Macaris helped us twice today. First, they came right away this morning for an emergency plumbing…read moreissue which left us without a sewer line. They fixed that promptly, and then returned to fix a wiring issue that was accidentally broken during the first fix. They couldn't have been nicer or more professional either time. We have counted on them many times over the years. Sometimes, it is for an appliance repair. We have had them do furnace and air conditioning repairs. I am thankful I can depend on such a conscientious business with such great professionals as these people when our old house has an issue! Five star service every time!

We called at 1PM to let them know our refrigerator at the campground had stopped working. By 3 pm,…read morethe repairman had been here, told us it was not repairable, took measurements and had the new one installed. We didn't even have to go into town. Wonderful service!!

He did a great job. I'll call him again. Had to buy a new washer but I needed to know if it was…read morefixable. It wasn't.

From the owner: I know how important it is to have your appliances running smoothly, that’s why I am dedicated to…read moreproviding superior service. At EG's Appliance Repair we provide reliable Appliance Repair services in the Springfield, IL & Surrounding Areas. As a locally owned, owner-operated business, we deliver friendly service you can trust with no hassle. We specialize in repairing Washers, Dryers, Refrigerators, Freezers, Stoves, Ovens, Cook Tops, Dishwashers, and Microwaves. If you are looking for quality Appliance Repair in the area, we're here to help with fast, dependable service. Call us to schedule your next appointment for honest quality repairs that get your Appliances running.

My dryer went out unexpectedly and was having company. I reached out to Anthony as I found his…read moreinformation on Yelp. I deceived my issue and he responded promptly and was able to come the next day. Anthony fixed the issue promptly and was super reasonable. He was professional, efficient and his fees were fair. I'm so glad to know I have a trustworthy repair man I can call when I need. Thanks Anthony!!!

From the owner: We aim to do top notch work with fast and accurate diagnosis. We offer appliance repair and general…read moreinspection and maintenance checks. With just a $40 service Fee plus any labor/parts needed.

After calling multiple appliance repair places who had a week long wait time, I called ASAP. The…read moregentleman I spoke with (Nick?) quickly diagnosed the issue with my Samsung fridge over the phone. He offered to do a part search that day and if he was able to secure what was needed, they could come on Saturday (in 3 days) and fix our issue rather than doing a service call first. Thankfully he was able to find the part needed as we were leaving town the following week. He broke down the pricing for me over the phone so I was aware of the cost ahead of time. The technician, (Josh I think) was prompt and courteous and completed the job quickly. I'm so happy the other companies couldn't fit us in or I might have never ran across these guys! ASAP will definitely be our go to if we have any appliance issues in the future!

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

The job was completed but it took 3 trips. I have a ceramic backsplash and the installer didn't…read morehave the right cutter. The following week then he told me I had to have an outlet installed first which delayed another week. After ai got that installed they were finally able to install. It seems that all of these trips could have been avoided if the person making the initial appointment in the office had asked the right questions to begin with.

TERRIBLE CUSTOMER Service!!! Have been waiting over a week To get a new refrigerator that I ordered…read morelast Thursday and have been put off from a Friday delivery the next week until the next Monday. I am paying to have them put the new refrigerator in and the old one taken away but from a earlier review I guess I will have to watch the technician and make sure they can handle a installation. I had to call them on the Wednesday of the week of delivery to find out what day they where going to deliver it and was told that if Friday was not good enough I should have paid the extra fee to have it shipped sooner. I try to buy local but this business does not care. Next time I will go to Springfield, Il and get my appliances from Lowes or Menards or find another local business in the area. Live and learn I guess but they will no longer be getting any of my business. Buyers BEWARE!!!

My seven year old refrigerator went out a week after I listed my home for sale. I needed a new one…read moreand thought it would be easier to buy at this local store. What a mistake. Since they don't have much in stock I ordered a new Whirlpool on a Tuesday and it came in the following Monday. Tuesday I got the call to schedule delivery and she said it wouldn't be until the following Monday (13 days after ordered). I said I would need it earlier because of an open house so they delivered it on Thursday. When it arrived there were a few small nicks on one side that they touched up and were acceptable. When the delivery men brought it through the door they badly scratched both doors. When the store owner was contacted his only solution was to order a new one that would take over a week or touch up the front and refund $200. The scratches were terrible and could never be covered. They did provide a complete refund and have given us a small loaner fridge while we waited for this delivery. Luckily we were able to get same day delivery for a nicer fridge at Holthaus in Pana IL. Doc's customer service and delivery is terrible.

Ken's has been fantastic for us, have used them twice for different issues with a GE double oven…read more Both times they were quick, with getting parts ordered and quick with intallation and haven't had any issues with communication.

Called on a Monday and service was scheduled for Thursday. the technician showed up as scheduled…read more Within 15 minutes the issue with the dryer was found. The technician had to leave to get the parts and returned in 30 minutes. The repair worked. The labor cost was only $65 so we were pleased. Great job

Schedule the appointment very easily and fixed the problem quickly. Also very polite and friendly…read moreservice.

I wish I could give ZERO stars. Booked an appoinment online for 6/27. Got a confimation email. The…read moreday before I get an email they have to cancel my appoinment due to a funeral. Totally undetand that. I follow up the following week to see if we can get back on the books and if they had appointments on Friday 7/3. They say yes, what time? I ask for a morning appointment. There was a delay getting back to me. Finally received an email at 10PM the night before saying I was scheduled for 9-11 on 7/3. I respond okay. I get another follow up email that he needs my address and phone # texted to some number. I respond to the email with the information and state that he already has that informaton from when I booked the appointment online. Not sure why I would text it to some random number. 9-11 comes and goes. I emailed him and said to cancel my apointment. He emails me back to say he is finishing up a customer and will be on his way. I say "OK", Five minutes later he emails ad cancels my apointment and said he didn't have any of my information on any of his sites. I responded to hsi email with a snipet of the original email with the booking confirmation # on it. Not sure how this guy gets 5 star reviews. I undertand being a small business, but this was not a good expereince. I would NOT recommend him to anyone.