I placed an online order for $135 the morning of 3/29/25. When I went to pick up my order I was…read moretold they had no record of the order. I show them my order confirmation which includes the store location #411 Towne Lake Parkway. Despite that, the employees try and tell me I must have ordered from a a different store. They then proceed to call other stores who tell them no, they do not have my order. They then call "Rick" who I can only assume is some kind of manager. . He says sorry nothing he can do and tells them to call customer service. However its after hours for customer service so they call Rick again and he says they will just have to leave a message for customer services and that there is nothing they can do. They never took my name or number. They never offered to help me duplicate my order or offer the 10% off for online purchases which is what drove me to place the order in the first place. Essentially they did nothing. I wasted 20 minutes of my time, never received the order I paid for ( charge shows on my credit card) and had to go to another pet store that was out of my way. Now I realize why I stopped shopping at Pet Supermarket. I knew items were regularly out of stock but the customer service is horrible. And now I will also have to dispute the charge with my credit card.

An amazing store! I love the fact that you can go in and wash your pet! Which is super useful after…read morea day at Woofstock! I went in looking for a specific item for my dogs birthday and was extremely happy when they had it! They have a large selection of all kinds of products!

Sassy Paws Boutique is such a gem in our community. Robin, the owner, is incredibly conscientious,…read moreknowledgeable, and truly holistic in her approach to pet care. She has gone above and beyond for years helping us care for our pets, always taking the time to offer thoughtful guidance and high-quality products. You can tell she genuinely cares about the well-being of every animal that walks through the door. I absolutely love this store, and we are so lucky to have such an amazing resource right here in Woodstock.

Sassy Paws is fantastic! Always helpful and extremely knowledgeable on pet health and nutrition…read more More than willing to spend time with you discussing pet dietary and health concerns and can even provide you with samples to make sure it works for your fur baby. Give them a try and you won't be disappointed.

I would give five stars as far as the groomer for my long-haired dachshund. However I am only…read moregiving three stars because they did not honor their Senior Discount on Tuesdays as advertised. The website says there is a Senior Discount on Tuesday of 10%. My husband picked up our Dachshund and was told at the register Pet Smart does not offer a senior discount. Very disappointed since I booked on Tuesday for this.

Petsmart in general should be able to do better. We purchased a Top Fin aquarium starter kit on…read moreApril 5. The electronics in these kits hold 1 year warranties, and these kits are put together by Petsmart, as Petsmart owns Topfin. Last night, the filter stopped working, so I came home today and took it to the Woodstock Square location we purchased the kit from. I was told they couldn't do anything about warranty exchange or anything bc they are not allowed to take used or broken/defective product back. I explained that it's 60 days into a one year warranty period, and she abruptly told me again they couldn't take back open or defective product back, and that I could try contacting the manufacturer... I tried to explain that they were the manufacturer and she still said she wouldn't help. I then called into Petsmart customer service, and after being hung up on once, put on an extended 25 minute hold after requesting to speak to a supervisor, was told that they had no power to do anything as it was an in store purchase. This is such a joke. The supervisor insisted the only way to get this resolved was for her to submit a formal complaint to the stores and that the store manager would be reaching out to me by phone at most 48hrs. My tank has already been down for 24 hrs, and now it's likely going to be 72 hours before I even get a call back. They really dont seem to care about anything other than getting your money. There was literal attitude with every person I have spoken with both in store and over the phone at their customer care call center, and now my fish are going to be dead.

Brad was a great help finding flea shampoo, and answering questions about other pet products like…read moredeworming pills and pet foods. The pet washing station located at the back of the store was nice. We will try that very soon. He also pointed out that there will be a mobile pet Doctor offering vaccines outside the store on the following Monday. This market seems to offer plenty of products for your pet's needs. It's worth checking it out.

They carry Dr Marty dog food which has only been available online and I wanted to try it to see if…read moremy dog would eat it and they give you a refund within 30 days if the dog doesn't like it Win win

UPDATE: Man, I must have gotten under this guy's skin where he comes around once a year to bother…read moreme. First, private messaging me last year, insulting me after I block him a year later responds to the review directly. Either that or he's just bored. So I'll just respond the way I did to the message last year before I blocked him. (Though it is funny the person that message me has the same name as the owner here but the message claimed they were a friend, not the owner... hmmm) Thank you for showing you don't care for the animals since ferrets, chinchillas and rats, ECT shouldn't be in temperatures that high. Maybe you could learn something. Still doesn't explain all the other horrible conditions, from the poop caked cages to the dust everywhere. Having prey and predators next to each other. My baby ferrets wouldn't have stood a chance against your macaws that can just pop heads of rats. This message, after 7 years, only proves how trashy that establishment is and how uncaring they truly are. Another time I was in your store, you had a hamster that had just given birth, eating her babies. Yet the employees claimed all the hamsters in that cage were female, they weren't there was a clear male in there. The male also went over and started eating the babies. If you were truly doing things the right way, you wouldn't have so many animal rescues, including reptile and ferret ones, even vets trying to buy you out. Telling you how to improve your establishment. You wouldn't make all your wrongdoings disappear when you're inspected. "Best in the business" my ass. That's why everyone I know in the area hates your establishment and wishes you would go under. You're doing no better than petsmart and petco! Actually worse! If you want to actually engage in a conversation and teach people things maybe don't insult people also if you want people to flop to your side you lose credibility. So, go properly educate yourself before you go around trying to act big. Just because you have been in the business for as long as you have doesn't mean you're doing it correct. Actually reach out to experts. I've lived in Woodstock for years and always saw this place and finally decided to check it out. I wish I hadn't... First off the store is so blazing hot it's amazing that any of the animals are even comfortable, I was sweating just being in there. I had my ferrets with me hiding in my messenger bag where they would normally stay but was greeted with "your ferrets will kill my birds." I really wasn't allowed to counter because she kept saying they would kill them. My ferrets have never hunted a day in their lives and most of those birds were twice their size. I wished I had left at that point, but decided to keep going. Dust was every where. Finally make it to the small animals and it seems the rats and hamsters have lost their minds wanting out and pawing and their containers. Bunnies and chinchillas kept in cages far too small. Then I saw it... a small little travel bunny cage with a hammock in it. I began to panic "please don't tell me that's what they keep the ferrets in..." I kept telling myself. My guess it was but they had just sold the last ferret. If I had seen any I probably would have adopted them right away. All of those animals deserve much larger proper housing not just the ferrets. Them having the animals on display like this just makes people think it's okay for their animal that needs room to play and run around can live in a cage like that. They can't and it breaks my heart! More so they have an employee that owns 4 ferrets I truly hope she is teaching a raw diet and a much large cage. I won't assume if she is or isn't but she was super nice. The lady behind the counter was nicer with the second interaction also when I could talk about my fuzzies. Just because of the conditions the small animals were in I can't give this place any higher it breaks my heart to see them like this. Petco and Petland have larger enclosures and that says something even if those aren't big enough.

If your looking for friendly hand feed birds it's a great place to go. Also they sell live feeder…read morerats witch are getting hard to find these days.

Wonder full service phill and his team are very knowledgeable I'm a customer for life!!!!!!read more

The staff is very helpful and knowledgeable. We were doing a lot of research before committing to…read morebuying a bearded dragon for my daughter's 13th birthday. CreationPet's staff spent 15 plus minutes educating us on everything there is to know. We left with the supplies we needed to get started and now we have a happy baby beardie that we feel well equipped to care for.

Appreciate the range of natural food products and treats (like Whimzees). It's nice to shop at a…read morestore where the staff are helpful and they don't sell live animals.

They have a new dog trainer, his name is Bill Dunbar. He is the real deal Dog Whisperer. I am…read morealways amazed with how well my dog behaves and how much I learn in each class. I have a young 90 pound goldendoodle and he can be hard to handle. I didn't realize how smart and how well behaved he can be until I started taking him to class with Bill Dunbar. You will be amazed. Do not hesitate to sign up for a class. This guy should be on TV. The best part about it is that I love my dog even more; it is a great bonding experience.

I read some of the other reviews and my rating is based on the experience I had when I went into…read morethe store and I only ventured to the side of dog items, toys, treats etc. I was very curious about the store and had passed it multiple times so I finally decided to check it out. As soon as I walked in, I was greeted by the employees. It was nice and they told me to let them know if I had any questions. One of the employees, a gentleman with red hair was very nice and helpful when I had a question. The overall service was great from my experience. I also thought their prices were good. I loved the variety of items they had. We usually have to buy our dog items from at least 3 different stores but with this business, I can get most of them items I want and more from one place. That's extremely convienent for me. I also found out that they have other locations. They had the cutest little bakery section with little cupcakes, creme brulee dessert, cookies etc. for a fairly low price each. You pick what you want and put them in a little goodie bag. They also had buy one get one free on the halloween treats which was really cool. I'd definitely go again just from that one experience.

Always great customer service and our go to place for pet essentials. Convenient location as well…read moresince it's right next to Publix and some restaurants!

Small mom and pop shop. They have an awesome variety of healthy organic dog food options! They also…read morehave an awesome variety of products to help you home and pup smell better! I found odor eliminating candles! I bought two which smell amazing! I gave four stars because I think they could work on the inside of the store's presentation. I think that a larger more specialized look would be better.

This shoppe is great! They are always so helpful! They have a great rawhide selection that my dogs…read morego nuts for! They also have some great hard to find holistic foods- very affordable!