I came for a walk in to have my dog's nails trimmed. Behind the reception, they have an open area for dog boarding and then a grooming space with tables in the back.
I could see them in back as the groomer trimmed my dog's nails. My dog wasn't injured, but they groomer continually yanked my dogs legs out to the side and upwards to clip and then file the nails. This is unnecessary - dogs' legs don't move that way, and it clearly was causing a lot of distress to the dog. I know that nail clipping is never a dog's favorite activity, but I've grown up with multiple dogs, and anyone should know to treat their paws you can simply bend their legs backwards and up - not straight out perpendicularly to their body. I mentioned this while it was happening. The receptionist also tried to say something to the groomer, but the groomer just continued yanking at my dog's legs.
For what it's worth, compared to other dogs I've had my dog is also quite receptive (he doesn't fuss when getting shots at the vet, and lets people touch his paws without pulling away). So while I realize some agitation while getting nails trimmed is normal, what the groomer was causing significant (and unnecessary) discomfort. Again, no injuries were caused (that's why I'm giving two stars), but they could have been, and I won't be bringing my dog back here. read more