Had a very poor experience purchasing a vehicle from this dealer the customer service skills and…read morecommunication is non existent. Upon coming into the dealer for a test drive the salesman didn't even introduce himself or greet me. To top everything off the salesman tried adding in various extras in the sales contract I did not ask for and got upset when I refused. Dealt with two salesman Bruce and Andy both of which were extremely hard to contact and very dismissive. WOULD NOT RECOMMEND.

From the owner: Concessionnaire Authorisé Cadillac Chevrolet Buick GMCread more

I find that it's a little difficult to rate dealerships simply because every person's experience is…read moreunique to them. If they get along well with the salesperson they encounter, then the experience will be pleasant. If they don't, well... For myself, I've been lucky in that the last 2 cars I bought at Mazda 2-20 were ones I walked in already knowing that I wanted. So it wasn't a matter of haggling over everything, just getting down to business. Of course, ANYONE going to purchase or lease a car should always be ready/ weary to go through the long process of answering all the questions of filling out the necessary paperwork and knowing what options are available to you (especially around insurance and warranties as those are always the ones that take the longest). Beyond that, the other important piece is regular maintenance. On that point, if you are going to the dealer for maintenance, what you really need to do is have a good/ honest relationship with your technical advisor. They are the ones who will help balance what the "required" service dates/ actions are needed against what you as a client need. At Mazda 2-20, my Technical Advisor (Guylain) has been with me for almost 10 years already and she has never steered me wrong. As with all things cars, my advice is to never be shy to ask. Make it clear what you want, need, and are prepared to do/ not do. You don't have to accept everything at face value. Question what you are told, ask for explanations, and don't be shy to speak out if there's something that you're uncomfortable with. And, also, always remember that there are escalation procedures that you can go through should things really not go well.

Drove all the way out to Pincourt to view a specific used Mazda. Called to confirm the specs since…read moreit was a long drive for me. Upon arrival the car had much lower specs than advertised (no premium package). They claimed it was because the car was newly listed and they had used a generic listing. Meanwhile every other dealer posts *no detailed info* when the car hasn't been processed yet. To me it seemed like an unethical practice just to get people into the showroom to try to upsell a newer model. Totally wasted my time and made me lose faith in this dealer.

Recently bought a car from Honda Vaudreuil and had a great experience. I dealt with Stewart and…read moreDavid for my purchase and both gave great service and were not pushy at all, it was actually the first experience I've ever had at a dealership where I didn't feel pressured. They took the time to listen to my wish list and find the car that was the right fit for me. Even though this isn't the closest dealership to me, I would make the drive to come out there in the future due to how positive of an experience I had dealing with them.

From the owner: When it comes to buying or leasing a brand new Honda or a Certified Used Honda, smart shoppers from…read moreGreater Montreal, especially those from the West Island, from Vaudreuil, Dorion, St. Lazare and Hudson are heading to exit # 36 on highway #40.

Got my car there a few years ago and the service was great. New ownership now. They called me in…read morefor a sales event and the salesperson they have greeting customers is an old school sales guy with dated, almost insulting sales tactics. They don't remember I was there 2 weeks ago and everything they said today is the polar opposite of today's story. I'll probably get a Nissan as my next car but definitely not from this dealership.

Very bad service a few times here, but the latest takes the cake. Go in for a transfer case leak…read more(drops on my driveway). After the first visit and $1500 (transfer case "re-seal"), I get a puddle on my driveway. Go back and forth, a BIGGER puddle. Last visit, "Bad news, we have to change your transfer case for $4000; it's part of the process". WTF?!? Call Nissan Canada, "Sorry, your car is no longer under warranty". After much arguing, director MacGregor says he'll refund me my money. A few calls and a week later, sorry can't refund after all. We'll try to change your transfer case as a "goodwill gesture". More than a week later with unanswered emails and phone messages: "still working on it". Go to another garage, they change three seals without removing the transfer case, fixed for $550, no more leaks. Other garage says one of the seals installed by Nissan was damaged during installation, hence the leak. Nissan technical service bulletin TF16-001C NTB17-003C of 16 February 2022 indicates that if a leak emanates from where the drive axle enters the transfer case (as was my case), DO NOT change the transfer case. Seems like fraud to me. Quebec Consumer Protection Office investigation underway. STAY AWAY IF YOUR VEHICLE IS OR ISN'T UNDER WARRANTY.

I used their service multiple times - they're professional, yet friendly and accommodating. The…read moreprices are fair.

I came in wanting a specific car, and I walked out with it. They made the entire process a dream…read moreand I couldn't complain one bit. Drove out from Laval to do it. They're opening a branch here in the future as well, so won't have to drive so far next time!

My Daugther & her Husband purchased in May 2019 at the Dealership in Ile Perrot. You go there and…read morefinance a vehicle, it breaks down after 6 weeks, you call for it to be taken care of. Well, guess what, they answer your first call and tell you, "Sorry, it was sold as is". You then call to speak to the Manager because you know by Law that it cannot be "Sold as is" and you are always told "Sorry, he is in a meeting". There is no after Purchase Service, rude/sarcastic Service Manager on site and to top it off whenever you call or email the Salesperson/Manager, they don't have the decency to return your calls/emails. Finally after continuously calling, emailing, calling & emailing, you get a call.... and the solution to the problem, THEY want you to pay 1/2 the repairs... REALLY!!! I thought being registered with AMVOQ you could only sell a vehicle that is up to norms.... I have bought from Automobile en Direct, but after this happening to a family member... I will never buy there again!!