more.

I went to "Fee Third" the other day to cash a local check for $2000 drawn on their bank. The teller…read moredidn't want to cash it as I am not a member. After getting the Mgr involved, providing several id's, Social sec #, etc, They agreed to do me a "favor" and cash the check.....For 2% fee! I will not give you $40 to cash a check drawn on your bank! Wish I could give less than I star.....