I was literally appalled at the sales techniques of this company. I completed a form to get more information and Denise literally called me nine times in a 24 hours period. She left me three voice messages while I was at my bank, then she started sending me text messages and emails.
I called her this morning to give her some information about what I am in need of for my mother-in-law. I told her that I had a company come out yesterday and another is going out tomorrow to assess the living situation and make a recommendation. Both of these companies were open and very willing to help me on Saturday. Denise at homecare.com basically told me that if I already had two other companies coming, I didn't need a third company. She tried to tell me that they don't need to make an assessment, they will just start sending someone immediately at a rate of $21.50/hour. Denise wouldn't even let me tell her what the needs are for my mother-in-law. She wouldn't listen as I tried to tell her I want to make sure the person is a "good fit" for my mother-in-law, someone she is comfortable with and feels good about having in her home with her for 3-5 hours each day. Denise didn't want to hear any of it. She just told me when we are ready to have someone come out and start working to call her back. She is going to send me more information via email, but I don't even want it!
I tried calling the 800 number listed on their website to place a complaint and no matter what options I choose, I get Denise or an answering machine. I also tried to locate reviews for this company and I can't find any. So.... I'm leaving one here to warn people not to waste their time calling this place or filling out their online forms. Very unprofessional with ZERO compassion. Denise is in the wrong field as seniors require empathy and compassion. read more