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    The Terrace Of St Cloud

    The Terrace Of St Cloud

    2.0(8 reviews)
    2.2 mi

    After a family member's extremely brief stay at this facility, I believe serious changes are…read moreneeded. Based on what our family experienced, it is apparent that the patient's are not receiving the level of care they deserve. We were deeply concerned that symptoms we believed required immediate emergency attention were dismissed as a panic attack by the head nursing staff. It took significant force on our part, to include coming to the center, to have action taken. It was later determined that my family member was experiencing a heart attack, severe sepsis, pneumonia, and significant organ decline. We cannot help but wonder whether a faster response could have made a difference. Our experience left us angered, devastated, and with little confidence in the judgment and urgency of the nursing leadership involved in my family member's care. No family should have to question whether their loved one's symptoms are being taken seriously. I sincerely hope this facility carefully reviews its emergency response procedures and patient care practices so that other families do not endure what ours has experienced. May God have mercy on those entrusted with caring for the sick and vulnerable.

    Terrible place. The nurses and aides have so many patients to begin with but they still have to do…read morethings that's not in their job description. For example, a patient vomited on the floor. The cleaning people said the nurse has to clean/remove it first- then they will clean and disinfect the rest. No secretaries at the nurses station desk, so the nurses have to answer the phones, take messages etc.. All those things takes time away from actual patient care. It's a shame.

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    The Terrace Of St Cloud
    The Terrace Of St Cloud
    The Terrace Of St Cloud

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    Avante At St Cloud

    Avante At St Cloud

    1.0(4 reviews)
    1.1 mi

    Major disappointment in this place, my twin brother has been there for two months, they never get…read morehim out of bed unless we complain. Very little rehab, only once this week that I know of. Been asking to see or talk with his doctor, Dr. Mossoud, he has not seen my brother this week and has not called me as promised to discuss his condition as promised. I was told he was here the other day when I was here, but he never came to his room. What a waste of money, which is allot, to pay for such poor care. A very unhappy and disappointed brother. Gary Ries

    Avante is a Skilled Nursing Facilty, Nursing Home and Rehabilitation center that needs…read moreRehabilitation. Although some of the staff was nice, nice isn't enough when it comes to health care and this care was for my 87 year old dad who I wanted to honor and sending him to this place was like he was taken hostage. It's the actions and actual care and follow through of what you say you're going to do that counts. His one CNA was super nice but she was overextended with patients. No way can one human being tend to so many needy and end of life patients and be there for them and it's just her. There was one particular staff member who threatened me. Maybe one wing of the facility got better care than the other but I'm sorry , on east wing three grown men in one small crammed room with a toilet and a sink and a shared closet is unacceptable especially in end of life care. Not even with adequate room for a family visitor or friends. I was even told oh you can get a better room, never happened. I do not believe nor am convinced that the vibe there was let me love on your loved one more than it was let me get as much money from insurance, Medicare and Medicaid. People pretended my dads care was for his safety and ironically when it was time for his release the situations they said were fall risks , that they cautioned me on not to do were the exact things they didn't help me and forced me to have to take care of such as getting him transportation home and help to my car because I had to wheel him out. This place was a no, nope no go. Do not send your loved one here. Honestly I would not even bring my pet here. So so so sad and the poor people stuck there my heart goes out to them. Sad is an understatement.

    Homestead Retirement - assistedliving - Updated August 2026

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