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Wilmington, NC

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Homeowner's Discount

5.0 (1 review)
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15 years ago

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USA Flooring

USA Flooring

(9 reviews)

We met with Alyssa and she managed our flooring project professionally. She was helpful every step…read moreof the way. Lenny and team did an excellent job on the install. They were respectful and skilled. The have quality tools. Top quality products and service!

Originally I would have easily given a 5 star rating. Alyssa provided wonderful customer service,…read morewas very knowledgeable, and offered excellent suggestions for me to think about in order to help me decide. She had the day off the day my flooring came in. I was presented with the invoice that listed the total linear footage of flooring, not the number of boxes. I failed to do the math. My floor installation guy informed me I was shorted 3 boxes and he found 3 boxes with different UCP codes. So, I actually was shorted 6 boxes. The 3 boxes with wrong codes were 8 mil thick. The other 21 boxes were 10 mil thick. I called Alyssa and explained this to her. She informed me that I received 27 boxes total. WRONG! I only received 24 boxes. An entire wrapped pallet wrapped in plastic was loaded into my truck with a fork lift. 4 rows of 6 boxes in each row. I did not receive 3 additional boxes!!! Alyssa said they could comp me for the 3 wrong boxes BUT DID ABSOLUTELY NOTHING TO COMPENSATE ME FOR THE 3 BOXES I WAS SHORTED!! Nothing! So, I had to order 6 additional boxes. 3 were replacements and 3 I had to purchase again. When I went in to return the bad boxes and pick up the new ones I tried again to get some sort of compensation for the missing 3 boxes. NOTHING!! They could have a least cut me a deal, but no! So very disappointed! I will have 3 more rooms to refloor at another date and I will not dare give this company another penny.

Deep Rooted Flooring - Refinished Treads with Stain

Deep Rooted Flooring

(7 reviews)

We are new to the area. We wanted the same exact luxury European Oak engineered wood floors we had…read morefor eleven years in our previous home, especially one that can withstand the daily use of traffic with big dogs, cats, and kids. Considering that it is a costly investment, we needed to try to find as close to the best wood floor installer professional that we could possibly find, AND we did!! Christian and his wonderful team with Albert and Timothy that we met at Deep Rooted Flooring were beyond fantastic! They completely exceeded beyond our expectations from beginning to end! We originally contacted more than five different companies, and none compared to Deep Rooted Flooring over the phone, email and as we also see, by their physical labor. Their work ethic is beyond phenomenal, and impressive, and we greatly appreciated every minute of it with a peace of mind! It's not our first rodeo with home projects, my husband is pretty handy, and we are detail-orientated, so when we took on the luxury wood flooring investment once again, we needed to make sure we could find the best possible professional and talented company we could hire to get the job done right. We knew exactly what we wanted, and as we first contacted Deep Rooted Flooring and spoke to Christian, his professionalism and great communication skills was exactly the type of professionalism we were desperately looking for in the area! --From that first detailed phone conversation, to the fast-turn-around promised quote, to the scheduling, to the showing up when scheduled, to their work to the very end, was such a great pleasure to deal with them! As a previous review said, "they don't consider the job finished, until you're happy with the results" is very true, and that is Deep Rooted Flooring's high standards as a team and a company; an excellent work ethic that they take pride in, and they very well should, they truly deserve the best reviews!!! Their professional and talented attention to detail is truly impressive! We are in awe at their phenomenal work, exceeding our expectations! I am posting pictures of those also impressive-perfect-cuts, and fittings especially around the doors up to the tile and beyond-they are truly remarkable! We personally do not like having a quarter-round added to the baseboards, having pets we feel it is a hair and dust collector, quicker than we could keep up with. It was one of the major requests we had, and they performed, and delivered fantastically. As you may also see in the pictures, their talented details are beyond impressive. We are extremely satisfied with Deep Rooted Flooring, and we will always refer them to anyone looking for a remarkable, and reliable company! They are profesional, friendly, talented, trustworthy, and worth considering, and hiring to get the job done right from start to finish. We are very grateful, thank you Christian, Albert, Timothy and team!

Very good service. They cut my hardwood floors down and stained them. They did a beautiful job and…read moreI definitely appreciate the communication from their end. I will definitely ask them to do the other hardwood in our house

Homeowner's Discount - flooring - Updated October 2026

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