Mac & Mac READ THIS REVIEW BEFORE YOU BUY: We ordered a sofa from mac & mac's Farnham showroom on 8th Jan and were told a delivery time of 6-8 weeks making the expected delivery date 19th Feb 4th March. Having heard nothing from them by the latter date we called their 'customer services'. After finally getting through they had no idea what had happened to our order but promised to find out and get back to us. Several days, still no contact from them. Called again, left messages. We went through this process about 5 times over a 7 week period we were told a different story each time: it had left Italy, we would be contacted by their warehouse by the end of the week; it would be leaving italy at the end of the week and take around two weeks to get here; it was due in their UK warehouse imminently and we should be hearing directly from them once they'd quality controlled it. Eventually, after much chasing, and being fobbed off with several conflicting excuses, we were given a delivery date of 3rd May over 16 weeks from our order date around 10 weeks late! When they delivered it, the sofa that they told us in the show room would come in parts, came in just 2 pieces (it was a big corner sofa 3 metres in length) and could not fit through the corridor into the room it was intended for. We called customer services and of course couldn't get through. I was then told by the delivery guy that they'd have to leave it in the hallway as they couldn't take it back. As a child minder and with 2 small children of our own, this was not an option as the sections were massive and could only be left balanced precariously blocking the hallway which was a complete health and safety hazard. UnabIe to contact customer services, I called the show room to explain this to the manager and asked them to take it away and that we could sort out how to proceed later. I was told in no uncertain terms by anextremely rude sales man that this was against their policy. No returns of goods, no refund (we'd already paid in full). He wouldn't listen, talked over me and then shouted at me. Given that they had not discussed where the sofa was going in the house or how it would be delivered at any point during the sales process we felt this was completely unreasonable. They certainly hadn't made us aware of this 'policy'. At this point- feeling totally powerless I got cross and said they would be getting a very bad review from us. Ten minutes later, when all the parts were brought into the house, I got a call back from mac & mac to tell me in a very nasty tone that they would take it away, but no refund and they'd be talking to us the next day. After endless to'ing and fro'ing the MD said he would give us a £2k credit note no refund which was just 50% of the price we paid. Several days after our refusal to accept this, and various discussions initiated by us, they increased the credit note to £3k but stipulated that it must be spent in their discount warehouse in Cheam as they were banning us from visiting their Farnham store. When we asked why we were banned the MD had the gall to tell us that we had upset their sales people there. Unbelievable! We eventually found a separate company (Sofa Assist v. good) who specialise in delivering furniture and they managed to get the sofa into the room for us by dismantling and reassembling it at a cost to us of £300. To add insult to injury, when Mac & Mac delivered the sofa and when they re-delivered it to our hallway the second time, they damaged our solid wood flooring both times leaving large scratches which we have also had to have repaired. We have had no apology or compensation for this. Our advice would be don't buy from this company - their sales people are charm personified, but their customer service is appalling and their attitude when dealing with a complaint process is unprofessional, arrogant and incredibly rude. read more

The most appalling business i have ever dealt with. AVOID AVOID AVOID 1. Ordered Calligaris table 3/1/13 - told 6-8 week delivery 2. Message left Mid Dec telling us table had failed manufacture and we now wouldn't get it until after xmas when the factory re-opened, 3. Started digging and found numerous poor reviews (bit late I know) 4. Emailed manufacturer who confirmed no such issue and they were waiting Mac & Mac to organise logistics and "resources", which I assume is payment 5. Discovered Mac & Mac is the trading name of LCC Contract furniture, who as of the 1st Nov went into a Company Voluntary Agreement, owing over a £1m to suppliers and HMRC. You can get a copy via companies house. The director was Mrs ****** (Removed due to complaint - I assume from Mac & Macs Directors) This is public information which can be found in companies house, so you can find it yourself. This director is the Mrs of the company name. 6. A new company LCC Retail was formed in June, The Director is ****** (Name removed), but is the husband of the director of the previous company. Name freely available via companies house enquiry. 7. Im no expert but looks like the LCC Contract Furniture will go under and they will/have moved to LCC Retail 8. Phone Customer Service and said I wanted a refund as they clearly had no intention of supplying the table and had taken my money with fraudulently (in my opinion). The guy was called K**** (removed following complaint, but freely available on other review sites) - described very accurately as patronising 9. Was told I could have a refund and they would confirm in writing and it would take 3 days. 10. Waited 3 days - no confirmation, no refund - called again this time K**** told me it would be 30 days. But then he checked and told me the refund had been "processed" and that he would email and confirm - he didn't. 11. Went into the showroom on 22/12 and insisted on a refund and watched them do it on the chip and pin device. They don't like this kind of conversation in front of potential customers. 12. Refund in my bank account ... phew New information..1. The Directors Mr *****O and Mrs E (of Hayling Island) are also directors of a registered business in Ireland. Watch out my irish friends ... Marlow-Davies Limited was set up on Thu the 17th of Feb 2011 in Kinsale Co. Cork. Their current status is Normal. The company's current directors (Removed but you can do your own search) ******* & ******** have been the director of 0 other Irish companies between them. According to our records, Marlow-Davies Limited has not had judgments registered against it for Bad Debts in the past 6 years. Marlow-Davies Limited has 2 shareholders. AVOID AVOID AVOID read more

This is the most disgraceful furniture company I have ever had the misfortune to deal with to try and pretend that they are highend is a joke. Like many other commentors on this site I had believed I was dealing with a professional and reputable company, their showrooms and range are excellent however their standard of customer service is verging on criminal. During mid february 2012 we puirchased a £3k table (from stock) and a sideboard (ordered); the table arrived within 10 days as promised, however the sideboard went offf the radar. We were promised the item in 4-6 weeks i.e. end of March, however it did not arrive, nor did we have any explaination. As you can guess, yes we had paid in full. By end June / July, I asked to cancel the item and have a refund, however at that point I was told the item was ready for delivery. I insisted that 4 months was not a reasonable timeframe and therefore I wanted a refund. They then claimed the item had been available from May and they had left me a message (which i never received), however they had not tried to contact be in the interim, and so again i asked for a refund. I was made feel like I was begging and being unreasonable in asking for a refund 5 months after my order had been placed, however they eventually agreed to process my request. August and September passed and no refund was received. When I contacted them again in October asking them to finally refund the amount or to put in writing that they were not in order to allow me to go through my credit card company or take legal action, I was yet again assured that they had been trying to contact me to get my account details (no message was ever received). I was assured by Kieran that the refund would be processed on 15th october, 20th november, 26th november, 3rd january, 21st january, 27th january to no avail. I phoned again on the 8th april and was told they had no record of correspondence wiht Kieran and they asked for my account details yet again i was assured the refund would be actioned within 3 days however again to no avail. I phoned again today, 22nd april, and was again asked to send my account details to yet anotther person. We await to see if the money if turns up 14 months after full payment was given!! The stress, inconvenience and hassle from this order has been much greater than any other purchase I have ever endured the fact that we had purchased otehr items forom the company seems to make no difference, no sense of loyalty, fairness or comprehension of customer service. What a shame such a potentially great store treats theri customers wiht such contempt. I shall keep you advised if they money ever turns up. read more

I have never written a review in my life, yet I am compelled to break the precedent and write one as I am utterly disgusted by the way I have been treated. Ordered a dining table, chair, mirror, pouf and a sideboard mid March, expected delivery was mid May, after numerous unanswered emails and un-returned phone calls, and here is what happened:Mid May: called up and was promised everything will be delivered on 25th May 25th May: nothing. no email, no phone call, no managemenet of expectation. 27th May: was informed my order was still 'IN PRODUCTION' and would be with me in 2-3 weeks. Customer service (Rob) promised to escalate this to Sales Manager and got in touch with me with feedback. Did I trust him at that point? Yes. Did anybody get back with anything? Absolutely NOTHING 31st May: Emailed. No reply 4th June: Emailed. Reponse was a confirmation that the order will be copmlete at the end of the June. 6th June: Outraged by the lack of respect I requested a full refund. (I called up the Cattelan Italia shop at Harrods and the salesperson told me the manufacturer always kept their delivery date promises) Mac & Mac then asked for 'another chance' that they would investigate into this and 'get it sorted for me' I requested to see proof of my orders were actually placed and Mac & Mac has made payment to the manufacturer back in March. Did I hear back? Of course not and Kieran (the customer service) appeared really impatient and evasive on coming back with anything that's remotely concrete to show that they are running a respectful business Towards the month end I called numerous times Kieran promised the order will be with them on 28th June, which was last Friday. If there is further delay, I was promised to receive a call. Have I received a call? No. I never ever expected it. Today I was told the shipment might be held in 'custom' and a day of delay is very normal. I asked to see the proof that the furniture has left Italy and has been shipped. Kieran again promised me I will receive these 'proof' by the end of today. it is now 4pm, and the clock is ticking. No email, no phone calll from the manager. Why this business still exist with that kind of service standard is beyond me. I have to admit after my trip to the show room I was recommending this place to a lot of friends. Not in a thousand years would I ever come back to shop again, no matter how great their furniture is. read more

HATE THESE REVIEW SITES, BUT PLEASE, PLEASE, PLEASE READ THIS.. Having seen some other reviews about Mac&Mac, although I hate these kind of sites I thought I would share my whole experience with them. I visited another retailer selling Calligaris furniture in there North London Showroom and I have to say it looked very nice, however they were not very professional and when I asked the lady if she had a certain table on display she replied no we do not have that one, but I know that Mac&Mac have one in Farnham so if you go there to view the table and then come back to us and we will offer you a discount, then a colleague joined the conversation to say only view the products but don't buy as they have some bad reviews online and even asked if I wanted him to bring them up on his computer. Interesting Sales tactic I thought to myself!!! I went to Mac&Mac and the first thing I noticed was how professional the operation was, sales team were very good, we were offered a coffee while we walked around which was a nice touch and after viewing the table I asked how much it would be, I was quoted £3235.00. I asked if any discount was available I was told the Calligaris range was unable to be discounted. Now completely confused, as I assumed they would be begging for the order I thought I would take a card and told him I would let him know. I then made enquiries on the history of the 2 companies and have to say Mac&Mac shone through like a star, the other company was a disaster waiting to happen. I placed my order with Mac&Mac and at no time did I mention the above until now. 4 weeks and 2 days later and the table is in situ and looks wonderful. E mails were answered and I always got hold of someone when we wanted an update. My point being is don't always take note of these review sites, I went to a hotel last year that many miserable people moaned about, I think I must have gone somewhere different because I thought it was first class. Peoples opinions differ and I wish some people kept opinions to themselves. Thanks so much Mac&Mac, keep up the good work. If your Managing Director would like some names of staff and the retailer involved please e mail me on the e mail address you have on file for me and I will happily divulge, they are using underhand tactics to try and harm his/her business, and that is not fair. Craig Green Edgware read more

Really atrocious customer service. Ordered two Cattelan Italia chairs at the end of January, paid in full on the order date January 28, delivery supposed to be within eight weeks. It is now June 24, which makes them, um, very nearly 12 weeks late. Calls to customer service have been met with bored assurances that they were on the way. Last Friday I called again and was told they had just arrived and would be delivered Monday (today). When I pointed out (politely) that they were nearly 12 weeks overdue, whoever answered the phone snapped, incredibly rudely, that it was due to a major manufacturing delay at Cattelan. Not one single word of apology, not a 'sorry for the inconvenience', or even anything verging on a moderately pleasant tone of voice was employed. Ok. Fine. Delays happen, I understand that. But, really, would a quick trawl through the database and a call with a quick update and an apology to customers waiting three extra months for their orders be that freaking difficult? It doesn't take much to turn an irritated customer into a sympathetic one So today, instead of delivery, I got a phone call from the delivery guys, scheduling delivery for Wednesday. When I pointed out that I had been promised delivery today, he said that they had tried to contact me and been unable to. 1. I told customer service in my several phone calls trying to discover the whereabouts of the chairs that we have moved house and had a new number. 2. There is a recording on the old number advising callers of the new number. 3. They have my mobile number. I didn't bother giving the delivery guy a hard time as I would imagine he's the butt of a lot of frustrations that have nothing to do with him. Hopefully the chairs will actually show up on Wednesday, but regardless, it will be a cold day in hell before I order from this company again and I won't be shy about mentioning my fabulous experience to friends. read more

We ordered a bontempi table at the beginning of September and suffered the same experience as many of the above. Constantly being told the table was due to arrive on Friday and delivery would be the following week. After a few weeks we were given a different story telling us due to problems in Italy the table wouldn't arrive until after Christmas. We threatened to cancel the order and they offered us a temporary table which as we were desperate for a table Christmas we accepted. However we were uncomfortable due to the customer service we had received and decided to email Bontempi direct just to reassure us the table would turn up. We had a very prompt reply from Bontempi advising us our table and chairs were ready for despatch but they were awaiting payment. This email was copied to the uk representative of bontempi who tried to cover up the fact there was a problem with payment and was less helpful. We however called Keiran at Mac and Mac with our new information and he appeared surprised and declared he would speak directly to his general manager and call us back. We had no call however the next day Bontempi emailed again confirming payment had been made and Mac & Mac advised the table would be delivered on Thursday 19th December. We actually received our table and chairs, but we appreciate just how fortunate we are to have done so. This company should be closed down they are the worst company we have ever had the misfortune of dealing with and can only stress that everyone should avoid dealing with them. read more

We made an order with Mac + Mac a few weeks ago and after reading some of the other comments I thought I must write a review. We visited the showroom and it was beautifully set out and it was lovely not to be followed round the showroom by a pushy salesman and we were allowed to stroll at our leisure round the many galleries safe in the knowledge that answers were on hand if we needed them, also taking advantage of the complimentary Coffee and biscuits on a wet Sunday morning. We placed a large order after a couple of hours and everytime we called to enquire about an update we were given all the information we required, at no point did anybody give us misleading information (sometimes it can be the way you ask!!). When all the goods arrived we were called by the delivery department of the company and we were booked for delivery on a date to suit us and the very polite drivers called us 1 hour before arrival, when they arrived they were very careful in our new home and positioned the furniture where we required it and removed all of the packaging. I had made a mistake and ordered the wrong leg finish on our sofas but they agreed (at no cost to me) to replace the legs and which have been swapped yesterday. The furniture all looks wonderful and I have to say it has been a pleasure to do business with you and we will certainly be back for more, we need to furnish our appartment in Dubai. You are a fantastic company to deal with and I thank you for hiring only the best. read more

I dont normally look at these websites but this site just appeared in a google search. Generally I think they are rubbish but having read some of the comments I felt the need to share with you my experiences with Mac and Mac, as based on my experiences I have to wonder who is posting some of these comments! I have bought various pieces of furniture from Mac an Mac over the last 5yrs. Their customer service has always been very very good. Some of the furniture we have bought has been in their clearance sale and others have not, but regardless we have always been dealt with professionally and with good care and attention and if on the rare occasion there has been a delay in delivery they have dealt with it well. The delivery guys are very good too. We bought a very large desk last year, that, at the last minute, I decided I wanted up stairs and it would not fit, but they managed to unscrew the side panels and moved it in pieces and re-assembled it in my office, I was very grateful for their efforts. Mac and Mac have always gone beyond the bounds of normal customer service for which I am very thankful. Their product range and knowledge is really good and I am never disappointed with what I buy from them. I dont know how these websites work but feel free to leave a question for me on my comment. BTW I have 2 lovely chocolate marble coffee tables to be delivered this week, I will let you know how it goes! read more

Like other reviewers here, I too am experiencing the run around from Mac and Mac Interiors in Farnham. I ordered lights and furniture at the begining of October which were on 6 to 8 weeks delivery. I keep chasing up for delivery dates and keep being told different stories when I manage to speak to someone. In December alone, I have been told three different stories, in early December the goods were actually in shipment from Italy to be received by the end of that week. This story then changed when chasing the following week to the goods were arriving the end of that week. The end of that week arrives and the story changes to the following week which because of Christmas and New Year means they will not be delivered until after the New Year. Chased up yesterday and another different story, two items have arrived and are in the warehouse, the remainder, which are lights, have not arrived nor do they seem to have any idea of when they will arrive. None of the items I have ordered are particularly hard to get and another parallel order which I placed at the same time in October at a large London store for some items from one of the same manufacturers in Italy arrived and was delivered at the beginning of December so it seems fair to say the problems are all at Mac and Mac. Extremely unsatisfactory and I would urge buyers to think twice about ordering from Mac and Mac. read more

I recently placed an order with Mac&Mac and because of the service I have received I thought I must write a comment. I have an appartment in Portugal and my wife and I had been dithering over a Calligaris Table and Chair set for a while and had left it far too late to order, or so we thought. The salesman did a great job of showing us the products and we agreed that this was the best option for us and it was only then we hit him with the bombshell of needing the products delivered for delivery to our container by 8th March, I was expecting a straight no but he disappeared into an office and came back 10 mins later and said no problem sir. So, did it all happen as they said it would. Yes it did, on the 5th March I had a call from the Delivery Manager to arrange delivery of my goods on 7th and as I write our goods are on the way to Portugal. I like a company who are able to do as promissed and I will recommend Mac&Mac to all my friends and family and they were the only retailer who did not hesitate at taking on the challenge of my error. I have the salesmans card and it was Shaun who helped us out and when I e mailed for an update Ben was very quick at responding, I must say Mac&Mac they are a credit to your business. 8 WEEKS DELIVERY ADVERTISED, ARRIVED IN 26 DAYS read more

I WOULD RATE THEM BETTER THAN OTHER RETAILERS. All the negative reviewers should just cut to the chase, how much compensation can we get is the simple answer. I have never had an issue with Mac&Mac and I am probably one of the few customers who has not screwed them for a discount but that doesnt bother me as I got my furniture on time. I witnessed a couple near on argueing with the staff in the showroom as they would not give them a huge discount, they did order after a lot of dialogue which nobody could understand (quite rude!!). My point is that if this order runs late then they will probably complain as well to try and get more back. All these furniture manafacturers have issues from time to time and it is not only Mac&Mac who struggle to get some goods on time, please look at other retailers.. The reviews posted on this quite shocking waste of time site do not reflect this company and I would urge potential customers to ignore the compensation hunters comments as it is people like them that have put a lot of people out of business and why our insurances go up year after year. If I was Mac&Mac I would ask to be removed from Qype, and Keiran judging by the sort of people you are dealing with I think you do an amazing job. Rant over. Very Happy Maria Sheppard read more

I do wonder if the positive reviews on this site are in fact real customers ?! Myself and a friend have placed separate orders with this company over 11 weeks ago and having been told our orders would arrive within 6-8 weeks we are both still waitingMy order is for Calligaris and I am amazed that the customer below who obviously ordered their Calligaris after me have received their order before me?? Maybe the lorry that is coming from Italy carrying my chairs has got lost? As I have been told 3 times that my order has been dispatched and will arrive with MacandMac the following Friday and delivery will then be the following weekHELLO I'm still waiting? My order should be with them today but the guy at customer services won't know till he comes in on Monday for sure! This is now getting ridiculous, I have been told various stories for why the order hasn't been fulfilled and the attitude of the customer service staff is far from good and verges on rude, I would really urge people to think twice from ordering from them, it's a real shame as they offer a great range of products but I am wondering if their suppliers know how bad the service they offer is and whether they would still be happy to supply their products to them. read more

OH THAT I COULD AWARD 0 STARS! How they are still in business is beyond me. We ordered 2 leolux chairs (£6254.00) on 13th October 2012 for pre Christmas delivery and (foolishly) paid in full. The chairs did not arrive before Christmas and we were offered a 10% discount to be paid when the chairs arrived. To cut a long story short.and after numerous phone calls and emails.. 17/01/13 We were told 'they would arrive 28/01/13'. 28/01/13 'The order was to be complete in their warehouse by the end of the week' 16/02/13 'Order was due in last night. Will call to arrange delivery next week' 22/02/13 The chairs eventually arrived. But NO discount. 06/03/13 'Funds would arrive on 08/03/13 the owner was the only person with the card reader to enable payments and he was abroad' WHAT A TIN POT COMPANY! 11/03/13 'It would take 3 days for the funds to reach our account' REALLY IN THIS DAY OF SAME DAY TRANSFERS ! 13/03/13 'The funds would be in our account by 5pm today' GUESS WHAT? THEY ARE NOT and good old Kieran has gone home for the day! DON'T GO NEAR THIS FIRM! Lovely showrooms Lovely goods A shame really we had a whole house to kit out to a high standard but NOT now from Mac and Mac. read more

Super showroom, lovely range and choice of furniture, very helpful and efficient staff, order processed smoothly and delivered promptly. Items all unpacked by charming delivery team who assembled one item and also took the packaging away. Couldn't ask for better service. We bought a dining table, 10 chairs (including 2 carvers), 3 coffee tables and 2 drinks tables . and have just ordered a further 2 chairs! When my husband and I discovered the Ethos Oak furniture range on Mac and Mac's website we were disappointed to see a few poor reviews and decided to investigate for ourselves. We'd been looking for a new dining table for about 5 years and weren't prepared to abandon what seemed to be a successful end to our search on the heresay of others. As a result we drove from Wales to Surrey to look at the range of furniture on display and place our order. Thank goodness we did as we were delighted with all stages of the buying process and with the furniture we bought. We can only think that someone has posted malicious messages on the website and if that's the case it's a real shame go and see for yourself you won't be disappointed. Take a look at the Ethos Oak furniture it's lovely! read more

We visited the showroom to look at an advertised special offer ex-demo sofa. When we saw it, it was not what we expected and so we looked around the showroom. We were never pressured and when we needed help or advice it was readily available. Another ex-demo sofa caught our eye but we could not make up our minds. To give us time, it was taken off sale whilst we decided. That was a noce touch. We eventually made the purchase and the sofa was delivered in 'as new condition', having been incredibly well packed. The delivery was not so good. It was promised at a certain time and we had to phone them when it was late. We were told by Kieran that there was a problem with the van (or driver, i cannot exactly remember) and they were sending another one out just for us. To be honest, I wasn't sure I believed the excuse because of the way it was communicated and there was no apology, it was almost as if they were doing us a favour. Was the 50% discount genuine? Well, I can only say that it was still being advertised to order at full price when I checked some time after we purchased and we are just thrilled with the product and appreciative of the showroom staff at the time. read more

Furniture wonderful. Company appalling. Don't confuse the two ! They don't make the furniture obviously ! 6-8 week delivery was meant to be 12 (August holidays) but then was 15 weeks. Had to chase EVERY WEEK nobody ever updated me as they had promised they would. Could never get through to "Customer Service". Left messages, didn't get call back. Table eventually delivered by two men who openly admitted they'd "never seen one of these before" and then complained solidly for two hours as they attempted to build it. They left leaving the glass table top clearly deformed and with the extension mechanism not working. I complained and then again had to chase every day to get someone out to fix the problem. Luckily they used a contractor who was good ! We fixed it between us - the delivery men had fitted parts for the wrong table ! And despite all that hassle, and all those broken promises at no point did anyone ever apologise. Which tells you all you need to know about their attitude I would say. My advice ? Check out the furniture in their lovely showrooms by all means but then buy it somewhere else ! read more

Having recently taken delivery of four large pieces of furniture from yourselves, we cannot express how impressed we have been with Mac & Mac Interiors from the day we walked into your showroom to the day that the furniture was delivered to us. We were not followed around the showroom by salesmen we were left to look at our leisure with the knowledge that there was someone there to answer our questions and to give us the support and help we needed in making our choices. Nothing has been too much trouble for you. The quality and craftsmanship of the table and chairs, the sideboard and the 2 sofa's that we purchased from Mac&Mac is excellent. We had a delivery date arranged and the drivers called us 1 hour before arrival which was very convenient and meant we weren't sitting around all day just waiting. I have done and will continue to recommend Mac&Mac to family & friends. It's a breath of fresh air to know that there are still retailers that definitely pride themselves on putting the customer first. Many thanks for such a pleasant, stress free shopping experience. read more

BEWARE of Mac & Mac interiors. I ordered Bontempi table and chairs (price paid almost £4000) on the 8th November for a pre-Christmas delivery. I contacted the company in mid-December to get an update on the delivery, I was told goods were in shipment and they would contact me to arrange delivery. I never heard from them so called again shortly before Xmas to be told that in fact I wouldn't receive my delivery before Xmas but they would be on the first delivery the first week of January). I received £300 compensation. I called again in January and was told my goods were on their way. Yet still no goods. I've been trying to cancel my order for the past month, in that time I've been offered more compensation (although no sign of any compensation payment to date) and I've been told that goods are on their way. Still no goods. Customer service is non-existant. Not once do they call to keep me informed. Clearly the company has cash flow problems and is in financial difficulties. I have now taken the matter up with my credit card company to try and get my money back. read more