I have tried Hamburger on two occasions, both were delivered via Deliveroo.
First Occasion: We ordered the Fried Chicken Shack, Chilli Cheese Condo, Home Fries and Onion Shards.
Because their menu doesn't say, and it's a sandwich, I assumed that the chicken was white meat. I was very wrong in my assumption, and because I don't like dark meat, was left without much to eat. It's a shame that they don't mention this on their menu, and also a shame for me that it isn't in white meat, because I can imagine I'd like it very much. The fries were delicious - freshly cooked, crispy outside and soft inside. Lovely. The onion shards were also really, really nice. Really crispy and the batter was perfect. Chris F wasn't keen on the mustard on his burger, but it was at least listed on the menu, but did really like the other components very much.
Second Occassion: We ordered the Home Fries, Mac Shack and Cheese, Onion Shards and Chilli Cheese Condo.
I called them since Deliveroo doesn't have a place for notes on orders, and requested that the burger didn't have mustard. He adored the burger without it. Unfortunately, this place really loves their mustard, and put an absolutely insane amount into the mac and cheese. I've really never heard of such a thing, but again, I couldn't eat it. If you really like mustard, then please, go for it. I was still happy with the other items, but unfortunately, the fries had very clearly been cooked long before we ordered them and weren't the same as the first experience, and the onion shards were burnt. Again, not the same experience.
I was really disheartened by the whole second experience. They go out of their way to package their food so that it stays as fresh as possible, but then give us old and burnt product. Chris was very happy with his burger, but I'm not real sure that we'd eat at Homeburger again without some assurances that we would face the same low standard of quality. My dislike of mustard and dark chicken meat, really isn't their fault, though I wish that there would be a white meat option, and that isn't why I've given them two stars. The lack of menu descriptions showing these things lost a star, and the old fries and burnt onion shards lost them one.
**** I have decided to increase their star rating by one, as I did reach out to them to express my concerns, and their level of customer service has far exceeded that of other local establishments. The experience was apologised for, and I will give them another go, down the road a few months, and will hopefully be adding more stars, and a better review. **** read more