The nurse was fine, but did not write down when she would be coming next. (Since my mom has…read moreAlzheimer's disease, she needs things written on a calendar.) Their billing is a mess. They are difficult to deal with, uncommunicative, and always act as if you are trying to steal their money.

Companion Services is a terrific company. I needed 24 hour care for my elderly father and they sent…read moreprofessional and kind caregivers to fulfill this need. When my dad was eventually in hospice the caregiver was especially knowledgeable and supportive of my dad and my family. I felt so relieved to have such wonderful caregivers. The owners are supportive too and billing was easy to understand.

BEWARE!! Terrible management and unreliable staff. Feel free to contact me before you choose this…read moreagency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.

If I could give Right at Home zero stars, I would, and they would not even deserve that. Stay away…read morefrom this company, they will cause you and your loved one nothing but stress. My family used Right at Home in 2022. It has taken me until now to write a review because I just did not want to think about how bad their service was. We are in a much better place now, and I feel compelled to warn others. Right at Home was truly awful- no communication. I'm not sure how they even had clients. We had to call them to find out who was coming for my mom. I can't recall EVER receiving a phone call informing me, I always had to call them. Schedules that should have been known and planned for became unnecessary emergencies because of their poor communication. My mom very much liked one of their caregivers - she was wonderful - so we were tied to the agency. That it the only reason we stuck with them as long as we did. The caregiver was pregnant, and we had to tell them! They claimed they were unaware. Right at Home had zero communication with us regarding her replacement until WE asked them if they had a plan. Their staff made us feel like they were only concerned about the money. I truly felt like they would just throw whoever they could on the schedule and they did not have as many caregivers as they said they did when we signed up with them. Two of their caregivers abandoned my mom. I never heard an apology. When I contacted their owner, Matt, regarding an issue, I got no follow thru other than an email thanking me for my communication and a promise to be in touch. Never heard from the guy again. They simply placed whoever they could find with my mom, taking no consideration as to how she would react to the person. Just horrible service. If you are a caregiver - don't sign up with them. They will treat you like crap and lie to you. I absolutely DO NOT recommend Right at Home. We've since used a different agency - and I can confidently say that Right at Home does not deserve to be in business. Don't trust your loved one in their care.

Senior Helpers is a wonderful, supportive and caring service for those needing help with a…read moredisability or aging parents. Bob was very helpful and compassionate getting us through the process of procuring long-term help for my 95 year old father following a hospital stay. If we need further services in the future, they will be the first that we call!

After feverishly contacting about a jillion caregiving companies, I randomly called Senior Helpers…read moreand was AMAZED at the absolute top notch service I received from Colleen. Not only was she able to match my 96 year old dad with a wonderful caregiver, she was able to do so in less than 24 hours, and the caregiver started the very next day! I was speechless! My dad loves his caregiver Michelle and we could not be more happier with her either. She is caring, compassionate, friendly and always prompt. MICHELLE, YOU ROCK! And so do you, Colleen! You were my initial contact with Senior Helpers and everything you said and did left me very impressed. I recommend them 100%!

DO NOT LET THE WOMEN JORDAN INTO YOUR HOME. SHE STOLE MY CLOTHES. she's not to be trusted at all. I…read moredid speak with the manager Spencer and he did resolve the issue with compensated me. He will be sending me a check to make up for my lost clothing. My point is just to warn others. She was supposed to be taking care of my grandma while me and my grandpa were away at work. I briefly met her when I came home for my hour lunch to check up on my Grandma ( she's digressing with memory loss) and I think as soon as she met me and learned a younger girl lived with her grandma at the house, that it was an opportunity for her to snoop around the house once I left to go back to work. she barely did anything to help my grandma with cleaning or assistance. Instead she went snooping into rooms upstairs where she WASNT Supposed to be. She stole 3 pairs of my high end leggings and 3 pairs of my jeans along with 4 pairs of cami tank tops that were tucked away safely in a drawer. Mind you she's not our regular care giver for my grandma . She was just here for a day becasue our regular caregiver was out sick. Please ask more questions before allowing any stranger into your home even if your the granddaughter such as myself

We Love Allison! She's so good at taking care of my father. I highly recommend Homewatch for your…read morecaregiving needs.

The most incompetent unethical office of caregiver's and support staff. Provide a revolving door…read moreof inexperienced staff. Trust me and go to anyone but them. They will suck the life out of you

"Christine, I would like to thank you again for the…read morewonderful service you and your staff provided for my mother during the last few months of her life. I am certain that she enjoyed several months of living that she would not have had without the service you provided. Again I appreciate all that you have done for Mom and our family. Feel free to use me for a reference at any time. -George N Barrington, IL"

Hillcrest has been wonderful over the past eight years that I've been employed here. (still…read morecurrently employed here) The staff are always learning new and improved ways to maintain their education in the medical field. Person centered care is top notch and second to none. Daily you will find multiple staff for every department. The staff work well together to give prompt and gentle daily care for all residents. All residents are encouraged to be active in exercise groups if not here for therapy. Our goals are to keep your loved one as independent as possible for as long as possible. Maintaining their dignity and right to decide is very important for each plan of care. Daily activities run from 8am until 9pm daily. Multiple different courses offered at each meal for all diet types. Supervisors who are available to all staff 24 hours a day. Many who are here on their days off. When you look for employees who have "bought in" to their career, you will find them at Hillcrest in Round Lake Beach. I can personally say that we do and always will go above and beyond for our residents and staff. We are family, we do provide person centered care and will always provide a clean environment for your loved one. We encourage family to volunteer so they can see day to day operations! Nothing to hide here.

Free at last I now get 64 antenna channels not just 5…read moreNo more powdered eggs and Luke warm food. I eat whatever I want. No more bug infested mattress. No more disrespect by a nurse that just dislikes you because you called her CNA daughter uncaring and useless. No more escape alarms from 5:30 am til all hours. Loud in every room. No more loud shift changes at 6:00 am. No loud talking outside your door at all hours. No more uncaring CNA"s No more medicine mistakes. No more mandatory get up between 6:30-7:30 rise and shine until after lunch. Some had to sit up asleep in their wheelchair for 7+ hours. No revenge actions from a nurse who hates your non compliance. No more "no" you can't see your own doctor. No more mandatory showers or a male can giving me a shower Getting out of there was way harder than it should have been. They stopped me every which way. No more imcompatant doctors. No more nursing home rules they expect you to know. They are probably glad to see this smart, non compliant patient. If this is a repeat, its because no wasn't sure the first one went through.

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

I consider myself very fortunate to have been able to work with Assisting Hands of Arlington…read moreHeights. Their employees are extremely kind and nurturing and meet my needs in every way. The women who I work with are very patient and assist me in all of my needs. Each caregiver is involved with doing my laundry, making meals, practicing physical therapy, transportation, bathing and helping with technology problems. My caregivers are like family to me.

I requested a consultation from Assisting Hands for my friend that has cancer…read more They responded immediately and I had a great first impression of them. The interviewer that met with my friend was kind, warm and very thorough. I am very happy with the responsiveness they've shown in a variety of circumstances. They are just a caring group of people that we all need more of. If you think you may need a caregiver, please contact them. You'll find them to be helpful, kind, adaptive and good listeners. I feel your loved one will be assisted very well.