Our family of 4 has been sick for weeks. We were advised to do a number of things to help us feel better, one was a deep home cleaning. We were highly recommended to Libny. Libny met with my family to offer a quote of the price and service she could offer. We were told we'd get a deep cleaning, hand scrubbing the floors, wiping down the walls, dusting the blinds, etc. The price was going to be between $250-275 for 5 hours, 2 girls ($55 a hour). That felt high, but we were in a pinch because we needed it done asap and our normal cleaning lady was unavailable (she charges $100 and has always done an awesome job). Libny said the girls would arrive the next day at 8am. I asked if they could arrive at 7am so the girls would be gone before we needed to put our kids down for their nap at 12pm. She said okay no problem, they'll arrive at 7am.
Fast forward to the following day. The cleaning girls arrived late at 7:30am. One spoke broken English, the other no English. The girls got right to work. At first they seemed to be doing a decent job, but after awhile I noticed they were mostly just wiping down the house and not doing a deep clean (let alone a normal clean). They moved slowly from room to room. I had to ask the girls a number of times to go back over the spots they wiped down because the floor, table, counter, etc was still dirty (hardly looked cleaned). When they left there was still a number of things that they had missed some little (streaks on the oven), so big (not moping the entire downstairs (living room, office, bathroom, laundry room).
At 12pm I had to put my 2 year old down for a nap. The girls vacuumed from 12-12:30pm which wasn't helpful (that's why I wanted the girls to arrive on time at 7am). When the girls left at 12:30pm, I called Libny to give her some feedback as to how the cleaning went. Libny was defensive saying "oh I only have heard good things from people who's houses they've cleaned, did you tell them to fix their mistakes". I told Libny that I did a few times but it just got uncomfortable having to manage them that way and I just wanted them to finish and leave. She said okay I should have kept telling them to fix the issues because that's how they learn. I told Libny I didn't feel comfortable being their manager. She said okay thanks for the feed back. About 15 minutes later, the girls show up to my house, I called Libny and ask her why she sent them back? She said they need to learn from their mistakes. I told Libny I wasn't comfortable with that crew working in my home anymore and that she should have asked me first if it was okay to send them back (I would have said no). Libny said well that is the only way I can resolve the issues. I told her she could have a different crew come out and finish the job, she could discount the $275 cost. She said she wouldn't send out another crew, and she'll call me back about the price and that she wants me to go around the house and take pictures of all the areas that the girls missed. I sent Libny about 20 pictures (or as many pictures were actually delivered, her cell reception was bad, messages kept failing to go through). About an hour later I received this text message from Libny "Send me $200 and we are done !".... - Great customer service.... I responded saying I will pay you $200 but I'd like a new crew to come out and finish the job I agreed to pay for. With out a new crew finishing the job I would have paid $200 for a meaningless wipe down service. I've not heard back from Libny yet.
I'd be happy to update this review when/if she responds. Regardless, I'm not sure there's a way to turn this mess around at this point. Even if the service was free I wouldn't recommend them for a deep cleaning. I know how hard it is to find good house cleaners, and I hope this experience helps you understand better who you would be working with at this company. I'm sure if I had a different cleaning crew my experience would have been different. But just know if you have an issue, you'll get a non apologetic, defensive response. That doesn't make me ever want to do business with them again. read more
