It's no longer a bank it's a credit union . That's the bad thing with small town banking they…read moreconstantly change names and every time they do the service changes as well . It's ok but it's not the same.

I own a small business which met all the eligibility requirements to qualify for a Paycheck…read moreProtection Program (PPP) loan. I applied through Chase. The night before this program was expected to be funded by the government, I received an email from Chase suggesting that "due to the extremely large volume of applications ahead of mine, I may wish to decide to try applying with another lender." I contacted Edgewater Bank the following morning, asking if they would be able to help me with this loan. They responded immediately and processed my application within a few hours. One week later, the Small Business Administration approved my loan and I received the funds shortly after. The people at Edgewater demonstrated exceptional customer focus and professionalism and I only wish I could give them a ten-star rating instead of the maximum allowed by Yelp of five!

I can not get over how nice the clerks are at UFCU. I have worked with many different financial…read moreinstitutes over the years and this credit union far exceeds my expectations every time. Even going thru the drive thru you could hear how nice Hannah our clerk was. My husband due to an illness does not get out a lot. Every time we go there they ask him hows he's doing and you can tell its sincere and she truly wants to know. Kudos to UFCU for finding the right people to work in your different branches throughout our communities. They are truly special and one of a kind!

From the owner: United Federal Credit Union has served its Members since 1949 by helping them to build a sound…read morefinancial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit UnitedFCU.com

This branch is always helpful and friendly! When I needed a new business account the process was…read moresmooth. The tellers are always knowledgeable and fast.

Professional, friendly, clean interior, easy transaction. Thanks for making my day a little better!read more

they were very courteous and went out of their way to help me set up an account when we moved to…read morethe area. a very convenient location, plus they're open until 2 PM on Saturday

This is an amazing bank! I've been with them for over 25 year and NEVER HAD A PROBLEM.read more

Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside…read morefrom the tellers being polite I don't have a good thing to say about this bank. I will say don't bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It's Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It's just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don't close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They're banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone.

Very very very rude pixie cut blonde lady. As soon as I walk In she has an attitude because she had…read moreto pause her convo she was having with the other lady teller. I told her how much change I needed out of 40 dollars and even had a sticky note from my boss how many 5s we needed and ones so then she looks at me.... so how much of what?? How many dimes!!? Like kind of blew me away of how rude and her stink face she had..? Seriously really. As experience I get in young but you don't need to act like I'm a bother or stupid!

crazy fees: I just ordered a box of checks for my account at this bank. my other bank provides me…read morewith a 2 boxes of checks for $15.00. I felt no need to inquire about the price when I ordered them. You can imagine my surprise when I got charged $47.00 for 1 box of checks. just another example of how so many banks are sticking it to the common man. I will evaluate my continued association with this bank on Monday when I plan to speak to them.

David Mangold helped me immensely this morning! I was awake for 3 hours last night trying to…read morefigure out about having to switch to a new checking account because of my former one being compromised last week...David calmed me and took care of the problem to make sure that I receive my SS check next month! I am so grateful for him and all of your employees...a Class Credit Union for all of these many years..Thank you!!!!

rhonda Steven Rhonda was VERY helpful and patient and kind…read more Thank you Rhonda! There aren't enough words to show how much she helped me!!

Service is really bad .made appointment and still was not seen. So filled everything out online and…read morethey still can't be bothered to let me know anything.Better off just going to a real bank.

I attempted to work with them and come up with a get well plan after losing my job. They were…read moresupremely unhelpful and had zero sympathy. Don't do business here.