Honor has some capable and promising staff. They try hard to do their jobs well for the customers…read more Then there is the leadership that recently instituted a new Bill Pay system. It seems as if they purchased this system before they tested it. It has many flaws and causes confusion. They just dropped it on us customers one day and asked for feedback and questions. They seem to ignore all feedback and answer questions with poor explanations. Bottom line is that they seem to have acquired a poor Bill Pay structure and now customers are just stuck it. Not a great way to make customers happy. Someone should look into how well they evaluated and tested with Bill Pay before they committed to it. Not great at all.

As 'new' customers of Jones Bank, we felt welcome and were treated as if we had been long-time…read moredepositors. All the staff of the Cassopolis branch have been very pleasant, personable and neighborly. We started with a small checking account and, as our comfort level grew, we added a safe deposit box and a savings account. When I had a question about a loan, the branch manager, Heather, called me and assured me that Jones was there to help us build in the community. We did our research. We know this is a family bank with a long, unbroken, healthy, family-owned history. Having banked, over many years, in multi-national as well as local financial institutions, we must say that we can give no higher recommendation that that we give to Jones Bank in Cass County.

This branch is always helpful and friendly! When I needed a new business account the process was…read moresmooth. The tellers are always knowledgeable and fast.

I can not get over how nice the clerks are at UFCU. I have worked with many different financial…read moreinstitutes over the years and this credit union far exceeds my expectations every time. Even going thru the drive thru you could hear how nice Hannah our clerk was. My husband due to an illness does not get out a lot. Every time we go there they ask him hows he's doing and you can tell its sincere and she truly wants to know. Kudos to UFCU for finding the right people to work in your different branches throughout our communities. They are truly special and one of a kind!

From the owner: United Federal Credit Union has served its Members since 1949 by helping them to build a sound…read morefinancial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit UnitedFCU.com

The branch on Notre Dame campus has amazing people. They take the time to explain everything and…read moreanswer all of your questions. We went in just to get information about the Credit Union and ended up opening an account for everyone in the family. The attention to detail and level of customer service was beyond what we expected.

I recently switched from a different credit union to Credit Union 1, and my experience could not…read morehave been better! Everyone at the branch is super welcoming and kind. I opened an account with Sarai, who was super helpful and was engaging, she asked me about my goals, and offered me some options on how to get there. Kari and Chloe at the front counter were also amazing and helped me with a deposit that I made. The branch manager, Scott, also came and engaged in conversation a couple of times. All around the people are wonderful, and I couldn't recommend CU1 more!