very unprofessional. Worked with them for over a month and never get a correct loan estimate…read more Towards the end of the conversation the sales manager became very aggressive and rude. Please avoid this lender at all cost. Don't waste your time

We have to say getting a mortgage and buying a home was not an easy task. Were it not for Lora Lamb…read moreat MIG. We would have given up. She provided beyond exceptional service to my husband and I as our loan officer with multiple potential closings that fell thru. She came to the table with different options of financing to meet our need. She was kind, encouraging, patient, supportive and remained in continuous contact. She shared in our frustrations and helped us have faith. We are beyond happy with our mortgage and the home we finally purchased and grateful that she stuck it out with us every step of they way. If you are looking for a mortgage MIG and Lora Lamb is who you want on your side. Sincerely, Patrick and Lucinda Marthers

As a first time home buyer, I've had a wonderful experience working with Brian and his team, Norma…read moreand Chai. Brian and his team made the home buying process very easy. Everybody worked hard to make the process smooth. He also provided mortgage knowledge via his email marketing tools all the way through the closing. I really enjoyed playing the mortgage 101 games that he sent out. Finally, after the long wait, we were able to get our escrow closed exactly on time. Without his help, we couldn't make it happen. Brian is great, efficient and very professional team in every aspect. All questions were answered thoroughly and in a timely manner. Great service from beginning to the end. Thanks, Brian, Norma and Chai. ^_^

We're return clients for Brian and the Kimball Group. In our first home, Brian's personal touch…read morewith the seller got us the home, we have no doubt, in a *very* competitive market. When we needed to move again into what will (God willing!) be our forever home, Brian's team got us into our dream home in a time frame that surprised the realtors. The entire team is extremely responsive and willing to go over *everything* to ensure you understand and are comfortable with the decisions you're making. I not only would recommend The Kimball Group, I've done so with family already, and have no reservations about doing so again in the future. They're honest, on your side, go above and beyond for their clients, and though I hope to never move again, were we to do so I know exactly who I will call.

Dan was fantastic to work with. We were out of state and buying a property in Knoxville. Dan and…read morehis team made it painless. We closed on time without any complications. He and his whole team were a pleasure to work with.

This is a review of Dan Hall at Elite Service Mortgage…read more I never thought that I would have an experience with a mortgage broker that I would classify as "great", but Dan proved that it greatness is possible. In the past, my experiences with mortgage brokers have been stressful and a necessary evil. We purchased a house in Nashville, and our realtor recommended Dan Hall. We are so glad that she did. Dan spent a lot of time understanding our needs, making his recommendations, and answering every single question we had in a language that we understood. And we had a lot of questions. With just that, he's already the best mortgage broker I've used. But what really set Dan apart was that he made the process go smoothly. He told us what he needed from us in advance, what things were time critical and what things could wait. He held our hand. He took time for us, and he sincerely wanted us to be satisfied with his response ensuring that we had all the information we needed. It sounds trivial, but every mortgage I had gotten prior to Dan was stress inducing and the broker made us feel like they were doing us a favor. But Dan truly appreciated our business. And the cherry on top was that Dan found us a better mortgage rate than any of our "due diligence" calls to other lenders. Dan is the best.

We visited Keystone on the recommendation's of a few of my husbands co workers. We met with Kim?( I…read morethink that is the correct name) Right away I could tell she was not familiar with several key factors of mortgage lending, such as: debt to income ratio, FHA terms and student loan figurations, but we decided to give her chance anyway. We provided all of our documents and allowed her to pull our credit. Not even 24 hours later we got a call saying that we could not qualify for ANY type of mortgage as we had a late payment 2 years ago. She quickly gave us the brush off and we were devastated. However, a quick 10 minute internet search proved she was wrong and very misinformed. Thankfully, we went with another mortgage broker and qualified for not only a FHA loan but also a Conventional Mortgage from many other banks as well as credit unions with little to no effort, aside from the normal documents that are always requested. We closed on our new home last week with an exceptionally low interest rate and excellent loan terms. If you are a 1 st time homebuyer or think you may have any issues, no matter how minor, with getting approval, I would highly recommend using someone else! Very disappointed with Key Stone and we would never, under any circumstances, recommend them to anyone else.

From the owner: Keystone Mortgage Group LLC can help you achieve your goals. To set up the right Knoxville, TN…read moremortgage plan for you, get in touch with us -- we're happy to help.

​I just met a major problem, but not from ORNL. Two women working at ORNL quickly worked with me to…read morestop some potential fraud I saw coming. I needed to immediately close 4 accounts ("Group A"-Savings & Checking, & "Group B"-Savings & Checking). If I didn't, the fraudsters would still have access to those accounts. First, one ORNL employee spoke with me by phone, combined the two "Group A" accounts and quickly cut a cashier's check for me to save all of that money. Then she was able to close those accounts. The other employee removed the money still in the "Group B" accounts and closed those accounts. With the four accounts closed and all money saved, we could calmly walk through setting up whatever new accounts I chose. Their performance in my view and with my background was excellent. (My only real issue after 20+ years with ORNL has been with the online banking I'm constantly using. Sometimes the technical updating can be frustrating).

Save yourself a lot of time and frustration and take your business elsewhere. Your debit and credit…read morecards will be deactivated and transactions declined without reason or recourse. You will grow weary of endless call loops where you never receive an answer or help with the most basic requests. So many have experienced these issues and left this institution. I have ZERO confidence in their ability to handle my personal finances.

I love working with monica. She's a go-getter and dependable. She works hard and is always eager to…read morehelp. Her good work got me the best deal. She's available even at the last minute and willing to do all the extra leg work. She's fair and professional.

My wife and I recently moved from California to Tennessee. We were told about Monica from our…read moreneighbor in California. (Our neighbor is a friend of Monica's family.) Monica did an excellent and exemplary job of helping us locate and purchase a home here in the Maryville area. As soon as we established contact with Monica months prior to our move, she made maximum effort to be of service to us in our Tennessee house hunt. She got to know us, treated us as her friends, and made sure that she knew what we wanted in a home. She conveyed much helpful information to us regarding home listings. When Lynne and I came out to TN to look at some homes Monica found, Monica made herself available to us for home showings. The main reason we have an enjoyable home here in TN, is because Monica did a most excellent job of being our "eyes and ears" in our home search. Once we selected a home, Monica gave us good guidance regarding purchase, and put us in contact with all the right people for purchase-related and moving-related questions. Monica continued to help us as we made our way to TN, and after we moved in. In our estimation, Monica truly knows the value of excellent customer service. We recommend her to anyone buying or selling a home within the eastern TN area. Thanks Monica!

I used FCLS for my first time purchasing a home in 2020 and was amazed at the work they did. Highly…read morerecommend! Will use them again for future purchases and re-finances!

First Choice Lending my lender let me know all the timelines…read moreupfront and what communication to watch for throughout the process. The quality of services by the team was excellent, my mortgage package was superb. I highly recommend First Choice Lending for all your mortgage needs.