Great staff on UNIT one . They are on the ball with lights and making there pt looking good.read more

After a family member's extremely brief stay at this facility, I believe serious changes are…read moreneeded. Based on what our family experienced, it is apparent that the patient's are not receiving the level of care they deserve. We were deeply concerned that symptoms we believed required immediate emergency attention were dismissed as a panic attack by the head nursing staff. It took significant force on our part, to include coming to the center, to have action taken. It was later determined that my family member was experiencing a heart attack, severe sepsis, pneumonia, and significant organ decline. We cannot help but wonder whether a faster response could have made a difference. Our experience left us angered, devastated, and with little confidence in the judgment and urgency of the nursing leadership involved in my family member's care. No family should have to question whether their loved one's symptoms are being taken seriously. I sincerely hope this facility carefully reviews its emergency response procedures and patient care practices so that other families do not endure what ours has experienced. May God have mercy on those entrusted with caring for the sick and vulnerable.

I'm a homeless veteran in need of assistance. I called the program 3 times the past to weeks and…read morenobody answered or called me back. Just today on October 19th 2024. Someone finally answered and then hung up on me. They don't seem to actually care about the Vetrans...

Would give 0/0 if I could. Had scheduled an appt via Zoom, I even called the morning of to confirm…read moreit would be thru Zoom and get the link to join. She said they would send the link, well they never sent it so I called again at the time of my appt, I was on hold for almost 10 min then got told they would have to reschedule my appt for a week and a half out. Apparently they do not care about their clients mental health. Smh. Sad.

If I could give them a 0 I would nurses (not all) are rude to patients, another woman would tell my…read morebrother oh you again, my brother was a patient not a resident and he died there, and I believe being there was the worst thing that could happen oh and one of the male nurses when my brother asked him just to help scoot him up. He said you can do it yourself. That's a quality of care you get there and I was there every single day if you love your loved one do not put them there. And there was a guy nurse first initial was M. that I told him my brother was throwing up. He did nothing. This is the care he got there.

Unbelievably the worst place in my father's ever been I'm trying to deal with the insurance company…read moreto get him out of there. This place does not communicate with you. They do not answer their phone and do not get back to you. Absolutely worst experience ever.

My family was so lucky to have found Pat's Serenity Home Care!…read more My 85 year old mom had dementia, was falling down a lot, and became too much for my dad to handle. We first met Pat and Michael on their wedding anniversary and they canceled their plans to take my mom in their lovely home the same day. They provided snacks and healthy home cooked meals, activities to help keep my mom and other residents engaged, and top notch care around the clock. Pat & Michael rented a van over Christmas and took my mom out to see the pretty lights. They celebrated her birthday with flowers, presents and decorated their house. During a hurricane warning, they invited my dad to come stay with them. My family and I were always welcome to visit and stay however long we wanted. They regularly sent us pictures and texts to let us know how my mom was doing, which was really sweet. Being in a private, loving home is so much more welcoming than a sterile facility. Towards the end of my moms life, Pat was feeding my mom every meal and trying to keep her as comfortable as possible. They treated my mom and family with kindness and respect, and we are forever grateful. I can't say enough great things about Pat's Serenity Home Care. I highly recommend the family as they take excellent care of your loved ones!

From the owner: Locally-owned business, we specialize in home health care, memory care and personal care services…read more CALL TODAY !

Major disappointment in this place, my twin brother has been there for two months, they never get…read morehim out of bed unless we complain. Very little rehab, only once this week that I know of. Been asking to see or talk with his doctor, Dr. Mossoud, he has not seen my brother this week and has not called me as promised to discuss his condition as promised. I was told he was here the other day when I was here, but he never came to his room. What a waste of money, which is allot, to pay for such poor care. A very unhappy and disappointed brother. Gary Ries

Avante is a Skilled Nursing Facilty, Nursing Home and Rehabilitation center that needs…read moreRehabilitation. Although some of the staff was nice, nice isn't enough when it comes to health care and this care was for my 87 year old dad who I wanted to honor and sending him to this place was like he was taken hostage. It's the actions and actual care and follow through of what you say you're going to do that counts. His one CNA was super nice but she was overextended with patients. No way can one human being tend to so many needy and end of life patients and be there for them and it's just her. There was one particular staff member who threatened me. Maybe one wing of the facility got better care than the other but I'm sorry , on east wing three grown men in one small crammed room with a toilet and a sink and a shared closet is unacceptable especially in end of life care. Not even with adequate room for a family visitor or friends. I was even told oh you can get a better room, never happened. I do not believe nor am convinced that the vibe there was let me love on your loved one more than it was let me get as much money from insurance, Medicare and Medicaid. People pretended my dads care was for his safety and ironically when it was time for his release the situations they said were fall risks , that they cautioned me on not to do were the exact things they didn't help me and forced me to have to take care of such as getting him transportation home and help to my car because I had to wheel him out. This place was a no, nope no go. Do not send your loved one here. Honestly I would not even bring my pet here. So so so sad and the poor people stuck there my heart goes out to them. Sad is an understatement.