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    Homebase

    4.0 (1 review)
    Closed 10:00 am - 4:00 pm

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    17 years ago

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    Bourne Buildings

    Bourne Buildings

    (2 reviews)

    Ordered a 8x6 foot shed, over the phone from Bourne Buildings. I rang them because their website is…read moreso antiquated that it does not contain prices. Because I was in a rush I placed the order over the phone there and then, thinking I would be dealing with a trustworthy, reputable firm. Having laid the concrete base to that size, when it arrived I found that it was actually 5'9"x7'9" - exactly 3 inches short in both measurements. When I discussed this with them, I was told, initially that the discrepancy was because sheds were marketed in imperial, but wood comes in metric (that doesn't explain why it was exactly 3 inches short in both dimensions!), and I quote, that "I had made incorrect assumptions about this" - I ordered a 8'x6' shed, nothing else assumed! I was finally told that if I wasn't happy they would come and take it back, after I'd had to put the thing up, of course. The only good thing I can say about this transaction was that the delivery chaps were nice and helpful. All in all, I would not recommend buying a £500 shed from them, god forbid anything more expensive. This situation could have been resolved so easily but their resolute refusal to take any responsibility left a nasty bad taste. If you're thinking about buying from them then spare yourself, don't bother!

    We decided to support this local independent business in the hope of receiving more personal…read morecustomer service than from a large national. Unfortunately Bourne do not operate to very high standards in this respect. They took our money but when a problem arose, we were on our own. Even though we were actually Bourne's customer, they provided no proactive support when we suffered terrible problems and inconvenience lasting for more than 4 months with Timbergarden for whom Bourne are agents. We deeply regret using Bourne and will never do so again. They are good at taking your money, but that is all. What a waste of a beautiful site.

    Homebase - hardware - Updated May 2026

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