I want to thank everyone at Right At Home for making my recovery easy. I would like to name a few…read morepeople: Dakota - who made sure I had someone every day who knew my needs . Shantay - who did the same Cyndi- who cared for me like family But each and every aide I had knew my needs and showed up on time and were self starters and were eager to help in any way they could. The agency is local and so are the aides . They will drive you to appointments, run errands , light housekeeping, cooking , personal aid like helping with bathing or making the bed , laundry . I was very pleased with their work ethic and the stamina of the aides is wonderful! I recommend Right At Home for anybody recovering from surgery or an illness. It supplies the extra help the family and the person may need taking a lot of the worry out if the situation.

I was extremely pleased with the help I got from this agency . Ms Sheeren is very professional,…read morevery pleasant. My personal aid , Ms . Keena , was young, but mature for her years, good work ethic , non smoker, very honest , personable, pleasant young lady. I have tried another local agency but this one is by far the best around . I would recommend them to anyone needing assistance after surgery or for longer term care. I would use them again.

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

They have plenty of qualified staff, and can ensure you have the coverage you need. Staff is…read moreprofessional and pleasant. Their only drawback is communicating- meaning it is very difficult to reach office staff, or get call backs so if you need to change service days/hours if you don't go in-person, you won't get anyone in time even if you try starting a week out. The phone system is useless as nobody seems responsible for answering or responding to calls. You will have long wait times(I.e. 15-20 minutes) before you give up.

I'm pretty afraid to leave a review as I am currently a client. I'm not quite middle aged yet. I'm…read morevery disabled. In fact, if it wasn't for touch screen and speaker phones, I'd really be in trouble. My family cares for me in home 24/7. However have contracted care with them for several hours a day, 7 days a week and have respite hours available on top of that. I wasn't sure about in-home care as it is. Having a stranger come in and have to do everything for you, especially since you have a different person come daily is an exhausting process. Couple that with never knowing if the aide will show up, short your hours, be friendly, and most of all...have ANY experience or training. The scheduling people cannot for whatever reason communicate to you who is scheduled to come and if on the rare occasion they call back- the person scheduled calls out at the last minute. Today, for example, we had no care for the day. After a half hour of no show, I was told they were going to be here in another half hour. An hour later I called again. They weren't coming and no one to fill the hours. I've been shorted about 7 hours this week so far and have an idea that I won't have care on the weekend. My family member doesn't feel like he can leave me while they are here because we get such a variety of experience, he has often had to teach caregivers how to change a diaper, turn me, etc. , sometimes he has had to do it for them. We feel like we have to clarify when they get here to please not be on the cell phone if it's not an emergency and no naps, etc. I cannot stress how much my family needs help with me. I need round the clock care. It's humiliating to ask someone to change my diaper, bathe me, feed me, turn me, etc. it's much worse when the person they send doesn't want to. I am trying to give them a solid chance, but can't take this much longer. I'm just glad I can still communicate. What if I couldn't?...I would leave some pics, but I'm trying for this to be anonymous.

I cannot say anything bad about this company or employees. They were all very helpful,…read moreknowledgeable, kind and friendly. We had nurses, PTs, OTs coming in and they all were great. Nothing derogatory that I could say about them. I would recommend to anyone who asked.