Purchased a bedroom set on 5/16, paid cash, $1300. Never got my furniture or a refund. Called corporate 17 times and left messages no response. Girl in store, Jada, told me she submitted a form for a refund, never got anything yet nor does corporate or the store respond to my messages. going to have to take them to magistrate which means they will probably have my money for a couple months. Terrible place, do not give them any money. read more

PLEASE DO NOT ORDER YOUR FURNITURE FROM HOME DECOR on Liberty Avenue. I ordered my bedroom set in October 2020 and was told my set would be in between 3-8 weeks. Eight weeks took me to December 8th. However, I was told to "give them time" (as if 8 weeks per signed contract was not enough). I asked to get the regional director's number to file a complaint and was told that I would have to text a number they provided. After texting the number they gave me back in December, I'm still waiting on a response. It is now January 21st. I finally received most of my furniture December 15th. However, I'm still waiting on my dresser. I have spoken to the manager as well as the person that sold me the furniture. Today, I spoke with the manager again and was told they will call me when my dresser arrive and to "hold tight", as if I haven't been patient enough. I asked how I would be compensated for my frustration and inconvenience; and was told there is no compensation. I am beyond irate, not only because I didn't get all of my furniture in the time promised( via signed contract), but I was not treated as a valued customer that deserves respect for my money spent. I spent $1200 for my furniture and will be taking my business where I, and my money is respected and valued. This is totally unacceptable' read more

We moved our son across the country for his last two years of college, so we didn't want to spend a lot of money on bedroom furniture. He got a really nice bedside, inexpensive dresser and nightstand (less expensive than IKEA, Walmart and Target and already assembled!!). The customer service was awesome and we were out of there in 20 minutes!!! Perfect for what we were looking for and completely hassle free!!! read more

Bad experience they lost me as a costumer I purchased a bedroom set on 8-13-19 payment in full and they deliver the bed , mattress, I was told the mattress was a firm nothing firm about it the mattress no good at all waste my money on that and not yet Have I received the rest of the bedroom set yetand its 10-17-19 and not yet have I received my stuffnever again never ever will purchase from this company again read more

I really hate this place because the service here is beyond horrible. I brought a sectional couch on a wednesday and was told it would be delivered on saturday. Which it never came and when I called they told me either monday or tuesday.When I called on monday they told me that it will be shipped to me that day. Four hours later I called and was told they didn't know why the sales representative told me that. They then said that the couch wasn't in stock and it will arrived on saturday. Now mind you this whole time I had nothing in my living room and I had to contact them. So on saturday I had to call again they then told me that it will arrive on tuesday. These guys was far from professional and didn't odviosly care about their customers after they made the sale. So on tuesday I called pissed because I am waiting and they never contact me on the status of my furniture. They then tell me saturday again! I had to threaten to get my money back for them to take me seriously. Then was asked if I wanted a different couch. Saturday they actually called me and told me by wednesday and I said if it don't come I am done. It ended up coming on tuesday but that's not the end of it. When I made the purchase I got it to where I put down three hundred dollars and make payments. Till I own it which is a first time experience for me. I was told it helps your credit which was a lie. I was told the payments was like a credit card which was a lie. Thank God I don't believe everything I hear and avoided crazy fees. These people will say whatever it takes to make a sale and also very unprofessional. So please beware! read more

I have to agree with the previous review. Promised a sofa that never came. They kept stringing me along like it would be in any day now but it seemed to always miss the truck. Finally, after 5 weeks, they said they could no longer get the sofa even though the manufacturer was still selling it. Then came the refund fiasco. They made wild claims about what the credit card company would allow them to do. So I disputed the charge and had my refund in no time. These guy are sleezy at best and criminal at worst. Unless you walk out with your purchase, good luck on seeing anything they promise. I can't speak to their merchandise quality because I never saw any product! read more

Like other reviews that were written here, I experienced the same exact incompetence. I had placed a King bedroom set (which I was told it's not in stock yet but order can be placed for it), sectional/ottoman and a queen bed frame. I placed the order a month in advance and everything seemed to be in order for delivery. I call 2 weeks later, no definite answer on King bedroom set so I call back few days later since they're working on it. So I call a week later, again, same answer. Fine, I can wait as long as it's being processed. I call again a week before move date, they're still waiting to hear back. I've called literally every other day and they kept saying it's being processed so don't worry. A DAY BEFORE DELIVERY DAY, I come into the store to make the final payment and they tell me the King bed frame is NOT IN STOCK and CAN'T BE DELIVERED. They asked if I wanted a different style instead. No, I wanted what I had ordered a MONTH ago! Why would you wait until the day before move in day to tell me it's not available giving a customer false hope. Now I'm having to go out and find a bedroom set the day before moving day as if moving isn't stressful enough. Do not shop here! read more

jada took care of me really well we had a mis unberstanding at first but she took time out to get it right I brought a rug back an we had a mis under standing standing but she it an I brought more stuff an happy with everything read more

This place will rip you off and lie to you. I feel they totally took advantage of me when I recently purchased a sofa there. I was told it would be in the following week. It was not - then I was told they couldnt tell me when it would be in. But they had my $500 and the refund policy is baloney. Now waiting 2 weeks for them to mail me a check as a refund. Was treated poorly by management. They have a security guard in their store - THEY RIP PEOPLE OFF. TERRIBLE. WILL NEVER GO HERE AGAIN!! read more

I will never buy anything from there again. They delivered the king sized box strings for a queen size bed. The missing furniture (dresser and nightstand) was supposed to be delivered on the weekend. 3 weeks later no furniture. Never returned to get box strings nor to delivered the correct one. Spoke to Ryan (manager) 3 times and each time he stated that they would return to pick up king sized box strings and delivered the furniture as soon as it comes in. Today after 3 weeks of this, I went to the store and they claimed that they were waiting for me to call them because they were too busy to call me about delivering the furniture. They delivered the furniture and left it in the living room and refused to take it upstairs because they had other deliveries to make and was behind schedule. I called Ryan and said so that's what you all decided to do, deliver it and not take it up the steps. Ryan said that they were upset because I yelled at them so that's why they didn't take the furniture upstairs. He said he didn't care if I filed any complaints about it. Don't buy furniture from this place. They are unprofessional and all sales are final. You are at their mercy when it comes to getting what you paid for. I wish I could give them NO STARS. read more