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Home Goods

4.0 (1 review)
Open • 9:30 am - 9:30 pm
Updated 2 months ago

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2 years ago

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Quality Counts Carpet

Quality Counts Carpet

4.0
(31 reviews)
0.8 mi

I don't like to leave a bad review on someone who's trying to make a living, but my service with…read moreQuality counts was not .The carpet had dirt areas around the chairs and sofa. I pointed out to Carlos that this was dirt and that I know it will come up and to make sure he gets this area clean. The dirt areas showed up the next day. I had specifically told Carlos that I wanted to make sure this didn't happen. I ended up using Dawn diluted with water and cleaned it myself! I paid for service that was not Quality. Before he came, I called the company to make sure they would be here at 10 o'clock, which was the time Carlos set up with me on the phone, Carlos said , that he would never say 10 o'clock. He would say 10 to 12. I had a at 11:30. I would not have set up an appointment between 10 and 12 for carpet cleaning. Ironically I have a text message from Quality counts saying my appointment was at 10 o'clock. I had explained all of this to prior but it did not matter. He agreed, to come after 12:30. I called their office around three to see if they were still coming. He said, he was still coming but he would call 30 minutes prior. He didn't call prior, but he did come. I hope they will use this information to improve their cleaning service And to be more understanding to their customers.

I've been a loyal customer for 5 years now, they always came through for me when others couldn't…read more Today I called for a cleaning and stressed I was only here for a week, the girl on the line told me she couldn't help me because they don't have anything till next week. God bless them that they are that busy, but I've spoken personally to the owner because of my rave review because of their loyalty to good customers . I'm not bashing them, but they really should train the phone person better, unfortunately I have to use someone else now and you lost a very loyal customer.

Photos
Before and After Sofa Upholstery Cleaning
Before and After Sofa Upholstery Cleaning
Before and After Carpet Cleaning
Before and After Carpet Cleaning
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Before and After Recliner Upholstery Cleaning

Home Goods - homedecor - Updated July 2026

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