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The Terrace Of St Cloud

The Terrace Of St Cloud

2.0(8 reviews)
2.2 mi

After a family member's extremely brief stay at this facility, I believe serious changes are…read moreneeded. Based on what our family experienced, it is apparent that the patient's are not receiving the level of care they deserve. We were deeply concerned that symptoms we believed required immediate emergency attention were dismissed as a panic attack by the head nursing staff. It took significant force on our part, to include coming to the center, to have action taken. It was later determined that my family member was experiencing a heart attack, severe sepsis, pneumonia, and significant organ decline. We cannot help but wonder whether a faster response could have made a difference. Our experience left us angered, devastated, and with little confidence in the judgment and urgency of the nursing leadership involved in my family member's care. No family should have to question whether their loved one's symptoms are being taken seriously. I sincerely hope this facility carefully reviews its emergency response procedures and patient care practices so that other families do not endure what ours has experienced. May God have mercy on those entrusted with caring for the sick and vulnerable.

Terrible place. The nurses and aides have so many patients to begin with but they still have to do…read morethings that's not in their job description. For example, a patient vomited on the floor. The cleaning people said the nurse has to clean/remove it first- then they will clean and disinfect the rest. No secretaries at the nurses station desk, so the nurses have to answer the phones, take messages etc.. All those things takes time away from actual patient care. It's a shame.

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The Terrace Of St Cloud
The Terrace Of St Cloud
The Terrace Of St Cloud

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Homestead Retirement - assistedliving - Updated October 2026

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