Wow what a day! Janet took care of my daughter's nail request with a patient yet humorous approach!…read moreThe result was a happy 11 year old ready for her lower school graduation and nails that were perfect!

Not only does Janet (who I go to for my gel manicure and pedicure) and her team do the best nails…read morebut they are all genuinely amazing people. I have never left Serendipity without a smile on my face... because of the incredible work they do and because of how wonderful they are as people. Go to this nail salon. You won't regret it! Oh... and let me say they also have the best massage ever. JJ is the best masseuse I've experienced and also had a great taste in music! So you're in for the best of both worlds.

Anna is my manicurist and she is absolutely fabulous! Her…read moremanis and pedis whether they are regular or jell are the very best and her nail art is beautiful. Anna also does all things associated with spa services and she's wonderful no matter what the job. Anna is a wonderful and kind person you will definitely like...I promise!

Great experience at this salon. They took me as a walk in, and were happy to add a pedicure halfway…read morethrough my manicure. They were thorough and gentle; I have super sensitive skin and nails, I also have psoriatic nail changes on my toenails which is sometimes painful during a pedicure, but I had no trouble here. Definitely recommend them for personalized nail care!

I had a pedicure a week ago. Even though the service in itself was good I feel the pedicurist…read more was a bit tough since a week later my toes are still hurting ! I 've been there a few times and this has never happened to me. So I am a bit disappointed since I am 75 years old and have trouble cutting my nails. However, I will try again but absolutely will mention if at any time I feel uncomfortable.

I had a very uncomfortable and upsetting experience at Spa Bene during a Brazilian wax, and…read moreunfortunately, I would not return. During the service, I had concerns about the hygiene practices being used during the waxing appointment. I raised my concerns with the technician at the time, but I remained uncomfortable with how the service was conducted. I also observed the technician blowing on the wax, which raised additional hygiene concerns for me. After the appointment, I experienced significant irritation, discomfort, and pain and sought medical attention. I documented the condition afterward and incurred out-of-pocket medical expenses. What was particularly disappointing was how my concerns were handled afterward. I contacted the salon because I wanted an explanation of their hygiene and sanitation protocols and wanted my experience to be taken seriously. I did not feel that my concerns were adequately acknowledged or that I received clear answers regarding the hygiene practices I questioned. I was also told I would receive follow-up, but that did not happen. I am sharing my firsthand experience because clients deserve to feel comfortable, respected, and safe when receiving intimate services. I hope the salon takes this feedback seriously and reviews its hygiene practices and how customer concerns are handled.

I just moved to the area and have been struggling to find a good nail salon--this place is amazing!…read moreI had Yvonne, and she did the most perfect hard gel manicure I've ever received. It's virtually flawless: even, stunning, and exactly what I wanted. I had an appointment but still had a 15-minute wait upon arrival. It wasn't a big deal at all, but they kindly compensated me with a $5-off coupon, which I thought was a very thoughtful gesture. Everyone was incredibly nice and welcoming. The salon is really busy--which is obviously a great sign! Highly recommend.

This is our regular spot for mani and pedi. They do a fine job for both men and women. I feel their…read morepedicures include a little more than other nail salons. They always include paraffin on the heels and 5 minute massage. I get discounts having an account and paying cash. The equipment looks like it's sterilized and they cover the bowls for pedicures with plastic. They provide water or tea. It's a good neighborhood nail salon, not a luxurious spa.

I always have a good experience here. The staff is professional and every nail tech I've had has…read moredone a great job with my builder gel manicures. Salon is clean and bright with lots of stations. The price is on the higher side but the quality is worth it. My manicures always last a month with no issues!

I can't rave about Mega Nail (and Winnie, my nail tech) enough!!…read more Mega Nail is a bright, beautiful space in Hell's Kitchen and they're doing a nice 10% off deal Mondays and Tuesdays from 10-2. I walked in on a day I didn't have too much time, and was able to get a seat pretty immediately. The prices here are definitely not cheap, but the quality you get makes it so worth it. My GelX extensions lasted me five weeks with no chipping, and after that I got a regular gel mani that has lasted me three so far with no signs of peeling. The techs treat your nails with care and respect and they know their stuff in terms of what's trendy and what will last. Definitely check this place out and give them some love - you won't regret it.

Service is good but only get your feet done by the hispanic ladies! They do a way better job and…read moretake their time unlike the others.

I always ask for Nancy and Rosa. best combo to have if you are bringing someone with you. My…read morepartner and I only ask for them! I appreciate them taking their time and consistently ensuring everything is done correctly.

I found myself with some free time and decided to stop and see if I could schedule a massage. They…read moregave me an appointment 30 minutes later. The massage room was pretty no frills but very clean and a warm towel on the bed already started my muscles relaxing. I've had a stressful few months and the moment the massage therapist, Juny, put her hands on my shoulder she could feel where I had all my stress. The massage was somewhere in between shiatsu and acupressure. I think she even felt so bad for me that she threw in a hot stone massage too. It was wonderful and left me feeling a whole lot better.

This was my second time at Birch Nail & Spa - my first visit was great!…read more Unfortunately, this last experience was awful. I walked in and asked if they had availability for a gel manicure. They said yes, with no mention of a wait time. Right away, a woman asked if I had regular polish on, and I said "yes." She then started filing off my polish and soaking my nails in acetone (I thought this was an aggressive technique but thought they knew best). Suddenly, she ran out the door, and another woman told me she would take over my service once she finished with her current customer. About 15 minutes went by, with my nails still soaking in acetone, before I finally removed the wraps myself - only to find my nails significantly damaged. At this point, I was frustrated by both the unexpected wait and the condition of my nails. I decided to leave and asked what I owed for the removal. The woman said $15 for gel polish removal. I explained that I had regular polish, not gel, but was met with an exasperated "just go" - no apology for the miscommunication or the poor service. In summary: 20-30 minutes wasted Nails aggressively damaged Lack of ownership I won't be returning.

Went and got my nails done! This was my first time at this location. It was a great time. I arrived…read moreat 2:30 and was the only one there for about an hour, till someone needed their nails done as well. I live a nice 5 minute walk away from this place. I've been looking for somewhere close to become my number one go to. This is number one right now. I went in for a gel mani and reg pedicure. I spent about 70$. That is a price I am perfectly okay with for nails. The women who did my nails really did a great job I'm very happy the two women who were there, were kind and very helpful. It was very cozy in there very clean. Thank you for a great time I look forward to the next.

If I could, I'd give this place zero stars, honestly. So upon walking in I asked how much it was…read morefor a gel tip manicure. She told me $55 with an attitude. So then she tells me to pick out a color and I asked if the colors that she pointed me to were for powder and she got an attitude and handed me a box. So boom fast forward to the actual manicure, sis was leaving cotton ball fluffs on my nails and hair on my nails and I was like yo can you please remove that, I KNOW you see that. She got a big ass attitude with me. She even went as far as to aggressively drop my hand on top of the UV light. So, instead of slapping the bitch with my hands, because I'm therapy and I'm not trynna go backwards. I took my 3 deep breaths in and 6 short breaths out and chose to slap them with a 1 Star trash ass review and a $6 tip. Bitch is lucky I even tipped with money. Should have written her a note on how to treat ALL customers. On top of all this, when I walked in they didn't want to pay me any attention. When the white girl walked in they were like what do you need how can we help you can I take your coat. WHAT ABOUT MY DAMN COAT?!!! It was cold in there so I kept my coat anyway but that's not the point! Never going back there again.