Our HEARTBREAKING experience at The Terrace of St. Cloud LTC. In a matter of a weekend, my father…read morewent from upright and alert to near lifeless, and they didn't even notice. The terrace claimed my father was simply sleeping and medicated, claimed his vitals were normal, they claimed it was a coincidence of timing, they claimed his sleepiness (actually comatose state) was due to meds that were never given. I had to demand his vitals be taken, by threat of calling 911 myself. It revealed a horrible fact. They allowed my father to lie in bed UNMEDICATED AND UNTREATED, even UNDIAGNOSED, with severe Sepsis, Pneumonia, UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the necessary "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. Instead, they did their best to hide it. The staff that was hired to protect and care for him did not at this critical time. Something as simple as a urine analysis could have revealed so much. NOT EVEN A PAIN KILLER, NO COMPASSION. They chose to ignore the fact that he was dying right before them, watched and did nothing as if his life were worth nothing. His pain was worth nothing. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied or made the wrong assumptions without fact-checking. Jeffrey, my father's RN, assured us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was not true; it was not even documented in his medical chart. He also encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. I do not want to attribute bad motives to this one specific nurse. The staff is clearly overworked and understaffed. But the consequences reflect on the patients. But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. This facility REDACTED DOCUMENTS that prevented my father from being transferred to another facility, IGNORED SEVERAL FILED GRIEVANCES, perhaps even erased them. The apathy is tangible with nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nursing. Caregiver burn-out has clouded the judgement of some of these persons in my opinion. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power. May this testimony serve if nothing else, as a way to prevent this from happening to others, if only one person benefits it was worth sharing our story.

Great staff on UNIT one . They are on the ball with lights and making there pt looking good.read more

Major disappointment in this place, my twin brother has been there for two months, they never get…read morehim out of bed unless we complain. Very little rehab, only once this week that I know of. Been asking to see or talk with his doctor, Dr. Mossoud, he has not seen my brother this week and has not called me as promised to discuss his condition as promised. I was told he was here the other day when I was here, but he never came to his room. What a waste of money, which is allot, to pay for such poor care. A very unhappy and disappointed brother. Gary Ries

Avante is a Skilled Nursing Facilty, Nursing Home and Rehabilitation center that needs…read moreRehabilitation. Although some of the staff was nice, nice isn't enough when it comes to health care and this care was for my 87 year old dad who I wanted to honor and sending him to this place was like he was taken hostage. It's the actions and actual care and follow through of what you say you're going to do that counts. His one CNA was super nice but she was overextended with patients. No way can one human being tend to so many needy and end of life patients and be there for them and it's just her. There was one particular staff member who threatened me. Maybe one wing of the facility got better care than the other but I'm sorry , on east wing three grown men in one small crammed room with a toilet and a sink and a shared closet is unacceptable especially in end of life care. Not even with adequate room for a family visitor or friends. I was even told oh you can get a better room, never happened. I do not believe nor am convinced that the vibe there was let me love on your loved one more than it was let me get as much money from insurance, Medicare and Medicaid. People pretended my dads care was for his safety and ironically when it was time for his release the situations they said were fall risks , that they cautioned me on not to do were the exact things they didn't help me and forced me to have to take care of such as getting him transportation home and help to my car because I had to wheel him out. This place was a no, nope no go. Do not send your loved one here. Honestly I would not even bring my pet here. So so so sad and the poor people stuck there my heart goes out to them. Sad is an understatement.

Luz and Emily at check-in were friendly, welcoming, and made the process quick and easy. They…read moretreated my 80-year-old dad with care and respect, speaking directly to him while also acknowledging and including me as his daughter and health advocate. The waiting area was very clean, and the wall outlets with dual USB ports were a thoughtful convenience. His appointment was scheduled for 10:15, check-in was smooth, and he was called back for his ultrasound by 10:40. Overall, this was a great visit. Thank you, Orlando Health St. Cloud Hospital.

What started as a good experience quickly went south! My father was brought in via ambulance. The…read moreER experience was good. Knowledgeable and compassionate staff. He was admitted to the West Wing that night. The first 2 days were again a good experience. After he was diagnosed with terminal cancer, there was an IMMEDIATE decline in his care! It was like the mentality became, "he's terminal. Why bother?" It was disgusting!!! He told the nurses/aides on numerous occasions that his back hurt and he needs moved or turned. They did nothing! He developed bedsores. The nurse leader, Stephanie Aquino, was cold and dismissive of our concerns when we complained. She refused to tell us the level of bedsores he had. He spent 7 days/nights in that place, 5 in pain and very uncomfortable. They could not have cared less. This place should be investigated and people should be fired for the horrible care provided to terminal patients.

This clinic is above and beyond any other in Florida, and trust me I've done my research. Not only…read moreare the staff and providers incredible but the treatment each patient get's is top notch. The small details like providing music and comfort items also really makes this place stand out above the rest. The setting is tranquil and almost like a Medi-spa. Fantastic experience! Thank you Revitalizing Infusion Therapies for getting me back where I needed to be. Next time I will be adding a Vitamin Infusion! .

Vey nice service place is beautiful. Staff is super friendly and do everything to make you…read morecomfortable

This review is regarding nurse practitioner Alexandra Rigaud…read moreUnfortunately she was the nurse that helped me, she had such an attitude very calm very passive agree but the gestures she did and the way she answered my questions were ironic, she wasn't friendly and empathetic at all. She didn't even send the prescription to the pharmacy I had to return twice (Uber it since I was on vacations in Orlando). To summarize, this nurse has not social skills to work with patients and its not efficient in her job. Try to avoid her and try someone else, that's my recommendation for this passive aggressive nurse.

Staff were very professional. With an appointment, we still had to wait almost an hour before the…read morenurse called us. To see the doctor, took about 15 minutes. Not too bad. The nurse practitioner that saw my sister was knowledgeable. Referred us to ED for CT scan. Do, of to ED we go.

Not impressed. Receptionists are very unfriendly and when you call the "office" you cannot reach…read morean actual person. I don't mind making an appointment over the phone or online but I had a question for the office and had to drive there.

Pros Staff is very professional…read more Cons This business does not know how to work with military insurance. Billing department was not helpful and could care less. Get ready for a huge bill!

Promise Home Care is a great company. We have had nothing but great experiences with all of their…read morecaregivers. I am very happy with their service and would highly recommend them! Quick, efficient, and dependable. You can rely on them to work swiftly to meet your needs and find someone for your home that you are happy with.

great company to work with. David is a master at coordinating care and matching clients with…read morecaregivers. we have had Karen , Joyce, Nicole and Millie since 2017, and they are fantastic. as needs have changed, we have moved to full-time care and we have gotten to know new caregivers as well. if you need care for a loved one, I recommend Promise.