I decided to treat myself to a deep clean house service for Mother's Day. And I didn't regret it.
Gracie was quick to respond to my inquiry and provided upfront prices for both deep clean and biweekly regular cleaning services. I honestly appreciated the transparency. She even mentioned a 25 dollar discount for Mother's Day which let's face it, I love me a discount. So immediately I scheduled a service and she was able to fit my house in that same week.
The deep clean service was for 3 hours with two cleaners for my four bedroom home. The ladies came through and cleaned my home while my husband was home and I was at work. They cleaned my kitchen, my 2 bathrooms, floors and living room. The kids rooms nor my master bedroom were serviced. To be fair, my husband did ask them not to service my children's room because he felt bad that it was too messy. The communication got a bit lost between the cleaners and my husband.
After reaching out to Gracie to get clarification on what is included in a deep clean, we realized that some things were missed (baseboards, shelves in restrooms, window tracks, light fixtures, master bedroom, vents and kitchen sink).
After that realization, Gracie was quick to send a cleaning lady back the following morning to ensure the master bedroom and missed spaces got cleaned. I appreciated her prompt response to remedy the situation. Ericka, the lady who cleaned my home went above and beyond the next day. She even cleaned my kids' floors.
The four star review is based on lack of clarification on the invoice. I was originally quoted 250 plus a 25 dollar discount. When I received the invoice, it said 300 dollars for a deep clean minus a 50 dollar "company comp". When I inquired about this, I was left on read. I proceeded to pay the 250 with a tip.
Again, I did like her original prompt response to remedy the situation when some areas were not cleaned and that is driving my decision to give them another try for a regular cleaning. I also feel that their price is fair for what they offer. read more