I had an extremely disappointing experience at Hondeville and would not recommend this shop.
On Wednesday, April 29, I went in person to schedule service for Friday at 8am. Since the main person in the office would not be there on Friday, the price and service details were supposed to be set up ahead of time. I was quoted $799 for an oil change, coolant service, spark plugs, and serpentine belt for my Honda's A14 & 5 service. The quote was clearly discussed, and he repeated "just so we're on the same page" multiple times while confirming the price.
I was also told my information would be written down so everything would be ready for Friday. However, when I arrived Friday morning, nothing seemed prepared. They had to ask again for my name, phone number, email, and address, and they rewrote the invoice.
That morning, I asked to add a transmission service because the last time it was done was around 37k miles. The updated invoice was written for $991, and based on the conversation, I understood that the transmission service was included in that updated price.
When I returned around 2:10pm to pick up my car, the interaction became extremely uncomfortable. I was trying to get clarification on the price and services performed, but the employee working with me, who I understand is the owner's son, became aggressive, raised his voice, put his hands up repeatedly, and spoke to me in a disrespectful way. During the interaction, he was also on the phone with the shop owner, so the owner was aware of how the situation was being handled.
As a young woman, being yelled at and spoken to aggressively in that setting made me feel especially uncomfortable and intimidated. I asked him multiple times to stop being aggressive toward me, but the behavior continued.
I stepped away to call my mom because I felt uncomfortable, and he continued yelling from a distance asking if I was going to pay. My mom could hear him raising his voice over the phone. I eventually had my mom and stepdad come to the shop because I felt intimidated and just wanted help resolving the situation.
During the discussion, I was told the transmission service had not been done, even though I believed it had been added when the invoice changed to $991. Both the employee and the shop owner denied that I had asked to add the transmission service, even though that was the reason I believed the price had increased. There was also confusion about the original $799 quote, with the shop owner denying over the phone that a price had been given on Wednesday. I would not have agreed to leave my car for service without knowing the price first.
Throughout the entire situation, I stayed calm and was only trying to understand why the charges were different from what had been discussed. The employee attempted to explain the charges, but the explanation did not match the agreement from Wednesday or what I understood had been added Friday morning. Once they said the transmission service was not done, I told him I would pay the original price his father quoted me on Wednesday, but he did not want to honor that at first.
My mom also tried to calm the situation down, but he continued getting heated instead of helping resolve the issue professionally. This uncomfortable conversation went on for about 20 minutes before they finally agreed to honor the original quoted price.
The lack of organization, unclear communication, price confusion, and aggressive customer service made this one of the worst experiences I've had with a business.
I originally chose this shop because it had good reviews online and because I have had positive experiences with Pablo's Auto Body on the other side of the building. Unfortunately, my experience with Hondeville was completely different. Maybe other customers will have a better experience, but based on what happened to me, I will not return or recommend this shop. read more