We recently had the pleasure of purchasing a stair runner from Carpet Smart, and I couldn't be more thrilled with the entire experience. From the moment we walked in, it was evident that this was a company dedicated to providing top-notch service and quality products. Jon, the owner, personally came out to measure our stairs and offered invaluable placement and design recommendations that truly elevated the look of our home. His expertise and attention to detail were apparent, and we felt confident in his guidance every step of the way. What truly set Carpet Smart apart was the unbeatable combination of selection, service, and price. After shopping around and receiving quotes from other vendors, we were on the verge of giving up on our dream of installing a stair runner. However, a chance visit to Carpet Smart changed everything. Not only did we find exactly what we were looking for, but the overall service and pricing far exceeded our expectations. Wecan't recommend Carpet Smart highly enough. If you're in need of flooring solutions, don't hesitate to stop by before giving up on your project dreams. Trust me, you won't be disappointed. Thank you, Carpet Smart, for making our vision a reality! Michelle & Dave read more

I wanted to share our experience regarding Carpet Smart in Wilmington. The entire process, from job cost estimate to the finished product, went well and according to expectation. Our Project was a two step process, involving the removal of existing Hardwood Flooring, which had been installed improperly, including the manner they were glued to the concrete slab. After the removal, Carpet Smart then installed Luxury Vinyl Planks, using the proper vapor barrier, and replacing the quarter-round molding. This was completed on time and on budget. The Second Project was removal of existing Carpet and pads, and installing new product in three bedrooms. The Installers were very professional and completed this portion on time and on budget. Due to some minor flaws in the new Carpet, additional servicing was required. Carpet Smart complied with our expectations, and were successful in making the appropriate repairs. Every aspect of the Project, from ordering of the products, scheduling, and receipt of payment, went without a single glitch. Therefore, we highly recommend Carpet Smart and intend to use them for future projects. Michael & Susan Byers Leland, North Carolina read more

We needed to replace our 20 yr old carpet, Carpet Smart was recommended to me Friday, July 17th: I requested a quote on line Monday: Chad came out & measured our home. Tuesday: I received a quote on line that was spot on to what I was hoping for so we went to the store to pick out carpet. Stacy sent us home with samples of grade & color of carpet. Wednesday: Took samples back with our decision and deposit to order carpet. Tuesday, July 28th: I called the store to see when my carpet might be in, ETA is tomorrow, if so we can install as early as Friday! Carpet did come in, install was scheduled and 2 weeks to the day of requesting a quote, we were walking on our BEAUTIFUL new Carpet in all bedrooms, hallway and living room. Install went perfectly, had an issue with communication barrier with the installers, called the store and John took care of everything. Thank You Carpet Smart for prompt response, beautiful carpet for a great price & installation with all being done in a very timely manner! I highly recommend Carpet Smart for all your flooring needs! read more

We used carpet smart to replace the carpet in three bedrooms, a playroom, and the stairs. I wanted a high quality, durable carpet with a thick pad for noise. I also wanted a slight pattern and was concerned about installation with patterns matching, etc. Carpet Smart was very helpful in determining the best fit for our needs. I was particularly appreciative of their advisement to steer clear of certain carpets so they wouldn't snag from our dogs or kids toys. We ended up picking a bigger patterned carpet, and they would only allow two installers to put it in because they wanted it to be right. The carpet came in quickly and they were out the following week to install. They worked with us to make sure that kids rooms were done before bedtime, and installed in the order I requested. They did a great job moving furniture and paying attention to details. I don't think they even banged a wall while here. The carpet looks amazing. It really improved the whole look of the upstairs. The suggested pad has really helped the noise level too. read more

Chose to go with John and Carpet Smart based on my sister's fantastic experience and I have absolutely no regrets. I found John to be fair, honest and knowledgeable. Most importantly, he nor anyone I dealt with, were aggressively trying to "make a sale" which I greatly appreciated. Their prices are competitive and their customer service is phenomenal. They promptly respond to calls and arrive when they say they will. The gentlemen who installed the flooring in my bathroom were professional, fast and neat. I was so impressed with my initial experience and with the product that I decided to have them install LVP in the remainder of my home. I rarely write reviews because I expect to get what I pay for but, based on my recent experiences and the overall lack of customer service I have excountered, I felt compelled to write this as I believe John and his crew are truly exceptional which is a rarity and worthy of recognition. In my opinion, there is no better choice for your flooring needs! read more

We recently replaced our carpets in our bedrooms and closets. We are new to the area so we were unsure of which businesses had quality products and service. After visiting a couple of places in Wilmington, we stopped at Carpet Smart, a locally owned business :-), on a whim and we're very thankful we did. The sales person was very personable and answered all of our question with ease. Jon (the owner) came out to measure everything, he was on time, pleasant, knowledgeable and a pleasure to talk with. And on top of all that their prices were extremely reasonable. Our carpet was ordered and was installed within 10 days. The installers, Brandon and his assistant, took great care with our furniture and walls. They worked efficiently and effectively to lay the pad and carpet and clean up when they were finished. We highly recommend Carpet Smart and their employees for any of your flooring needs. We are very satisfied with Carpet Smart and the quality of their products. read more

My father and I converted my Mother's garage into 2 bedrooms equip with their own closests for myself amd my girls. My mother had brought my elderly grandmother with dementia to live with her and then her husband started presenting with signs of dementia. Apartment rent was beginning to be too high and then I was staying every night at my Mom's anyway to help her. Anyways, my dad and I converted the garage. We did all the work ourselves bbut choose to have the carpet professionaally installed... And I LOVE IT! CARPET SMART WAS NOT AS EXPENSIVE AS THE PRICES THAT I GOT FROM HOME DEPOT AND LOWES. I HAVE HAD THE CARPET AND HAVE BEEN ALL MOVED IN FOR A FEW MONTHS NOW AND IT DOESN'T EVEN SEEM LIKE IT USED TO BE A GARAGE. IT FEELS VERY COMFY LIKE IT HAS ALWAYS BEEN THERE AND BEST OF ALL I AM SAVING MONEY AND HELPING MY MOTHER AT THW SAME TIME! I give them 4 stars because they should have more than one installer. Other than that I am very pleased! read more

We were new in town, but needed to replace carpeting in the model home that we bought. We wandered into Carpet Smart as we had read their reviews on social media. The women that work in the showroom were extremely helpful in explaining the difference in the quality of carpets, and we decided on a really nice carpet. We had to wait to paint the rooms where the carpet was to be laid and there was concern that the walls would be damaged when the carpet and pad were installed. Nothing was further from the truth. Jesse and his assistant were amazing with the installation, not one seam is obvious. They were so meticulous in there work that we decided to replace carpet in the other bedrooms in the fall. Not one wall or baseboard required the paint to be touched up. We highly recommend Carpet Smart to anyone who is considering buying new carpet. read more

I was elated with my service with Carpet Smart , from walking in their door til the end of my fabulous flooring installation . The Owner , Jon was extremely helpful when he came out to measure my home for flooring . He was knowledgeable , courteous and assured me that he and his staff would help me through this entire process . When I went into the store to make my selection , the ladies in the showroom were also extremely informative and answered my questions before I had a chance to ask them , it was refreshing . The installation was done in the time Jon promised and my home looks like a picture out of a magazine . I couldnt have chosen a more professional , courteous and amazing company to redo my floors . THANK YOU CARPET SMART read more

We had our flooring replaced throughout our condo with Mohawk RevWood waterproof laminate. Victor and Jose were the installers for the job. Throughout their time in our home they were professional, yet friendly and pleasant. Their work ethic was admirable. They worked the whole time they were here without taking any breaks other than short lunch breaks. They didn't fool around or waste even a minute. They proved themselves to be excellent craftsmen and focused on every detail, no matter how small. We are very happy with how the floor turned out and we enjoyed having them in our home. We highly recommend them for any job. We want to send out our sincere thanks and gratitude to Victor and Jose for a job very well done. read more

This was our second time using Carpet Smart. Three years ago they did a super job installing Coretec Plus luxury vinyl flooring and wall-to-wall carpeting. Their prices can't be beat, we had estimates from other businesses and Carpet Smart beat them all. This time we were renovating an in-law apartment and after three years were so pleased with those earlier results we again called on Carpet Smart. Again their prices were better than other estimates. They installed the Coretec Plus in all rooms except for carpet in the bedroom. Carpet Smart's installation team did a great job and were able to come up with solutions for some difficult areas. Definitely recommend their prices and their service. read more

When we decided to upgrade our flooring to LVP, it felt like a daunting decision. We did our homework and visited a local design center. After feeling a bit overwhelmed we called Carpet Smart. Alice instantly put us at ease with her friendly, professional, knowledgeable conversation. We went to the beautiful showroom,picked out the most fabulous flooring and made an appointment for Jon, the owner, to come out and measure. We were very impressed again! After Stephanie scheduled our install, the rest is history, We love our new floors! ....and we can't forget to acknowledge the installation staff were wonderful as well! They were punctual, professional and cleaned up at each stage of the install. read more

Jean-Paul E From start to finish, the owner John, his staff, and the installation crew were outstanding! From letting us take home samples of what we thought we'd like to actually getting the right LVP to make our home look and feel larger...all at an affordable price. The four men (David's crew) who did the installation in one day were possibly the best "team" we ever witnessed. From pre-cleaning to even changing out a piece of molding at the last minute was met in a friendly and professional manner. To top it off, they even helped to lay out an area rug and move our heavy furniture. If the time ever came again to do any kind of flooring, Carpet Smart would be our one and only stop! " less read more

Carpet Smart was recommended to us by neighbors. My first contacts at the store, Rhonda and Stacy, were very nice and helpful. There is a lot to choose from! I was able to take various carpet samples home. We ordered our carpet and it was received in store within a week and we were able to schedule installation right away. Installation by Jesse and Mark was excellent! Great guys and great work! Showed up both days when they said they would!! During the whole process I was able to meet Jon, the owner, at one point. Very nice gentleman who showed he cared a lot about his business and customer service. I would not hesitate to recommend Carpet Smart! Overall a great experience! read more

We recently had Carpet Smart install carpet in 4 rooms and on 2 stairways, and also put down LVP flooring in 2 rooms. From start to finish, the Carpet Smart service and professionalism were excellent. While we were in the store choosing flooring, the staff were helpful and knowledgeable. Scheduling was consistently smooth and reliable. The owner came to our house to take measurements; products were ordered and received in a timely fashion; and the installers did a fantastic job. I would recommend Carpet Smart to anyone. Not only were their prices very reasonable, but their business is one of the most reliable we have found in Wilmington in the 17 years we've been living here. read more

Carpet Smart replaced a floor for us. We were very favorably impressed when we met with Tim Potter. He educared us about LVP flooring and explained fully what to expect is doing such a project. My wife was very comfortable with Tim and so we selected Carpet Smart. Their Mohawk product is excellent. Their work crews were friendly, courteous and always professional. The installation work was performed exactly as Tim explained. We are very and satified with our decision to go with Carpet Smart and will recommend them toto friends. We don't think you can go wrong in chosing Carpet Smart for your flooring project Paul and Sharon Scopac Leland NC read more

We used this business when we replaced carpeting with laminate in our former home and when we built our current home. Invariably, the first thing people comment about when entering our home is the flooring and how much they like it. It is Moduleo vinyl planking. It looks and feels like wood but is durable and our three big dogs (two older) do not slide like they would on hardwood. Plus, they don't scratch it up with their nails. We love our floors and Carpet Smart. They are easy to work with, friendly, professional and I wouldn't go anywhere else. You just can't beat the variety and superior quality of flooring available at Carpet Smart! read more

I made the right choice when I got Carpet Smart to redo our upstairs carpet. Jon was there within a day to measure and then quickly got me the estimate. Of course, I had to get a few more, but still he was the ONLY one that came out almost immediately to measure, and give me an estimate! His price was good (thank you Alice!) and their installers were here by 8:30 and left about 5:30! They had to move several beds and dressers (AND put them back!) and tear up old and clean up 30 years of dirt under it! I was worried about picking a small pattern but I can't tell where the seams are! Great Work! And THANKS! read more

I have used Carpet Smart since they first started their business just off Market St. Jon is so knowledgeable about all the products in his store. I have had them install carpet, hardwood flooring, laminate, tile, and LVP flooring. Jon always does an outstanding work, the staff are very pleasant and the installers do the work in a timely manner. If I need any type flooring I would never consider going to any place but Carpet Smart as I know it will be a job well done. I never hesitate to recommend them because I know. that they will be pleased with Jon and his staff. Sib Vlahos. January 2021 read more