I opened CDs and saving accounts for my grandchildren. It was a challenging process for me because…read moreI had various types of accounts to open and close. Neph helped me, He was patient and explained everything clearer to me. I laugh, at one point I questioned his math and insisted I was right. I was wrong. He was gracious and patiently explained it to me. He was everything a great bank employee needs to be. I am very thankful he works at South French Broad Self Help Credit Union, Thank you Neph.

My entire 10+ years banking with self help has been nothing but a hassle and not very helpful when…read moreit comes to anything. After being with them and given several opportunities to fix issues where I have had money taken out my account without consent forced to pay fees for things that I have not purchased , never received a refund once. and now after having my account closed from fraud I had to paid for it to be reopened and all of my account information was lost upon reopening the account after being told nothing would change. I will be closing my account after 12 years because self help cannot provide any help to it long standing customers or solutions.

They have some very helpful and dedicated advisors. The banking advisor they use as part of their…read moreteam is dedicated, thorough, professional and trustworthy. He gets things done. He is a valuable compliment to the advisors at this office and a pleasure to work with.

My experience with Mary Love, as my buyer's agent, was very enjoyable and successful. One year ago…read moreI wanted a second home in the Asheville area, and I had been looking, off and on, for 2 years. When I switched to Mary for my agent, I quickly found a home that met my needs and am happily living there today. Mary Love listened to what I wanted and targeted our search toward just those types of properties in my price range. We looked at several homes together, and when we found the one that was right, she and her team handled the negotiations, the arrangements for inspections, and the closing details very well. Since buying, she has provided me with referrals for service people, whenever I request it; as an example, I just saved 50% on my homeowner's insurance using her insurance agency recommendation. I would recommend Mary Love to others, especially those wanting a "green" home or real estate, and I would use her services as a real estate agent again.

Donnie Rongstad is the best purchasing agent that I have ever had the pleasure of working with…read more Donnie was on top of everything! He was very prompt as returning calls, addressing questions and concerns and fact finding for us. Donnie continually put us at ease during our house buying experience. Donnie never made us feel as though we were bothering him with our questions and often answered our concerns before we even voiced them! I highly recommend Donnie if buying a home!! E Wolff

My wife and I just completed a very difficult transaction - multiple sellers misrepresented the…read moreproperties they were selling by claiming there were no deed restrictions when in fact, there were. One home looked perfect, however, upon inspection, we discovered numerous problems with most major systems, including plumbing, electrical, HVAC and roofing, and multiple water incursions. All in all, over the span of nearly three months, and, through a total of four escrows, we were able to find and purchase the perfect home for us. James' attitude and professionalism were absolutely STELLAR. He not only went above and beyond, in every way possible, he did so with a calmness and compassion I have rarely seen. We have bought and sold quite a few properties through the years, and, I am a retired forensic appraiser - recognized by various courts - trial, appellate and supreme, as an expert in real estate. Despite the highly atypical level of difficulty, time, research and scheduling required to complete this transaction, James came through for us 100% of the time. We asked some unusual - and difficult questions and when James didn't know the answer, (which he usually did), he took the time to do the research and find the answers for us. James is not only very hard working, he is equally knowledgeable. We will DEFINITELY be using James again.

My wife and I were in the market for a home in Yancy County and were struggling with call backs…read morefrom Real Estate agents. We happened to be in Burnsville and walked into the RE/ MAX office and we were immediately greeted by a smiling Elizabeth. We sat down, gave her the details of what we were looking for and promptly found two possible homes in the area. We fell in love with the second home and moved forward with the purchase. Elizabeth was very accommodating to our schedule and paperwork was expedient and properly explained. The entire process from cradle to grave was a positive experience. We feel so lucky that we walked into RE/MAX and dealt with an experienced professional with excellent communication skills. We would highly recommend Elizabeth Jones for anyone looking for a home.

I can't' brag on Luda Cooper enough. After trying to sell my home for over three years, Luda Cooper…read moreworked her magic. I had all but given up on selling my home after going through a plethora of agents who were equally frustrated with my challenging property. Then my husband found Carolina Mountain Sales via Jessica at Ideal Agent. Luda Cooper was assigned to our home from Carolina Mountain Sales. Luda went above and beyond her call of duty. From the beginning of the process all the way to the last detail, Luda made the process and absolute joy. The home was the eleventh home I've sold, and after a grueling three years, Luda turned a nightmare into a pleasant experience. Her attention to the details were key in making the selling experience a smooth process. Luda understands the process from the aesthetic, the psychological, and the financial angle of selling. Her calm demeanor and pleasant presentation are infectious. If anyone is looking for a dedicated and experienced agent, I strongly urge you to contact Luda Cooper at Carolina Mountain Sales today. I'm so happy we found her.

A person doesn't know what they don't know. CMS was the seller's agent in a property I recently…read morepurchased. I used the listing's photos in my own rental ad and was rightfully contacted by CMS to tell me this was against the law. It's HOW the seller's agent and then broker approached me that is the problem. Bullying, accusatorily haranguing and threatening are never goodwill courses of action. Their incessant, aggressive interruptions were so pervasive that I could never get out a full apology, offer financial compensation or request to be contacted if the ad should show up on an outlier site as the listing had gone viral. Going to their office to discuss the first episode of ill-treatment, I received more of the same: defensive, interrupting, even called unethical. When I asked the broker's name, I was kicked out of the office; she grabbed their business card signage to prevent my knowing it and threatened to call the police. A disturbing show of in-kind organizational personality and behavior. Everyone appears friendly when money is to be made. Inauthenticity and character flaws are discovered when there is no money on the table and a sincere (attempt at an) apology is rendered valueless.

We wholeheartedly recommend Darrell Hess as your top choice for navigating the Asheville, NC real…read moreestate market. With a deep understanding of construction and lot intricacies in mountainous terrains, Darrell is an invaluable asset for anyone seeking properties in this unique landscape. Darrell excels in educating clients new to Asheville, ensuring they make informed decisions. His attention to detail is exceptional, guaranteeing that every aspect of a new home aligns with your vision and needs. His communication skills are exemplary, keeping you informed at every step. He even records walkthroughs of homes if you're out of town and there is a hot property on the market. His negotiation prowess ensured that we got the best deal possible. What truly sets Darrell apart is his unwavering commitment to finding you the perfect property. He invests time in understanding your preferences and works tirelessly to match you with your dream home. With Darrell Hess, you're not just working with an agent; you're partnering with a dedicated professional who prioritizes your satisfaction above all else. He is a great guy and our closing went without a hitch.

My husband and I were looking to sell and buy our home in the AVL area. After finding out we were…read morepregnant with our first child, this expedited our timeline and we needed a reliable realtor we could trust. We soon realized we made the right decision partnering with Darrell; from our first consultation, it was clear he was attention-oriented and detailed in his process. Darrell's advice was comprehensive with no stone left unturned, and we were able to get our house staged and sold within 1.5 months. We then decided to continue our partnership into the buying process, and Darrell continued to go above and beyond through his dedication to closing the deal on our dream home, and by proactively providing us with all the information we needed to make an informed buying decision and finalize the transaction as smoothly as possible. We are so happy to have moved into our new home within 4 months which leaves us with plenty of time to prepare for our new family. With that, I highly recommend Darrell for your real estate endeavors.