It was very easy to get a quote from Marcela's cleaning services through yelp. I did everything through yelp. Everything went very smoothly and they provide you with a list of services that they complete for the cleaning. We did a move out cleaning and a team of 3 showed up right on time as scheduled. I was pleasantly surprised to see a team of 3 show up, because i was thinking it would be only a team of two to clean up a 2 bedroom 2 bath. The team divided and conquered - one person took the kitchen and the others took the rooms. They did a very thorough job, brought their own cleaners and even offered to help sweep up the laundry room and patio on the back. Payment was very easy, through Venmo. You don't pay the cleaning team, you just go ahead and pay per the yelp messages directly to headquarters. It was $340 for a 2 bed room 2 bath deep clean for a place that was about 900 square feet. I think it took them about 3 - 3.5 hours to get everything done. I gave the team a little tip on top of that in cash to make sure that they could keep those tips versus waiting to get that money from head quarters. read more

Marcela's Cleaning Services? Hire them! The team shows up on time and does amazing work. The house looks great, smells great, sparkles & shines. The communication is strong, the team is friendly, professional & efficient. I'm happy to recommend Marcela's for all your cleaning needs! read more

I recommend Marcela's cleaning service she does an amazing job very detail and professional

Great service done today by Marcelas cleaning service. My other cleaning company didn't have an opening for today and I needed this cleaning done ASAP. The price for the cleaning was on the lower end as well. The service we requested was a move out cleaning. The cleaners that came we're very thorough. Thank you guys! read more

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I got a standard cleaning initially. Rates were reasonable. They showed up half an hour early so I was scrambling to curtail the hounds but it just took me a few minutes to let them in. They were friendly and they did a pretty decent job. read more

Wow! Super impressed with their services for our first time using this company. Three ladies came to our home for a deep clean and did a wonderful job. No complaints! They were nice, friendly and careful with our things. They used their own products and came with everything they needed to get the job done. HIGHLY RECOMMEND! We will definitely be using them again in the future read more

Excellent cleaning, done efficiently and in good time. I have them regularly. Highly recommend for decent cleaning.

Good for standard cleaning. I did a move out clean. Don't expect a miracle, and don't expect a deep clean. They did ask if there's anything else that needed attention. So that was my mistake when I walked through not noticing little things like dust on the base boards and corners. It did help a lot and it did save time For the move because I didn't take any time off for it. I compared their price and services with a few others, and they had the best to offer. They vacuumed, mopped, cleaned the stove oven and fridge, wiped down the inside of the windows. read more

What a wonderful team! Very pleased with the level of communication, and the COVID-19 precautions. I called on Marcela's team for a quick turnaround need. The team was very responsive via Yelp, and we were able to book time for two days out after a little back and forth. The prices are very reasonable, and a crew of three was sent to take care of the house. I was looking for general surface cleaning, along with dusting, floors and the oven. Overall, the house looked and smelled amazing after the cleaning. Later, I was surprised to find that the team had taken care of a few touches that were wonderful even though I had not made the request. They remade the bed in the primary room, did a more extensive cleaning on the bathroom floors, wiped down the blinds (people always want extra for that) shook out and vacuumed the mats, and also got this pesky piece of tape off of a chrome appliance. I was thrilled -- so much that I booked them again say day for the next cleaning. The entire crew wore facial coverings, kept their distance from us in the household, and were very detailed oriented. Thank you, Marcela and team. read more

always happy with them! on time and great turnaround. We work at home very considerate.

I wanted to leave an update on the response I received form the business owner after I notified them of the staff stealing money from my purse. I didn't receive a phone call although I left them several messages and notified them here as well. This is the response I received from Marcela the owner: The owner didn't investigate the situation at all and instead she insulted me and called me names. A police report has been filed I have every intention one pressing charges against these people. Don't hire them they will steal your stuff and valuables. English Version : Hello Deseret Good afternoon. I'm Marcela, from Marcela's cleaning. The reason for my message is very brief, I just want to tell you that I feel very sorry for you, because you have a rotten soul, it must be so difficult for yourself to have to put up with yourself all day... You and I know perfectly well that my friends did not take any money from your bag, You are only taking advantage of people who need to work to support their family... It is seen that you contracted the service with all the intention that it be done for free I have no problem paying the girls for the work they did, you can keep your money, you see that you need it a lot, that not even with all the money in the world can you fill your hollow, empty and rotten soul that you have . Thank God we won't have to put up with it every week, and with that we are more than well paid... take advantage of that stolen money and put aside all the lies you wrote... poor people around you It really is pitiful! Hola Deseret Buenas tardes. Soy Marcela, de Marcela's cleaning. El motivo de mi mensaje es muy breve, solo quiero decirle que siento mucha lástima por usted, porque usted tiene el alma podrida, ha de ser tan difícil para usted misma tener que soportarse a sí misma todo el día... Usted y yo sabemos perfectamente que mis amigas no tomaron ningún dinero de su bolsa, Usted solo se está aprovechando de personas que necesitan trabajar para sacar adelante a su familia... Se ve que usted contrató el servicio con toda la intención de que se le hiciera de gratis Yo no tengo ningún problema en pagar a las muchachas por el trabajo que hicieron, usted puede quedarse con su dinero, se ve que lo necesita bastante, que ni con todo el dinero del mundo puede llenar su alma hueca, vacía y podrida que usted tiene. Gracias a Dios no tendremos que soportarla cada semana, y con eso estamos más que bien pagadas... que le aproveche ese dinero robado y aparte todas las mentiras que usted escribió... pobre gente que la rodea a usted De verdad provoca lástima! read more

Marcela’s Cleaning Services - The company is not only dishonest but they wont even help you resolved the issue, the owner wont even investigate the issue or resolve. - Home Cleaning Near Me

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Super grateful to find Marcela's on Yelp. They were almost immediately responsive to my inquiry. The pice was quite reasonable. They completely accommodated my son ... while he was in surgery they came right over exactly when they said they would and did a fabulous job. It was so spur of the moment. I'm very thankful. read more

They did such an excellent job. My apartment feels like a luxury hotel now. I have candles on and am sitting in a completely spotless apartment. They came in and saved the day. I let them in and then went to my building's lounge area to do some work while they cleaned. Two people came which I appreciated because it was faster. They took their time to do a good job though. Not only do they clean but they sort of organize any messy areas. They even folded the clean laundry that was on my bed. I am so happy I decided to go for it and get the deep clean with them. It was really worth it for the price and I look forward to hiring them again. read more

they bring untrained cleaners and trained them on site, as a result they did really really slow job. cleaned 1 bedroom and 1 living room for $340 because it cost them 6 hours, way too much. I told them this is so slow and pls wrap up within 5 hours, marcela told me she can bill me off of taskrabbit to save 100 dollars, i said ok but still wanted them to wrap up within 5 hours, when she arrived, she's got me attitude, saying i don't respect them. so she'd still billed me 340 dollars. read more

Absolutely perfect! I I hired them again for another clean and they even rearranged my living room which looks great! I'm very thankful for the cleaners' hard work I definitely recommend staff I! read more

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First time hiring Marcela's cleaning service for a general cleaning today. They did a very thorough job and left the house sparkling and clean! No complaints with the cleanliness. However, the company phone number does not work and I couldn't reach anyone there when the women that were coming to clean my home were an hour and a half late. It was scheduled for 8am and I didn't hear a single thing from anyone until after 9. Even then, they said they were outside and I didn't see anyone until 9:30. The only excuse was traffic, but they had my number and could have called to let me know at 8am when I was expecting them. I was looking forward to finding a good quick and efficient cleaner that could come monthly and although they did a great job, it is not reliable to be working from home and not know if or when the cleaners are going to show up and no clue how long it is going to take. Again, I thought they did a wonderful job and they were very sweet, but there was no communication and no apologies for being over an hour late which was frustrating. read more

I requested a quote from a bunch of places via Yelp for move out cleaning and carpet cleaning. Marcela's cleaning service ended up being one of the most fairly priced readily available services, especially since I was booking it a week prior to the last day of my lease. I booked everything online and it was pretty convenient, with most of my correspondence happening over Yelp. They added the carpet cleaning to my reservation pretty easily as well. I would have rated it 5 stars because the 3 ladies who came to clean my old place did SUCH an amazing job. It was good as new and I barely even had to be there for any of it. I also had a very easy time paying online through Venmo. The ladies who came didn't really speak a lot of English it seemed, but understood well and I understood enough Spanish too for me to give enough instruction to them. I'm knocking down 1 star primarily because of they came 30 mins later than my scheduled appointment. Normally this wouldn't be a big issue, but given it was move out cleaning, I had come to my old place at 8am having now lived 40+ mins away. I was informed the morning of that they'd be there at 8:30am. I probably could have just left the place unlocked for them honestly, but didn't think of it soon enough. It would have been nice to know maybe the night or so before if anything especially since I was working after that as well. They also did break a few of the blinds at the place, which is regular wear and tear that I understand, but I wasn't notified by anyone nor were any notes left till I was doing the walkthrough with my former landlord. Again--not the hugest deal since they were older blinds, but would have been nice to be informed at least. Mostly constructive feedback that could be easily communicated really :) Would I book Marcela's again after all that? I would actually, in a heartbeat. I love supporting women owned, and especially minority owned businesses when I can. Even with small things that are easily fixable with better communication, I think they did a fantastic job and were one of the cheaper priced services. read more

Marcela was able to accomodate a last-minute move in/move out cleaning/deep-clean on the weekend, and I am so grateful to her business. The staff, Lupita and Mari, were incredibly thorough, friendly and professional. The place looked brand new and never-lived-in after the cleaning, it was immaculate. I'm scared to live in the space again! Thanks so much Marcela, Lupita and Mari! read more

Great! Very detailed and she spent a long time cleaning Would highly recommend any time read more

Very responsive and easy to work with. We had already moved when the service was performed but our neighbor (who assisted with letting them in and out) said it looked wonderful read more

I won't be using Marcelas cleaning services again. I was disappointed that the whole cleaning team didn't wear masks when doing a move out clean for my apartment. One person did wear a mask for some of it. They wound up doing a good job, but there were some marks on the wall that they just left. I asked them to come back to try to correct it while I was doing my move out inspection and they got some of the marks out, and left others. The biggest reason that this isn't a higher rating is the scheduling for the cleaning. I used Yelp to schedule the cleaning. The crew came on the wrong day first, and then 2 hours late on the correct day. One recommendation to the cleaners would be to bring a step stool to use for cleaning. The cleaning crew that came to clean my apartment were rather short, which meant they had to balance on furniture as I didn't have a step stool for them to use. There were some high surfaces that they didn't clean. read more

I had friends coming to stay with me for the weekend and needed my home cleaned on relatively short notice. THE professionalism OF each team member was top notch. Two cleaners arrived right on time, I took them for a quick tour, and they were off. They demonstrated an attention to detail that you simply don't find from most cleaning companies. It took about 3.5 hours to thoroughly clean a 3Br/3Ba. I worked in my office most of that time and they were trustworthy and honest. I really couldn't have asked for a better experience. I'll be working with them again for sure in the future. read more

My wife and I love Marcela's Cleaning! The staff is typically very polite and hard working! They would always leave my apartment looking immaculate! They were always on time, worked fast, and were very trustworthy. Unfortunately I moved to Riverside and they don't service here ): I will miss this cleaning service. Haven't been able to find better cleaners than Marcela in Riverside. I highly recommend Marcela's! read more

I've been trying to cancel my appointment for tomorrow 3/25/23 at 12pm. I call the ph number and unable to leave a message. I've emailed the business email and got no response. Hopefully they are able to read this and acknowledge my cancellation. read more

I booked them for noon. Then I had to call the manager to see where they were around 12:15. I get a text from the cleaning crew said 12:40, I said ok. Then they didn't even arrive until 1:10pm. I had to cancel because I had another appt and couldn't be back in time. Extremely unprofessional read more

I'm a property manager and have hired a number of cleaning services over the years. Marcela's took care of one of the dirtiest move-outs I've seen and when they were done cleaning it was like a brand new apartment. They are our go-to cleaners from now on! read more

When my son was moving out of his apartment the lease provided for a deep move out cleaning. Actually the demands were ridiculous but the cleaners from Marcela's obviously knew the drill. They cleaned everything you would expect but also what you wouldn't expect. They asked me to pull out the fridge so they could clean the back and top of it as well as the area behind. I removed the windows from their sliding rails so they could vacuum and clean the tracks as well as both sides of the windows. Their price was exactly what they said it would be and I did not have to pay them until after they left and I got a bill from the company. I strongly recommend them. read more

Marcela’s Cleaning Services - Living room dining area - Home Cleaning Near Me

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The crew that cleaned our house did an EXCELLENT job! I was pleased and impressed. I'm going to have them come out every month. I highly recommend them! read more

I highly recommend this cleaning service. they did a great job on a deep clean i requested for my brothers house. They were right on time and did pretty good job for what they had been hired to do. I will definitely hire again. The quote and payment process was streamlined and easy. Thank you. read more

I used Marcela's Service for a move out. Teresa did a great job! She really took her time to make sure everything was clean, even the oven and refrigerator. She was on time and I would definitely use them again. read more

DO NOT BOOK THROUGH THEIR WEBSITE, THEY WILL NOT SHOW UP. Very disappointed. I got a confirmation message and everything, but sat around and no one came. When I spoke to them, they said that if you book through the website it doesn't show up on their schedule. I wish I would've booked with someone else read more

At the last minute we needed a deep clean done for the holidays. I put my request out to many Yelp clients and Marcela's service was responsive and reasonable. Miss Aida called and texted and Ms. Margarita showed up at 8am and didn't leave until the tough job was finished. Thank you for such an amazing job with a tough house. read more

Unfortunately, the cleaning crew left a huge bleach stain on my carpet. First, they tried to act like they didn't do it (but I'd never even had bleach in my apartment before, and the bleach stain was right where I previously had furniture). Then, they never ended up refunding or compensating me for the stain removal my landlord charged me. read more

Marcela’s Cleaning Services - Bleach stain left by cleaning crew - Home Cleaning Near Me

Super impressed with their cleaning services ! They answered all my questions right away and were able to come finish an apartment detail the following morning. My partner and I took longer to move than expected and we were really stressing about leaving the apartment clean enough. I would 100% book marcela and her team again. Very appreciative of all the hard work and quick replies! Worth every penny! read more

Great team - they were efficient and my house looked amazing afterwards! I booked them again on the same day for a return visit!

3 lovely ladies came on time for a move out cleaning. They were very professional and was very understanding that there were still things in the home that still needed to be moved. I would hire them again for another cleaning! read more

Awesome experience! The ladies were very friendly, thorough, and my house looked amazing when they were done !! So happy

Highly recommend! Not only did they respond to me almost immediately, they also booked an appointment very last minute. The ladies did a wonderful job and went above my expectations! I will definitely be a returning customer. Thank you Marcelas cleaning services! read more

3 months after moving in to a new rental, I finally decided that it was time to hire a professional cleaning company. I searched on Yelp, and found Marcela who gave me a reasonable quote and quick booking. Two girls game and deep cleaned my house, they were very thorough and very kind. When they were all finished the house looked and smelled amazing!! I am now planning to hire them on a monthly basis to help me keep my house clean and tidy. The peace of mind is priceless! read more

Requested a move out cleaning. They did not come prepared with a proper vacuum for carpets or cleaner for stainless steel for appliances. Upon review of their work, I found multiple missed areas and heard nothing but excuses for their mediocre work and oversight. Look elsewhere for move out cleaning services. They are probably fine for normal housekeeping but not for move out deep clean jobs. read more