So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

Vic was on time, did a thorough inspection and cleaning of the chimney (with camera) and our coal…read morestove. He was courteous and very knowledgeable. We will definitely use Integrity again. L. Murra Tafton

Mike and Jase did a great job installing my stove pipe and chimney cap. Very professional team,…read morethey took the time to do the job right. Highly recommend.

This store is a class act. First they are not about the hard sell. They offer fine wood stoves and…read moreservice in a laid back style that allows the quality of the products speak clearly. I'm impressed. They also carry the compressed wood blocks that I burn in my Jotul. They saved me money!!

This company is very customer oriented. They installed our wood burning insert last Dec. and the…read moretech even came back a few days later to hand deliver the floor tiles that hadn't come in yet at the time of installation. They were very quick, clean and efficient when installing( you could tell they do this daily and enjoy what they do). I would recommend them in a heartbeat- saved us a lot in comparison to other dealers that are in Hunterdon County( our home county). See what they have to offer!

One star because I cannot give less…read more Worst experience ever, all stones purchased from here are AS IS! Received a subpar product and was told you signed a contract and you have to live with it! Sales help states stones are polished and sealed. Forgot to tell me they are already polished and stacked in there yard until someone purchased them. Had service out only to tell me, it the stone and cannot do anything. Never buy from here!

Years ago we stopped into Flemington Granite during our kitchen remodel. At the time they were…read moreworking out of a very small space and no real showroom. So we were pleasantly surprised when we visited this time. The showroom is gorgeous, and the staff immediately helped us. We were installing a 8" x 9 foot drink rail for a game room, so we were on a budget. They worked with us to find a remnant in the color we wanted. They helped us choose our options for edge and corners, and set up a time for on-site measurement. It was just before Christmas, so we chose to defer installation until after the holiday. When they measured, they were right on time, and used high tech laser equipment to measure and draw the space. They discussed the support requirements to me, and they were gone in less than a half hour. They returned with the granite about week later, and installed the slab professionally and neatly. We were very impressed throughout the process.

We met with Warren and the staff there to discuss installing a pellet stove in our home…read more They were very helpful and provided detail above what we expected. If we proceed with the installation of the stove it will be with them They are great!

Being from the area, I've known about this company for years. Name recognition. I needed my…read morechimney cleaned. They charged close to $300. The two techs were here about 15 minutes. Cleaned the ashes out of the fireplace and left the glass looking like the attached photo. I reached out to the company. The person who responded to my emails was responsive and nice. Offered to send the tech out again but I said it wasn't necessary. I can clean the glass myself. She said she asked the tech to call but he never did. Said she forwarded to the owners but they failed to respond too. After 40 years in local business, I was surprised by the level of service.

I've used Brett many times, and have known him for decades…read more Totally honest, reliable and super competent

From the owner: Looking to repair or build new a fireplace, chimney, steps, walkway, or pool surround? Want to…read moreenhance your ability to enjoy your property with an addition, a retaining wall to level an area for an epic patio with a built-in grill, or divert water from a wet area or basement? Want to enhance beauty with terracing, stamping, or adding stone veneer? If it takes concrete, aggregates, hardscape landscaping or excavation, you have come to the right place! We work all over the greater Morris/Hunterdon county area, so call on us today. We look forward to taking care of your next project for you! Brett Fleming and his crew have been providing quality concrete, stone, brick and block work services at a fair price and in a timely manner for over 35 years. We have built a reputation for working with honesty and integrity to get our "jobs done right and timely," and have been rewarded time and again with referrals and repeat business. Whether you are in need of installation, repair, or removal of masonry in or out of your home or office, you can rely on us to produce results that are not only structurally sound, but can also add significant value to your investment.

Fabulous work. Jeff redid our kitchen and bathroom. A-1 service from top to bottom.read more

We used JPM construction to fix our ceiling which was damaged from water from issues with the air…read moreconditioning coil. He was very prompt and accommodating to our schedule. I couldn't believe the respect and diligence he gave not only to his work but to our home. He replaced and patched up the ceiling with great workmanship. I whole heartedly recommend him for any repair or home improvement projects. I will be using JPM in the future.

Tor Chimney and Fireplace replaced our factory fireplace with a fireplace insert. They had to…read morereplace a wall around the fireplace that had been poorly built by the home builder. The original wall was simply a façade to go around the factory fireplace, and had no supports at all. It's a wonder it hadn't fallen over at some time. The replacement is well braced and sturdy, as well as being aesthetically pleasing. The fireplace insert works great and provides a lot of heat (which can be adjusted at will). The workmen were courteous, experienced, and efficient. They did their work with the least amount of disturbance to the rest of the household operations. I am happy to recommend them to anyone needing their services.

When we bought a Bucks County house this spring, or first priority was converting the wood…read morefireplace to gas before the end of summer. We were SO pleased when founder Jon Tor himself came for the initial inspection in mid June; we were quickly provided with a fair estimate. The "2nd Level" inspection was professionally performed by Chris on July 1st, who also provided a solid inspection report within a week; we paid the deposit immediately. An uncomplicated, half-day installation would be in the summer as planned; we just had to wait for the local permit. But then July turned into August, and we were kept waiting. When is that permit coming? Each week we were bumped out as a bigger, masonry project went ahead of us. Finally, on September 19th, with no set work date from Tor Chimney, I went in person to the Building Inspector's office and was stunned to find out that the permit had been issued IN JULY (7/29)! I immediately asked for a refund on the balance from Tor Chimney (promptly given) and contacted another fireplace contractor who did their own inspection and actually did the work even sooner than they said they would (within a month!). I write this now with my spectacular upgraded gas insert glowing brightly, but still feeling a bit burned for having been strung along all August and most of September while later but larger projects were prioritized.

We had an interest in renovating our main stairs and gave up after three estimates from central NJ…read moreestablishments. Our dissatisfaction was primarily due to misrepresentation of advertised slogans like "We do it from beginning to end." In reality services were mixed but no one offered a complete, finished project. Lacking services included removing old carpet, additional wood trim work, refinishing, staining and painting. To complete the project we in essence had to become the general contractor coordinating different services which was unacceptable. A friend recommended Home Trimwork in Huntingdon Valley, PA. The outcome far exceeded our high standards. The design manager showcased new ideas and in-depth experience during the 1st virtual session. After a few sessions we finalized the design and went to contract. The project details and timeline were clearly communicated. The project materials manager ordered the required materials and the project coordinator stayed in constant communication. The project started on time and the skilled wood craftsman was exceptional in terms of detail and quality workmanship. The final phase was painting and the outcome exceeded all our expectations. Every Home Trimwork team member was courteous, respectful of us and our property, highly skilled, professional and focused on providing an exceptional customer experience. We "highly" recommend contacting Home Trimwork for any custom woodwork projects.

Amazing detail in their craftsmanship of carpentry amazing employees in the office and in the…read morefield. Anything from coffered ceiling to window and door trim, staircase, makeover, crown, molding, or accent wall they can do it all!