Our HEARTBREAKING experience at The Terrace of St. Cloud LTC. In a matter of a weekend, my father…read morewent from upright and alert to near lifeless, and they didn't even notice. The terrace claimed my father was simply sleeping and medicated, claimed his vitals were normal, they claimed it was a coincidence of timing, they claimed his sleepiness (actually comatose state) was due to meds that were never given. I had to demand his vitals be taken, by threat of calling 911 myself. It revealed a horrible fact. They allowed my father to lie in bed UNMEDICATED AND UNTREATED, even UNDIAGNOSED, with severe Sepsis, Pneumonia, UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the necessary "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. Instead, they did their best to hide it. The staff that was hired to protect and care for him did not at this critical time. Something as simple as a urine analysis could have revealed so much. NOT EVEN A PAIN KILLER, NO COMPASSION. They chose to ignore the fact that he was dying right before them, watched and did nothing as if his life were worth nothing. His pain was worth nothing. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied or made the wrong assumptions without fact-checking. Jeffrey, my father's RN, assured us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was not true; it was not even documented in his medical chart. He also encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. I do not want to attribute bad motives to this one specific nurse. The staff is clearly overworked and understaffed. But the consequences reflect on the patients. But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. This facility REDACTED DOCUMENTS that prevented my father from being transferred to another facility, IGNORED SEVERAL FILED GRIEVANCES, perhaps even erased them. The apathy is tangible with nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nursing. Caregiver burn-out has clouded the judgement of some of these persons in my opinion. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power. May this testimony serve if nothing else, as a way to prevent this from happening to others, if only one person benefits it was worth sharing our story.

Great staff on UNIT one . They are on the ball with lights and making there pt looking good.read more

This place is beautiful! It's an Assisted living facility who offers employment recruiting, teaches…read moreindependent living skills, provides medical, dental and psychiatric services and has a beautifully organized and decorated facility. The staff is very caring and protective of their residents and take care of them as if they were their family. Great place!!

From the owner: Bishop Grady Villas supports persons with disabilities to use their God-given gifts to achieve…read moregreater independence, physical and emotional well-being, and spiritual growth. We empower these individuals from throughout Central Florida to reach their full potential through Christ-centered, personalized and wholistic residential, vocational and employment services, and community support. Bishop Grady Villas is licensed by the State of Florida as an Assisted Living Facility, License # AL10398, Certificate # 40733, Effective 12/26/2013. Bishop Grady Villas is a 501(c)3 organization.

My sister lived at Palamar House for five months and it was the best facility she's ever lived in…read more The staff is very caring and treat the residents as if they were their own family members. The environment is like a home where everyone eats together. There is also a beautiful garden in the back that is locked for the protection of the residents, and allows for them to stroll casually or sit under the trees. I highly recommend Palamar House for your loved one. We felt at ease knowing my sister was being provided for in a kind, professional, and compassionate way.

From the owner: Palamar House is a "NEW" upscale Retirement Home located in…read more St. Cloud, Florida, where senior living is celebrated in ultimate style. We offer Independent & Assisted Living, as well as Respite Care, Recovery Care, and Vacation Care packages for persons with disabilities that are visiting Central Florida. AMENITIES * Enjoy delicious meals in our gracious comfortable dining room. * 24- hr trained medical personal assistants. * Medication management and help with activities of daily living.

Major disappointment in this place, my twin brother has been there for two months, they never get…read morehim out of bed unless we complain. Very little rehab, only once this week that I know of. Been asking to see or talk with his doctor, Dr. Mossoud, he has not seen my brother this week and has not called me as promised to discuss his condition as promised. I was told he was here the other day when I was here, but he never came to his room. What a waste of money, which is allot, to pay for such poor care. A very unhappy and disappointed brother. Gary Ries

Avante is a Skilled Nursing Facilty, Nursing Home and Rehabilitation center that needs…read moreRehabilitation. Although some of the staff was nice, nice isn't enough when it comes to health care and this care was for my 87 year old dad who I wanted to honor and sending him to this place was like he was taken hostage. It's the actions and actual care and follow through of what you say you're going to do that counts. His one CNA was super nice but she was overextended with patients. No way can one human being tend to so many needy and end of life patients and be there for them and it's just her. There was one particular staff member who threatened me. Maybe one wing of the facility got better care than the other but I'm sorry , on east wing three grown men in one small crammed room with a toilet and a sink and a shared closet is unacceptable especially in end of life care. Not even with adequate room for a family visitor or friends. I was even told oh you can get a better room, never happened. I do not believe nor am convinced that the vibe there was let me love on your loved one more than it was let me get as much money from insurance, Medicare and Medicaid. People pretended my dads care was for his safety and ironically when it was time for his release the situations they said were fall risks , that they cautioned me on not to do were the exact things they didn't help me and forced me to have to take care of such as getting him transportation home and help to my car because I had to wheel him out. This place was a no, nope no go. Do not send your loved one here. Honestly I would not even bring my pet here. So so so sad and the poor people stuck there my heart goes out to them. Sad is an understatement.

A few staff members were very good. But most of the time they never answered the call light. I…read moreonly called when I needed pain medication and most of the time it took almost 2 hours before I got it. Most of the patients were not alert so they took their time. But I was alert and fully aware of what was going on. I would not recommend this place. And the food was so bland.

Horrible place so inhumane treating people like animals, so sad there are no qualities of health…read moreservices, they don't care about your loved ones do not recommend this place this is how they left him , his skin is raw ,he stinks, sores , sores all over his body , please search well , go talk to the people that will care for him, do your research!@ People our old loved once need lots of love not this!!

They cared for my grandfather like family. When he passed they came to his funeral. They still…read morecheck up on our family. Great prices! Great service! 10/10!!! #purpleheart

From the owner: Companion Homemaker Services, Transportation Assistance, Light Housekeeping, Check in Services,…read moreHospice, Bed Bound, Hospital & Health Care Facility Sitter, Home Health Services, Meal Prep, Medication Reminder, Over Night Care, Toliting and much more.