I have been living with them for months now, and they all are very unprofessional. My house was not move in ready, there is a lot of things wrong with the house, I was told everything would be set and ready to go by my move in date, which kept getting moved. Whenever I call in to report something wrong, i get an attitude from everyone there. My house is still not move in ready, I've been waiting for them to paint and put in two cupboards, and fix my doors. I've been waiting for them to fix those issues ever since June 26, my first move in date. I would think twice before renting from them. Also, Brent, is the main one I prefer to go through as he is very nice and helpful. If anything go through him. read more

Homespot is terrible! When we had to moved, I was putting my house up for rent and Homespot was the best option at the time because they didn't charge a fee if renters weren't in the house, meaning they were more motivated to get someone in the house. That was the only positive thing about them. In the 2 and a half years I let them be a property manager, they continued to fail at the one job they are paid for which is simply communication between renters and owners. At one point, my renters had an issue in our house that they alerted Homespot about 6 months prior to me finding out. The only reason I found out is I was in town and did a home visit. I spoke with management to fix the issue and not even a week later another issue happened with our house and again my renters alerted Homespot and they did nothing. It took my renters calling me directly for the problem to be fixed. Later, we were selling our house and I decided to let Homespot sell it (very bad idea) since they already had the information on the house. The first realtor I had, failed to communicate with me for entire week, a few weeks after the house was on the market. He finally called me and we spoke. A few weeks later, I attempted to call the realtor for 2 weeks straight with no answer. I finally called Homespot directly and found out he had quit 2 weeks ago and no one alerted me. We got another realtor through them, while she was helpful and tried, nothing had been done to market or show the house in over 2 months. I fired Homespot and went to Keller Williams and in 2 weeks we were under contract and sold our house. Even after the renters moved out, Homespot was trying to charge us for fixes that needed to be done instead of using the security deposit from the renters. It took several weeks of arguing, they finally used what the security deposit was meant for. Fast forward to a few weeks ago while in the final stages of closing on my house, Homespot calls to say they have someone interested in renting the home. I told them the house has been with Keller Williams and the lady said it was still showing active in their system, even though I fired them and was done with them 4 months prior. That would not have given me peace of mind IF my house was still under their management that they would let it sit in their system for 4 months with no activity. Clearly put, Homespot is nothing but a dumpster fire that wants your money and doesn't care about customer service or the renters needs for that matter..... DO NOT RECOMMEND! read more

Absolutely terrible. Everyone is very unprofessional. I had leaky windows and doors, they supposedly sent out new vendors, but they do the same work as the other ones. So I doubt they are new. My doors have fallen off the hinges because according to a workman who worked on the house said they are homemade hinges. My house over heats constantly. I have animals here that is completely unacceptable. They have been about 7 times to "fix" the A/C, but yet nothing gets fixed. Would NOT RECOMMEND! Everyone is absolutely terrible there. I have had a lot of run ins with one employee who extremely disrespectful. With everything else thats been going on, I'm absolutely fed up with Homespot! read more

Where to even begin? We were referred by a friend not knowing what to expect. Little did we know what that referral would bring us. Abel was great from the very start. He listened to our needs and wants and did nothing short of handing it all to us on a silver platter. As first time home buyers we were overwhelmed and a bit nervous. We knew exactly what we wanted and after being treated not so nicely by a few other companies that didn't care one way or the other about our business Abel was definitely a god send. He worked super hard to get all our needs met. He treated us like family and never got tired of our constant questions. We can not thank him and HomeSpot enough. We got our perfect home! read more

Our rental house was taken over by HS. Well, they never did a transfer or walk around (inspection to see what damage was done before we lived there. I didn't think anything of it). I had someone clean the house and she did a fantastic job!! The house was spotless other than the carpet (knew they'd shampoo). We moved out in Jan and only gave them a few wks notice (we were on a month to month lease). Not only did they keep our deposit (thought was fair) but CHARGED us over $900 in fees!!!! I only received an email, no mail or even a phone call! When I asked the lady in charge ( she didn't even know much about the "fees") but was going to send us to collections (had NO clue)!!! I asked why and more about the fees, she said she would as the maintenance guy who apparently was in "charge" of this operation!!!! They charged us $425 in cleaning fees, $150 yard work (in Jan not much grass) $200 shampoo carpets, $25 (apparently it had some gold on it) air filter, $70 for appliances, $25 sweep (that was extra than ordinary cleaning we think), and charged us to paint inside house (there is more shockingly)! I think the must have flown someone in from the Whitehouse to clean???!!!!! I asked for receipts, still waiting!! Asked for copy of rental agreement and nothing!! If you rent from here, make sure you have copies and more copies of your rental agreement and pictures of everything!!! Letting our attorney handle this joke of a company!!! read more

DO NOT and I cannot stress this enough, DO NOT rent with homespot!! When my roommates and I first signed our least they told us that our final rent (per month) would be $795. It was not until after we signed the lease that they decided to tell us about all the fees that they added on monthly so our rent ended up being about $810 and they also charged us service fees each month just to pay rent. Any time we needed maintenance it took days for someone to come fix something for us. Our fridge went out and it took them a week to get it fixed and all of our food went bad. They were suppose to sent us a new air filter every month and we maybe got one every other month. We were told that they would be in charge of our yard maintenance but they only came to pull weeds once and then when we moved out they said that it was our responsibility to keep up with the yard and the clean up was going to come out of our deposit. About a month and a half before our lease was up we went into the office to tell them that we did not want to continue our lease after it was up so we asked them what we needed to do and they said that we just had to let them know like we did and we just had be moved our by the expiration of our lease. About a week before our lease was up I went back in to make sure everything we needed done was done and when I went in this time they said that I needed to give a written 30 day notice. They did not tell us that when we went in weeks before. They ended up charging us rent for three weeks after our lease was up because they said that we did not give our 30 days notice in time. After we were all moved out and had the house clean we went in and asked what else needed to be done and they told us that we needed to shampoo the carpet. So we rented a carpet shampooer and spent 3 hours cleaning the Capet in the house then when we went back in they told us that that did not count and they we either needed to pay them to do it ($200) or hire a professional to do it. So they ended up taking the cost of that our of our deposit as well. The communication within this company is very very poor and resulted in us losing our entire deposit. The only person that was helpful in this entire process was Sky, she was the one who did the final check of our house before turning our keys in. Save yourself the money and the grief and DO NOT rent with homespot. read more

I just moved in a few days ago.The house was pretty dirty and the carpet looked decent,but smelled like dog pee.So far,our experience with homespot has been good.They came the next day to clean the carpets and fixed everything else that was on our list.They seem to have great customer service and the maintence guy was very nice.I think we made the right decision by choosing to rent from them.Rent is a little higher than I wanted,but knowing that things will be fixed in a timely matter makes it worth paying more.Also,if you are military,I would highly recommend the Portales area vs.Clovis.The houses are in better condition.You will see lol read more

DO NOT I REPEAT, DO NOT RENT FROM HOMESPOT!!!! This company is terrible with tenants, I moved in to a house that was badly damaged, I tried getting the house inspected several times and no one ever came. I had just PCSd here and needed a place fast and I thought from the outside, looked like a very decent home. The inside didn't look bad either except for a few minor things we weren't picky about. Summer came, the furnace aka Swamp cooler, is broken... took several calls for them to come fix it. This is the only house in this neighborhood with a swamp cooler. The dishwasher was full of dead roaches so I had them clean it up. The chimney is gas operated! The showers were clogged and didn't we didn't know until the water was turned on.They never told us that!!!! We found out by accident and lastly, it's been not days or weeks but MONTHS that our heat doesn't work! We have children 5 and under and had to purchase our own heaters until they fix the house heater, has it happened yet??? NO! My electricity bill is sky high now and still no fix, I've tried contacting them several times and nothing! Just a few days ago they finally came to fix and winterize the leaking swamp cooler but we still have no heat in the house! This is just a few things wrong from the long list of discrepancies. Save yourself a headache and visits to the doctor and don't rent from Homespot. They are the absolute worst. Giving them a 1 star or even a half star is exaggerating their services. read more

Worst Rental service I have ever dealt with! They false advertise! They give you one price, and than after 48 hours tell you they had made a mistake and keep your deposit! Amelia Redmond is the manager at the Portales, NM location. Her insolence tone in which she speaks to customers, and acts is disgusting! Most of the rentals smell like dog and cat pee. After speaking to Amelia for the first time today, I explained that I felt they should remove a price that is wrong. It isn't fair to lie to a customer. She said I will do me and you do you... She said she was beyond frustrated with me, and was very annoyed. This was the first time I had spoken with her, and I was very calm. I believe I was being fair in just asking for my refund for their error. I will never, ever deal with this company in my life! I would rather go spend twice as much money and deal with someone who actually acts as if they care. There are multiple places to look at getting apartments and homes. I highly suggest you search elsewhere! read more