1/5 and Im being generous.
Before you roll your eyes and paint me as some grumpy cheap guy, allow me to give some context: I work in the service industry, my workplace is not even 5 minutes walking distance from this one. I am well aware from countless first hand experiences how hard the work can be, especially during peak times.
I am also well aware of the wages that these guys will be getting. It'll be low, exactly the same as mine. I wish I'd get more than I do (I only get paid for my shifts, the marketing I do on a daily basis is completely unpaid, as are the semi regular Quizes which I write and host) but I am fully aware that is not how the world works and as such, I have never expected one.
But to the actual review;
When we walked in, I saw how limited the selection was, but the fact that it was all you can eat and under a tenner each negated this fact.
However, my vegetarian friend pointed out that as limited as my choices were, hers were much more so, nonetheless we decided to press on.
When we sat down to eat, I noticed the utensils did have slight water stains still on them but on the plus side, that is an indicator they were at least washed (if not thoroughly dried).
While I'm not an expert in the cuisine of the Far East, what I am sure of is how much quality I think is in food. Every selection on my plate was painfully average and most tasted undercooked. I know this is a buffet and so looking for Michellin star quality is asking a bit much but seeing as every other Chinese buffet in the area easily betters on this front (particuarlly Mr Wus on Shaftesbury Avenue - no, I don't work there), I don't find it unreasonable to seek good food, even at fairly low prices.
After we finished our meals, my friend and myself tried asking for some tap water. After trying to no avail for 5 minutes, my friend finally managed to get the attention of a member of staff by going and getting the jug HERSELF (their job).
Then it came time to get the bill. It was at this time that I noticed how cramped and inaccessible virtually the whole place would be to a wheelchair user.
The guy who brought it seemed in attentive, however I am fully aware that in the service industry, staff do have lives outside of work, so that may be a problem for some, but I was prepared to let that slide.
He added a discretionary service charge at the bottom of our bill, it was only small, but given the lacking service above, my friend and I were not really in favour of paying it, especially as we had basically provided all the watering service, all they had done was under Cook their food.
The manager was adamant we paid this discretionary charge. I tried to explain to him that I have a job in the service industry, would love being tipped, but I don't complain that I never get one, but he decided to ignore me entirely in favour of telling me friend that if we did not pay the £1.90 discretionary excess, we should never come back.
No matter how good the food provided is (and it was not even close to that here), I would say that customer service which lacks this much means I am left with a very bitter taste in my mouth.
If I could give out a 0/5, I would. read more