The good stuff: Their vets are very skilled and they have empathy and compassion. Also, once you…read moreare established if your pet has an issue they get them in pretty quickly. The bad: This place charges A LOT! I have had the impression more than once that finding every opportunity to add charges during an exam is included in their staff training. Also, there is little/no transparency with charges ahead of time. I am putting it out there so people can be aware. We boarded our dogs and paid a lot extra for their "luxury run". It was supposed to have a tv that played soothing videos and be equipped with cameras that we could log into and check on them at our convenience. We were not allowed to see this in person because of "safety protocol" and the morning we checked them in we were informed that the cameras were down. We had no way of knowing if we got anything that we were charged extra for, and we were charged a lot extra. They were unapologetic about this and did not offer to reduce the bill for the services that were not provided. Over $200 for 24 hours and I have no idea if we got anything we payed extra for. Pros: skilled vets and usually can get an appointment quickly Cons: they squeeze you for every dime and you must take it on faith that you are getting what you paid for.

Love the staff there! Dr Stout has been great for my animals!! When we lost our best dog she was…read morecompassionate and sent a personalized card. She was great with my cat as well!

Whitney Veterinary Hospital is truly exceptional. We have trusted them with our dogs for many…read moreyears, and they have consistently provided the highest level of care, not just for our pets, but for us as well. We have, unfortunately, had to say goodbye to two beloved dogs there, and those moments are some of the hardest a pet owner can face. The compassion, patience, and kindness shown by their entire team during those times were beyond anything we could have hoped for. They treated our pets with dignity and love, and they supported us with such genuine empathy. Saying goodbye is unbearable, but Whitney Veterinary Hospital created a space filled with comfort and understanding. They gave us all the time we needed and thoughtfully provided everything to help make those final moments as peaceful as possible. We are endlessly grateful for their care and would recommend them to anyone looking for a veterinary team that truly goes above and beyond.

I have been a pet owner for many year and have been to many veterinaries in the past. This animal…read morehospital is hands down the best. Our initial appointment went so smoothly from the check in process to the appointment itself. You can really feel that all the staff cares deeply about each pet. When I called about an issue my cat was having I was able to be seen same day. Dr. Frazier was incredibly patient and kind during the entire appointment. She followed up multiple times after the appointment to make sure everything went well and my kitty was feeling better. I also appreciate them going over pricing prior to specific treatments. Huge thank you to the whole team from me and my Luna Bun

My family was new to the area and hadn't found a veterinarian yet for our four pets. Our Golden…read morestopped eating and Mt Hawley got us right in. Unfortunately, he had cancer throughout his body and couldn't be saved. It was a horrible day, but I can't say enough about the kind, compassionate treatment of Dr. Dawson and her staff. They keep us informed on all the tests and gave us all the options. It was very late in the day and past closing time, but they allowed three of my kids and my wife to say goodbye to Dallas on FaceTime. Everyone in the clinic was so kind. They will be our new vet, hands down. I can't thank them enough. You can tell everyone there loves animals...and understands we love our pets. Thank you Mt Hawley!

While my wait was lengthy and considering my dog was having an allergic reaction I felt a bit…read moreignored however my dog was given 100 mg of Benadryl by me prior to arriving. She had hives bad and was throwing up hence the reason we were there. The vet was kind but had little to offer other than reassurance that she would be okay and possibly a steroid which honestly at the point they finally got her she was ok from the Benadryl I gave. They were understanding and not judging me for still taking her in. She is my baby and I was very worried with the amount of hives on her face and neck. Just not impressed with the "emergency part" as we ended up wait hours to be seen.

This place is fantastic! The staff are all very supportive of the animals that come in and our…read moredoctor was very knowledgeable and patient with my dog who is very mellow in general but did not like shots or getting his ears checked. Also, if you have an anxious pet or even if you don't, definitely take advantage of the "happy pet visits." It's free and it helps your pet enjoy vet visits. I'm doing these visits with my dog whenever I am able so he connects this place with treats and positive vibes instead of a place he only comes to for shots or because he is sick. My cats don't really care, they just don't like the crates I have to transport them in and no amount of treats will change their opinions about that.

I feel like ALL the vets, techs, and receptionists are beyond friendly and helpful, compassionate…read moreand kind. Im impressed with the way they treat my dogs and myself. I feel like they are an extention of my family, especially when you have aging fur babies with alot of issues and emergencies you tend to see these folks quite often! Yes bills are expensive but they are even higher in other locations but the girls at reception encouraged me to open a Care Card which has made it possible to make payments without interest , I had never heard of this before and am so grateful for that tip. I highly, highly recommend Brown Animal hospital! My dogs walk in nervous but because of the way they are treated and talked to by the entire staff they are waging their tails and happy before we even get seen by the doctors!

We were referred here by a friend in order to get another opinion regarding our dog's condition. Dr…read moreBrown was very compassionate and genuine .He took the time to thoroughly examine our dog and put our mind at ease with her condition. Him and his staff are amazing.

My precious cat had cancer and her tumor had ruptured. She was not getting better. Family vet…read morecould not get her in and gave me referral of Tender Care. They got us in and were very compassionate. Nita rested in my arms and calmly passed away. I would recommend Tender Care for veterinary services.

Went there for several years and constantly was told my dogs skin issue were due to his diet and no…read morediagnostics were ever done on him. When we pushed on his, Dr. Larson just tried to get us to change our dog to an expensive food. The new vet had him diagnosed on the first visit with 2 separate issues, none of which had anything to do with his diet. It took less than 30 days for this vet to fix his issue when Tender Care just turned a blind eye. Constantly had to go to office visits to have them diagnose the same chronic ear issue that was documented, but they wouldn't give us the meds. The long term meds we needed for this took getting the office manager involved to finally get it done. Now, They state I bounced a check back in Nov. 2025 but will not provide me with proof of this and is expecting payment. I have been trying to get a call back since Jan 2026 when I was notified of the issue. Bad office management, Dr. Larson dismisses patients concerns, prescriptions are impossible to get filled in a timely manner. I've called 3 times and no call backs as of yet. Want to take a bet if I get another invoice this month with no explanation? Isn't that a BBB issue for bad billing practices? Or are we in the business of making money and not taking care of the animals. If that is the case, then maybe you should not be in this field. Because I went to you to take care of my animal and I trusted you and he suffered for years due to laziness and the vet constantly dismissing our concerns.

All of my experiences with Prospect so far have been incredible! Everyone there is so sweet,…read morecaring, and gentle with my animals. I feel good about leaving my kitties with them because I know they are in good hands. I recently brought in my new kitten who was lethargic and sluggish due to worms and after being treated he is so much more lively and playful, he finally has light in his eyes!! He is like a totally different kitten now! Thank you so much to the team at Prospect Animal Clinic for helping my little guy feel better

They have been the best vet for 20 years they have spaded neutered and give all my German Shepards…read moreA+ care Highly recommend!

We have been taking our animals here for over 20 years. Super, dedicated staff. Easy to access…read more Always a positive experience for us and our dogs. Highly recommended.

We've taken our dogs here for years. They have the best care. The staff is friendly and very…read morecaring.

Always very kind to my nervous Shegle. The facility is clean…read moreThe staff is friendly and helpful.

This place killed my friends' puppy. it happened this past summer. the pup was brought in for the…read moresecond of his puppy vaccinations, and the vet (Dr Deadmond) gave the shot in the wrong part of the pup's body, and at too strong a dose. They then tried to hustle my friend and her sick pup out of the office. I witnessed this. They have washed their hands of this whole situation. They even charged my friend for this, saying my friend would get a refund through an insurance review.

I wouldn't go to Dr Kati. She is abrupt, cold and a know it all. Dr Taylor was the absolute best…read morebut unfortunately, he's gone. Dr. Malcom is ok.

I took my cats to Dr. Taylor for about 10 yrs, Very satisfactory…read more The last time i went in was informed he had left. I got Dr. Malcolm and was not impressed. I took my adopted shelter cat in due to a respiratory infection. Dr. Malcolm said he could give him a shot that would eliminate all resp.problems- $ 187.00 at check-out! A shock, for sure. Well it didn't work and when i called back, he gave kitty a 45.00 bottle of Clavomox which took care of it! And he charged me again...I don't feel Dr. Taylor would have done that. I will not go back to Dr. Malcolm. That's a shame because they are close to my home. Btw, I live in Illinois, NOT San Francisco, CA. Thank You