Came by here to look at engagement rings and worked with Lorrie Dickerson who was extremely helpful…read moreand patient with us, showing us a number or rings, stones, and taking body language cues to read my fiancée We found a ring we like, but want to look and see if there is anything else she likes better. But Lorrie definitely did her job pointing out all of the benefits of buying from here. We will most likely be back to get the one she liked

I went in to have my ring resized, and 2 days after the stone fell out. They did replace the…read morestone... and it fell out again! You can see where they cut the ring to re-size it, and now I've lost the same stone twice. They did refund me what it cost to resize the ring, but after that they said the ring out not have a warranty. So now I'm down a stone and no warranty.

My experience at White's Jewelers was INCREDIBLE…read more When we began shopping for my fiancé (now wife) engagement ring. We went to all the big shops in town. Every shop was the same, beautiful jewelry and a bottle of water. The sales people we're helpful and willing to sell us anything. They tried to sell us on names and designers. They tried to SELL us this, that and they other. We came to White's on recommendation from a friend. The jeweler took the time to get to know my wife and I. He asked her what she wanted and liked. He asked her about what was important in the ring to her. He was concerned about what she WANTED. White's Jewelry will forever be our trusted jewelry store.

I always can trust anyone that works there. I never hesitate going there for any advice, getting…read moreJewelry made which I've done and now selling a piece of jewelry that I've had from her a few years ago that I just know I won't wear anymore. It's a wonderful place to go to and do any type of business you can trust them.

WARNING Do NOT bring your cherished silver jewelry here for repair - risk destruction…read more Brought my 1908 Lady Liberty Barber Sterling Silver Dime Coin ring in to simply repair its broken band. My father acquired the Art Nouveau piece for my 16th birthday; its face was artistically popped out to a full forward cameo in a skilled, hand-forged repousse from the rear; it was rare. Since the band opened up requiring repair it was safely stored in its own jewelry box for at least a quarter century. As prior customer for change of insurance appraisals, I noticed displayed coins and jewelry repair so I thought this to be the perfect place to do the job. My father had since passed, I miss him very much, and his gifted ring reminds me of him. Months later I was contacted for pickup and was shocked - Lady Liberty's beautiful face was flattened into a machined square. As my eyes began to tear in disappointment the nice lady who originally took the ring in requested more time to recreate her face. The man who did the work came out and told me he spray painted it a matt finish. Why spray paint sterling silver or an antique coin? The lady then insinuated it wasn't a real coin when it clearly was one of artfully repousse - raised in relief from inside the back by hammers and punches; with detail added to the front by engraving. an ancient technique decorating metal popular during the 16th, 17th, and 18th centuries. Upon return for pick up yesterday found the coin's reeded edge lines smoothed off, wheat detail on her hair and crown gone, letters warped, deep gouges added, and antique coin shading again spray painted over a tin color - a complete and utter abomination. They turned 100+ year antique ring from pristine mint condition stored properly into a destroyed mess when hired to only repair the band. I cannot wear what appears poorly manufactured as sold out of quarter gum-ball machines - just awful. I was charged for what amounted to utter incompetence by a business that is supposed to specialize in doing what they were paid to do. How can this be resolved with the blond employee so awfully rude I am reluctant to enter again? Please take responsibility for your damage done by contacting me and replacing the destroyed ring so I don't have to take this to the Better Business Bureau and leave same reviews everywhere for others aware to avoid experiencing same.

Went to McKenzie & Smiley with two of my sisters recently for an engagement ring. We were helped by…read moreLorrie. She was very kind, helpful, providing us with time to think about the selection, showing the differences between lab grown and natural diamonds, explaining the diamond grades, etc. No question left unanswered, and I had many as someone who knew nothing about jewelry. What I also appreciated was her taking the time to take each ring out of the display so we could get a good look. We looked at many! In the end we found a beautiful ring and she even knocked a few bucks off the price tag. Really nice and memorable experience overall, would highly recommend. Also, my fiancé said yes and loves the ring... what more can you ask for.

I needed to have rings resized. I asked for recommendations and chose McKenzie & Smiley on Fire…read moreStation Road. Upon arriving, we were greeted warmly by Lori. I explained the reason for the visit. She assured me it could be done. The rings were ready the next afternoon, they fit well now and were sparkling clean. This was our first visit but won't be the last! ​

I recently was involved in an Internet purchase from Classic Jewelry and Loan, and dealt with the…read moreowner, Larry Wims. This was done putting forth a lot of trust in a business that I had no history with. On "a wing & a prayer", I was very pleased to find this man totally honest and forthright in this transaction with me. Everything went according to what we discussed verbally- basically a "handshake"agreement. Larry even called me a couple of weeks later to make sure I received my shipment in good shape, and additionally offered to refund some of the excess mailing costs! Things don't get better than this... VERY satisfied Burbank, CA customer.

I've used this company multiple times with repairing a couple watches. Never have I been…read moredissatisfied by the service. The care, quality, and most importantly, the customer service provided is always really good. I came in Saturday to get a specialized plaque added to a cigar humidor, and the cost associated with getting this done was really affordable, and when they say it'll be done in a hour, they mean it. I will forever utilize this business for any repair needs.

DO NOT COME HERE!!!! Visited the store to get a safety…read morechain for a tennis bracelet. The owner quickly looked at the bracelet and proceeded to tell me that she doesn't recommend bracelets under $500 to get a safety chain! I told her that my bracelet had been appraised and it's worth well over $500 and she proceeded to tell me that a jewelers appraise pieces for whatever they want! My bracelet was appraised by GIA which certifies 95% of the diamonds that come from jewelry stores all over the country! It was extremely reckless and disrespectful for her to value a customer's piece of jewelry without putting under a microscope and assessing the cut and clarity of the diamonds! As I walked out she also proceeded to tell someone very loudly that she doesn't do anything for free! She has a nice-nasty attitude that lacks tact, professionalism and more importantly integrity! I heard she used to be in a kiosk in the mall and she moved to a storefront. If she isn't careful about treating customers and prospective customers with respect she will find herself back in that same kiosk or out of business! If the owner of this store is reading this my Take heed!

Best jewelry store I have ever been to! I have been a loyal customer since I was a teenager. The…read moreemployees and owners are always so helpful and the work and inventory is quality. Also repairs are done fast and inexpensively. Would recommend to anyone!

I absolutely love her jewelry. I love using her earrings for gift baskets and such. I have a few…read moremyself and they always outlast my other earrings by a long shot. She has her own store now which is super awesome. I also think she has a really good variety of permanent jewelry chains at a great price!