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Home Town Decorating Paducah

4.0 (1 review)
Open 7:00 am - 5:00 pm

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4 years ago

This is business profile is under the old owners. Home Town Decorating has new owners as of June 2022.

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StevMark Home - HunterDouglas window shade

StevMark Home

(3 reviews)

$$$$

Well, what can I say? My husband and I went into the store back in June 2025. We spoke to the two…read moregentleman there as it was a Saturday afternoon. We then had the owner/designer Carole H. come out to our property on July 14, 2025. We wanted an estimate on draperies and new furnishings for our living room and entry way. She spent time measuring the rooms and having a discussion with us. I gave her access to my Pinterest board to show her the looks that we liked and had an interest in exploring. We were completely prepared to spend a significant amount of money to have our living room and entryway redone and have custom draperies for the living room and the master bedroom. Carole shared when she came out on that Tuesday that she would be leaving for vacation on Friday. She stated that it would be 3 to 4 weeks before she would be able to get anything back to us. We were completely fine with that as we told her we were not in a hurry and 3 to 4 weeks would be fine. Jump ahead over seven weeks now, almost 8, and we have been completely ghosted. There has not been a single phone call, email, or text from Carole back to us with any status update on the project. This lack of engagement is completely unprofessional, and we are extremely upset and angry with the lack of professionalism. If this job was not something that she felt she could do perform or had the time to do, then a simple phone call, text or email saying that she was not able to do the job is all that we expect. Not every design is for everybody and if life interrupts and you are unable to do the job, I completely understand that. There is a level of communication that needs to occur when you run a business and there is a level of professionalism that is expected. We will happily take our money elsewhere!!!

I had them come out to give me a quote and the guy/owner just gave me the creeps. His demeanor was…read moreoff putting.

Flooring America

Flooring America

(3 reviews)

I purchased carpet, the same week I called to report that there was so much dirt coming from the…read morecarpet as well as the fibers to live was disgusting, I was ignored I should have ran when I entered the store as a African-American female I was waited on last behind the Caucasian people I entered the store first I purchased the carpet the carpet was faulty I kept on complaining they wouldn't do anything I finally called corporate corporate said they should have sent out someone when I first started complaining Greg I have phone calls from him they sent someone and he said the carpet wasn't that bad when you can come in the house and clearly see that the carpet is a mess they did not put down new padding the carpet has rode, they told me it was because I had heavy furniture there's places where there's no furniture, then Greg said it wasn't their fault the installation or the carpet he said well I tell you right now it's not our fault, I decided to contact BBB because I did he said that they would not do anything to help me yes I believe that I was racially discriminated against they did not try to fix my carpet I was ignored and mistreated I don't want any African-American to patronize their store for no reason and no one else if you don't want to carpet that's damaged he told me the carpet was probably sitting in the warehouse that's why it had the dirt and stuff in it and it was discontinued a couple of months after they sold it to me , the carpet is bulky in every room even where there is no furniture I am so hurt and disappointed by these people they're a rip off if you are African-American please do not visit any of their stores anywhere, even if you're not a African-American this is what these people do they take advantage of people and mistreat people, I am and was nobody to them after they took my money

My husband and I were shopping for flooring for our new home. We had been to three locations,…read moreflooring America in Paducah was our third. For the exact same type of flooring, we noticed their prices were four times more expensive than the other two places we checked. That said, we didn't want to insult them and make them feel bad so I left a fake name, a fake phone number, and a fake address. Imagine my surprise when I got a call from this company to my real phone number--A number I never provided to them nor gave them permission to call. What's even more outrageous, is they contacted our real estate agent--an egregious overreach of boundaries. We never mentioned who we were working with for our real estate transaction. Who do these people think they are? It is the most outrageous invasion of privacy my husband and I have ever experienced and we're not young people. I would never ever recommend this company to anyone. I explained what happened to my real estate agent and apologized on behalf of this company for being so obnoxious. I've never known a flooring company to go to such lengths to stalk potential customers before. It was very very disturbing. I'm not sure what software they have rigged up in that store, but if you go here, turn your phone to airplane mode so they can't access it because if they do they will track down everybody you know to try to get a hold of you. I will post this review for everybody to see because it's 100% true.

Home Town Decorating Paducah - carpeting - Updated May 2026

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