Responding to messages and the patient portal would be great, if anyone in that office ever decides…read moreto try it.

Excellent practice, wonderful staff. I've been a patient of Dr Doreen Mondelo for several years now…read moreand cannot say enough good things about her. She is very knowledgeable and has helped me tremendously throughout the years. Highly recommended.

My Grandfather and I are patients of Capital Care, the newly named Community Care Physicians. The…read morestaff and nurses are extremely helpful and caring. The medical assistants and nurses take their time with communicating with us both to make sure our information is updated and accurate so that Ginny (Virginia Larner, PA-C) can provide the best medical and wellness advice to maintain our reasonably good health. They also are in consistent communication with our specialists which also is a great help. We've had doctors in the past that were pill pushers and appeared to always be in a hurry to get us in and out with a prescription. Finally, we have found a health care provider that we are 100% pleased with.

Outstanding nurses and physicians at this location. I just moved to the area and was looking for a…read morenew primary care provider, I am so thankful I found Linda Searfoss, NP. She's an outstanding provider. She treats the mind, body, and soul of each patient rather than just their diagnosis. This is a great quality to have as a doctor and it makes a huge difference. I would recommend Internal Medicine & Linda to anyone. I was nervous changing providers but switching to Linda is like a breath of fresh air. My old doctor does not even compare to Linda. All of the nurses at this location are excellent as well. Being a nurse myself I always expect for the nurses to be exceptional and at this location they are nothing less than that. I was very happy with my visit and my experience. They also have an online portal that you can sign up for and review all of your labs, appointments, make/change/cancel appointments, request prescription refills, etc. Wicked convenient. Instead of making a thousand phone calls all of the information you need is just a few clicks away. I took away one star because the parking isn't optimal.

Great place parking is terrible but that is not fault of the place hence the 5 star ratingread more

They don't care about the patient, only money. I am 60 years old and I am applying for asocial…read moresecurity disability. I owe $150 dollars and offered to pay $25 today. Evidently they had canceled my appointment without telling me and refused to see me until it is paid. They aren't worth the headache. Going to find another Neuro office. my rheumatologist was surprised they hadn't done some bloodwork after finding from my EMG test I had severe neuropathy with muscle wasting. No further testing done. I am searching for a new Neuro today. A Dr that actually cares for patients and not money.

I just want to say that I had a great technician who attached the electrodes to my head for my EEG…read morein June 2021. He was very professional, knowledgeable, and personable. He made me feel reassured that my EEG would be read carefully. I feel so lucky that the EEG didn't show any abnormal activity. My neurologist at St. Peter's Health Partners wanted to put me in the hospital anyway to be sure, but I am confident in the results of the EEG that Capital Care Neurology did. I'm not going back to that other neurologist unless I have an obvious grand mal seizure.

Cindy Chan is a wonderful, dedicated doctor. She cares about her patients and that shows, and so…read moredoes her staff. The care there is excellent. The only frustrating aspect is that it is nearly impossible to reach a live staff person by telephone. The phone tree is set up so you have to leave a message and wait for a return call, which can take several hours or days, depending on the nature of the call. This can be frustrating, and if you happen to be away from your phone at the moment they call you, you have to start over. It would be much more efficient, in my view, if they answered their phones.

The most caring professional internist I have ever had. I totally trust her and am thankful that…read moreshe treats my entrie family.

I came in to get my vaccinations today and also to get a check up and I must say that they are…read morefollowing the precautions and protocols to a T the covid-19 but why wouldn't they there a doctor's office. They start off by having you check in by asking you the famous questions that they asked everybody which is basically if you've been outside of the country if you been outside of the State that are under the quarantine ban New York State and then finally have you been hanging out with your covid-19 friends. As long as you answered no to all of those they take your temperature and they give you a little sticky note to give to the nurse who takes your vitals and you're on your way. This is a great setup and it works out well. They have their chairs blocked off so that you can't sit next to each other so what increases social distancing in the waiting area. The reason why I dropped it down a star is because the wait times have gotten really long and it's just a little bit one-sided in that effect because if you're late to your appointment you get canceled but they can be late to their appointment and we just have to deal with it. Now onto my Dr Jessica Berman MD. I will say this she is one heck of a doctor she has been seeing me now for probably 11 years maybe even a little bit longer and she has been on point with me all the time and she holds me accountable which is something that I need at times. My wife is also seen by her and my wife has nothing but positive things to say about the doctor. Both of my sons one is age 22 and one is 11 and they are both seen by her as well and she is an excellent doctor in every facet of care that is given to my family. The only unfortunate part is right now she's not accepting new patience but I do recommend this facility because if these doctors are anything like Dr Berman then they have an excellent practice on their hands. And it's Capital Care Family Practice. Thank you so much for listening.

UNPROFESSIONAL ISNT EVEN THE WORD FOR THIS PRACTICE. Gave me incorrect results over the phone. Not…read moresure if there were another patients or not. Since then they have rescheduled me 3 times and have not even had a discussion with the doctor over this. An office run by woman and they are the most degrading people in a woman's health office! Crazy.

To Dr. Elaine Cheon-Lee, patients are just a source of money. She doesn't care about your health…read moreconcerns. Don't ask questions during your annual checkup. If you do she will charge extra. That's what happened to me. After Dr. Cheon-Lee did a quick routine examination, I asked her a question: Is there anything I should know or be aware of about entering menopause? I made it clear I am not interested in hormone replacement therapy (HRT) because of its side effects. I wanted to know if I should consider a bone density test or perhaps taking supplements. The doctor recommended a couple of OTC supplements and then brought up HRT. She started badgering me about trying a cream that she assured me has minimal side effects. I finally gave up and said OK just to get out of there. To my surprise I received a $130 bill for an "office visit". This was in addition to the $188 my insurance company paid for my annual women's health exam. When I reached out to Dr. Cheon-Lee I was told the hormone replacement therapy was not part of annual visit; therefore I was charged for an additional visit. She agreed the bill was unexpected and acknowledged I wasn't informed in advance there would be a charge. This came after I repeatedly told her I wasn't interested in HRT given its side effects for women with a medical history like mine. So CareNet patients, be wary about asking your doctor questions without also asking what it will cost for an answer. If you receive an unexpected charge, don't waste your time reaching out to your doctor or trying to discuss the issue with the management team. No one cares about patient satisfaction. Your concerns will be ignored. I filed a complaint with my insurance company, which said it will keep Dr. Cheon-Lee on its radar. I will pay this bogus bill, so it doesn't affect my credit report. But CareNet has gone downhill as shown by the number of 1-star reviews it now receives. My advice: Skip this place and go somewhere with honest doctors who listen to and care about their patients.

We went to the Urgent Care in the early afternoon after my 2-year old son cut his chin, It was…read morerelatively minor and a clean cut, but would need to be closed. I checked into the Urgent Care Center and then waited over 2 hours in the waiting room before seeing anyone. They did not triage anyone who registered, it was just first-come, first-served. People with sore throats were seen before my son, who was bleeding all over the place. When we finally got into an exam room, the nurse (who was less than friendly) washed his chin and told me that the doctor would be in soon. A few minutes later, a PA shows up and proceeds to tell me that she can't glue his chin because the tissues were too swollen and would need to be trimmed (in my opinion, probably as a result of waiting so long), that my son will need stitches and that she doesn't do trimming or stitches and there was no doctor in the office. So, after waiting ~2 1/2 hours to finally see any medical personnel, they tell me that I have to go to the ER instead. If they actually did TRIAGE when I first got there (like any other Urgent Care or ER I've ever been to), they could have referred me immediately to the ER and I could have saved a lot of time and money since they also billed me for doing absolutely nothing but telling me I needed to bring him somewhere else. (On a side note, the Ellis ER got us in and out in about 30 minutes). I would avoid this Urgent Care, there's a total lack of process or organization and the staff is less than friendly. I guess it's ok if you have a sore throat or congestion, but beyond that, they seem incapable of taking care of minor medical problems that shouldn't require a trip to the ER.

Don't go here. Saw a Dr. Shin, who clearly needs to go back to medical school. (maybe he didn't go…read morein the first place and he wears the lab coat to impress) Scary dumb. Scary advice given. A dog may have been able to help me more than this idiot. Sorry to be so negative, but my experience with the doc was sad and pathetic. I suggest, if it's urgent, go to St. Peter's E.R. in Albany. Or even ask your cousin, who just woke up, what to do, before seeing this doc. Wait was long. Receptionist was aloof. Location was a challenge, too. Go elsewhere!