Their phone number does not work. Sometimes there water tests are not accurate. They do not keep a…read moregood supply of pool chems, gaskets or o-rings. Their pool supplies prices are reasonable. Most of the people that work there are fairly knowledgeable of what they stock. Most are pretty friendly except one who acts like he's going out of the way to help you. He's the best to talk to if you're looking for something, he seems to be there most of the time. That have a great supplies of nuts, screws, and bolts. You can get what you need they're not packaged. They also have hardware and supplies that you won't find in any other store. If I'm pretty sure they are going to have I'll go to Flagala over any of the other stores even if I'm looking for something that's hard to find. At one time Flagala was the only hardware store that the beach had, the east end anyway.

So when I call 7 different times over 2 days and I am unable to speak to anyone, it forces me to…read moreevaluate where I spend my money. I want to support small local businesses, but if I cannot get through your objectionable automated system where a live person is more rare than fresh unicorn meat, I am forced to move on to someone that can provide an acceptable form of customer service. I will likely try again because I want to support you, but you are making it very difficult.

My washer/dryer was delivered and installed yesterday by Montana and Nick. These two young men were…read morepolite, efficient, personable....I was impressed. Ace should be glad to have these to young men on their payroll. M Walker

Love this place. If you ask the guys to help you with anything they go waaaay overboard to help…read moreyou. I spent 20 minutes looking for a solution for a problem with my hurricane shutters... one of the guys fabricated the solution in the back room and brought it out. Super cool of them.

Got a loose shingle? Dang! Beach tent need anchors because the winds are high? Double dang!!…read moreCatheys Ace Hardware can answer your tool-related questions and sell you a hammer or two in the meantime!

The best customer support available anywhere. Good selection and knowledge. Never been when they…read moredidn't have time to solve your problem or find your item.

I purchased a collapsible water hose from Ace about 90 days ago. It developed a hole, and when I…read moretook it back for credit and purchase of a different hose, I was told there was a 30 day window and I needed to contact the hose manufacturer. My responsibility? Ace sold it, they should honor it. Really lousy service. I'll not go back and spend money with Ace. I'm giving a star, but none is earned.

I have been going to this store since it opened and they have been very nice to me until today . I…read morehad picked up propane gas tanks for portable grill from them yesterday and they told me that I could rerun old used one to the store and they will dispose them properly. Well , today some new person was there who acted like a manager and when asked about this return she said very rudely " take them out of the store right now " I am like okay . I asked her I needed to buy Weber grill cover too and if she can help? She pointed finger at the corner and said first you need to take those propane tank out right now . I am like wow ! No one has ever talked to me this way . I was really hurt . I walked out and put my empty cans back in the car and came back and took Weber grilled cover. I HAD HORRIBLE EXPERIENCE TODAY WITH THIS ONE PERSON . SHE WAS JUST RUDE FOR NO REASON WHEN I SPOKE TO HER VERY POLITELY.

Very helpful and friendly employees. Best hardware store in the area. Clean and well stocked.read more

The staff here are always friendly and helpful. I guess it really is "the helpful place!"…read more They've expanded over the years and now have a lumber yard. It's quite a large store with a good selection of items.

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja…read moregrilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July--America's 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication. No delivery on the 2nd. No email updates. Nothing. On July 3rd, I called the local store to arrange pickup, only to be told the entire order had been cancelled. I then called Ace Hardware customer service, and they confirmed the cancellation but could provide zero explanation for why it happened. No apology of substance, no offer to expedite a replacement, no compensation--just a shrug and "it's cancelled." This level of incompetence is infuriating. I planned around their promised delivery. I told my family we'd have this new setup ready. Instead, I'm scrambling last-minute on a holiday weekend, dealing with disappointment, and explaining to grandkids why we can't use the gear we were excited about. No "processing" updates, no "out of stock" heads-up, no courtesy call or email--they just vanished the order like it never existed. For a major holiday purchase tied to family memories, this is unacceptable. Ace Hardware's system is broken. Their communication is nonexistent. Their customer service is useless. They ruined what should have been a highlight of our family reunion. I've shopped at Ace for years expecting small-town reliability with big-box inventory, but this experience proves they're just another unreliable corporation that doesn't care once the order is placed. Do not buy from Ace Hardware online. They will let you down at the worst possible time with zero accountability. I will be taking my business elsewhere and warning everyone I know. Strongly recommend avoiding Ace Hardware for any time-sensitive or important purchases.

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much

JRod went above and beyond to help me when I really needed it. His kindness, understanding, and…read moreexcellent customer service were truly appreciated. Thank you, JRod, for being so helpful and accommodating!

Absolutely avoid the store at all cost. I ordered $8000 worth of fencing material over two months…read moreago of which half of it has arrived. When I call, nobody answers the phone when I go in there nobody has any answers, absolutely the worst customers experience I've ever encountered. Please save yourself the trouble and go to Lowes