This PetSmart has become my go-to when getting treats, food and toys for my dog. The older…read moregentleman who typically works up at the front during the week is such a nice and caring guy. He is super kind and welcoming to my dog and I whenever we come to restock.

Stores are a joke. Supervisors and Leads c a n lie or give a stupid reason not to keep your pet…read morejust because your pet got sick in their car and boo-booed in it. Have the nerve to banned your pet not just from one store,but nation wide because of unprofessional and petty workers who can play the role of upper management, since they aren't monitoring the poor lower management and the rude treatment of the paying customer. Will never see another dime of my money. Need to put cameras in each pet hotel room and all over the store where pets are keep to have 24 hour servellience of your fur babies

We took our Mini Aussie here to be groomed. Bolin did an excellent job and cut her exactly like we…read morewanted! She smells and looks great! We had previously paid lots of money for a mobile grooming company and were unhappy with how far in advance you had to book, the price, and a BAD haircut. I was able to book at TDS just a couple days in advance and paid nearly half the price. We will be back for sure!

TERRIBLE MANAGEMENT, ZERO CUSTOMER SERVICE. I've been taking my multiple dogs here on and off for…read moreyears. But over the course of 6+ months, I was getting overcharged for my daycare 10-packs, to the tune of $1,020 (MINIMUM!). I understand mistakes: this is an easy one to make if front desk staff don't know how to charge proper rates (in this case, giving me my "multiple-dog" rate of a 50% discount for daycare passes/packages for the second dog). But what is completely unacceptible is how they handled the issue. I brought it to their attention after realizing how they "punch cards" for daycare, and that they were charging me full price for the second dog. The staff was completely ill-equipped to 1) FIND/VERIFY the issue (after hearing our concern that they said they couldn't verify if I was right by reviewing invoices, and the best they could do was print off 8 pages of hard-to-discern transactions to review, AND we only got the records after asking multiple times, AND they couldn't email the records; they made us come in and request a printed copy), and 2) provide adequate refund, and 3) act in any way apologetic or with an interest in correcting this as a customer service issue. They then referred us to the owner to take it up with him. We contacted the owner and his response via email was: "'I'm in Florida dealing with a sick family member dealing with breast cancer. I should be back in Nashville in 6 weeks. I'll look into this when I return." We respected his personal matter and waited 6 weeks. We've now contacted him twice since then, and still ave no response. We were referred to the OWNER, CHAD, on May 25, wrote him on that day, respected his privacy for 6 weeks, then emailed him twice, and it's now August 2 and we still have no resolution. This place is terrible. DON'T GO. There are SO MANY great dog service businesses in town where they care about their customers. Dog Spot is NOT one of them.

I love how well they vet the people they adopt their animals out to! I also appreciate the way they…read morehandle the vet care for their animals during their first year after being adopted. I feel like the extra step ensures the animal is well taken care of and is also a great way to monitor the animal/its well being after they are adopted. My mom adopted her kitten, Mr. Teddy from Love at First Sight and he has been the perfect addition to her little fur family! He's so silly, snuggly, and sweet!

I adopted a puppy from them recently. I went in on a Saturday and did all the paperwork. I was…read moreexcited to be able to take home this precious little guy. he was only 7 weeks old. I noticed that he was not eating anything when he was at the adoption place. and would just go to his bed and fall asleep. I thought it was because all his brothers and sisters had got adopted and he was missing his litter mates. when I got him on the Saturday. He still had not ate anything. I figured it was stress and anxiety from being in a new environment. However, that was not the case. by Sunday he could not keep his balance and would just lay in his bed. I knew something was not right. Monday morning i called VCA and told them the issue. I had an appointment with them that Monday in the afternoon but wanted to get my little guy in asap I was scared and worried about him. VCA took him back and advised me that he was sick and needed to stay with them. I then got a call that same after noon and was told he did not make it. VCA was so wonderful and said that he should have been sent over to be looked at before they sent him home with me. So please please when you adopt a puppy or kitten from this place make sure you get them checked before you take them home. I am heartbroken that I lost my little guy. thank you so much love at first sight for making me an emotional reck and making my first experience with you a disaster.

Like many folks have said in these reviews, everything about NHA was great---the workers, the…read morefacility, the adoption process, etc. But for the love of God, PLEASE stop the high-pressured insurance "consultation" by Fetch insurance at the end! We had already (gladly) spent an hour and a half at the shelter to adopt two kittens when we were directed to a dude sitting at a desk right in the middle of the lobby. We were told he was doing "post-adoption consultation" which was total BS. He made a few vague comments about kitten health and then jumped right into a hard sell for pet insurance. As others have said, guilt and pressure tactics are used in hopes of catching new owners, who want to do everything right for their new pet, at a vulnerable time. Like so many others, we fell for it, only to later realize that the insurance ($80 a month for 2 kittens) was insanely high! We cancelled as soon as we looked through the paperwork and saw that we had been taken. Luckily, Fetch refunds 100% in the first 30 days. We may use another insurer, but cornering and guilting new pet owners in the middle of a noisy and hectic shelter certainly put us off from EVER using Fetch. So a word of advice: if you adopt and they want to send you over to "post-adoption counseling," just say NO! Let them know that you're aware that it's just an insurance hard sell and that you prefer to research insurance options on your own. And as others have pointed out, avoid Murphy Road Animal Hospital at all costs! That's where the "free" exam is offered, but that vet clinic is notorious for horrific over-charging and poor care. Most vet clinics have discounts for initial wellness exams, and no vet is "free" since you still have to pay for shots.

In March, 2026, my wife and I adopted a 2-1/2 month old female Pit Rat terrier mix. She is full of…read moreenergy and very sweet. She has been suffering from constant urinary problem. She's almost 5 months now and obviously a puppy so pee accidents are expected. However, this is constant and sometimes she doesn't even realize she's going. Our vet has given 2 cycles of antibiotics and now says it's probably not infection. We changed vets and the new one tells us that being spayed at 2-1/2 months is WAY too soon and the hormone deficiency prior to a 1st heat cycle can cause all these problems and more! She could have lifelong urinary problems and is more susceptible to bone cancers, joint issues, as well as developmental issues. Early spaying is common practice at shelters but even the vet said that 2-1/2 months is just irresponsible on the part of Nashville Humane Association (NHA) and we are watching our new baby suffer everyday because they are in such a rush to process these puppies through the system for adoption. We would warn anyone adopting from NHA to ask questions about the early spay practices. FYI, a normal, healthy spay age is between 6 and 24 months. Adopt at your own risk (and puppy's) from a place like this.

This particular Wild Birds Unlimited store is just as good as any other in the national chain,…read moremeaning it's rightfully spectacular! There are unique bird houses, nectar feeders, and other offerings I've never found anywhere else! They also carry an excellent selection of the bird seed brands we trust. It's a very clean, welcoming environment, and I highly recommend it to anyone who loves feeding wild birds.

My first time at this Wild Birds Unlimited location. They had all of the top-notch bird feeding…read moresupplies I'm familiar with from my former WBU store and Kiernan gave me excellent, personalized service and great recommendations. At one point she had to step away because there were a few other customers and her co-worker (Diana?) was ringing up one and others were waiting. Kiernan excused herself while I shopped and then came right back to me. She answered my questions and I never felt rushed. She offered to help me to my car with my stuff, too. So nice! Plenty of parking spots in this center but the Trader Joe's next door was really busy mid-day so the lot was pretty full.