Overpriced and they continually call and text you - pre and post consultation. However the person who did come out was friendly.

I am very disappointed in the way my gutter guards were installed. We have not had a lot of rain since the installation but my gutters are definitely clogged at the seams. A return visit was made but I still have the same problem. Paid too much for a product that does not perform correctly. read more

Paul was excellent and beat the competition in price and customer service!

I was extremely pleased with the level of service I received from HomeCraft Gutter Protection. Elliot (Marketing Manager) came to my house, walked my entire property, and showed me various competitors' products and how they can fail--including the Gutter Guards that we're already on my home that were less than 10 years old. We negotiated a great deal and he called Karli (Project Manager) who was able to schedule installation in less than 48 hours. The team came less than two days later to take off the old gutters, repair fascia boards damaged by water from the poor drainage of the Gutter Guards, install new gutters, and attach the HomeCraft Gutter Protection system. Elliot came by midday to check on installation, take pictures of the progress, and ask me if we needed anything. I didn't have to wait long to see the new gutters in use. We had a torrential downpour and flash flooding the very next day. My rain barrels filled up in no time and there was no water on the front porch and back deck where there usually was overflow with the previous gutters. I couldn't have had a better experience with HomeCraft Gutter Protection and couldn't be happier with the new gutters--properly draining rainwater and protecting my home. read more

I commend the company, especially Carly, for juggling our installer's schedule so we could have our job completed before some nasty weather set in. The gentleman who did the installation, Jason H, was very competent. When he removed the old "gutter guards", he saw that some shingles that were hidden underneath had to be replaced. Jason had another job scheduled and couldn't replace the material that was removed before a storm set in. Carly changed Jason's appointments for the rest of the day, so he could do the extra work. Jason was kind enough to go to Lowe's to procure shingles and other material to complete our project. He was on the roof to finish as the storm began. I'm very happy with the customer service from Carly and delighted that Jason was able to finish the job in one day. read more

High pressure sales tactics. Nearly worse than buying a car. They come out give a presentation, give you a ridiculous price (my case $17k), you tell them no and they come up with credits, you tell them not good enough - they lower price, same cycle repeats. You tell them you are going to wait - they call the owner who then comes up with more credits and suddenly a $17,000 job becomes $3900?? I still told them no, I needed to talk to my husband. They were going to call back the next day and never heard anything back. Wasted an hour of my life. I would not recommend this dog and pony show. read more

HomeCraft Gutter Protection uses high-pressure sales tactics. For my daughter's home with 74 feet of 5" gutter and 48 feet of downspouts, they quoted $5,000 to clean the gutters and downspouts and add gutter guards. When they got a hard no, the price started to drop. It got as low as $2,900 but when my daughter mentioned she could just replace her gutters and downspouts for way less, the salesgirl Makayla made a call to her boss, and now they would replace the gutters and downspouts (which only carry a 1 yr warranty) and add gutter guards for the total price of $2,800, and she could even pay that in monthly payments of $77. When still hesitant to sign, she is told the offer must be taken then, or the price would go up, but there was nothing to lose because you don't pay until the work is done and you have 72 hours to cancel the contract. She signed the contract but did not make an appointment for the work to start because she was still uncertain yet wanted to retain the lowest price they offered. We researched the company further, and less than 2 hours later my daughter called to cancel the contract. Anna, a project manager at HomeCraft, was very nice and understanding and canceled the contract immediately and then suggested my daughter call Greensky Installment, the finance company to make sure they canceled the financing as well. WHAT??? Financing wasn't requested, or needed--monthly payments were just offered. My daughter called Greensky immediately, only to find out that HomeCraft had requested Greensky to run a hard check on my daughter's credit or a $10K loan! That is fraudulent! Greenway is now trying to resolve the issue with Experian to remove any marks against my daughter's credit score for running that credit check. She would NEVER have agreed to a credit check as she is diligent and very careful with her credit score. We both tried calling the Homecraft salesgirl Makayla, using the number she had given to my daughter, but it just rang and was never answered. The second time I called, letting it ring until it finally went busy, I received a text that said: "I'll call you back." So far I have not gotten that callback. HomeCraft has a 4.5-star rating on Google and Home Advisors because they give you 5% off the price if you write them a favorable review during their sales pitch. If you read the reviews, you will see the majority of favorable reviews are written before the consumer received any product or work, and all the negative reviews were workmanship or product-related. On Yelp, they only have 2 stars, and there are 55 complaints filed with the Better Business Bureau of which 13 have been resolved. I suggest you think twice before dealing with this company. read more

So I have yet to have my gutter protectors installed but I felt it was important to just speak on my experience with Elliot W. and how helpful he was with just explaining my options. I recently moved into a new home with quite a few large trees surrounding my home. While I love these trees, I have not loved the amount of times I have had to clean out my gutters since I moved in. I was searching online when I found this company and called to set up an appointment. Elliot came out quickly and brought a full presentation and samples for me to really get a feel for what I was looking at. Not only this, but he truly took the time to ensure I got the best price possible that didn't break the bank. I will post another update when the gutter protectors have been used a few times but so far, I am incredibly thankful for finding this company. read more