Popcorn tastes like it's been sitting for hours at least. Theater room is extremely hot. But the movie is good. However, you need to teach your staff that not all people look the same. I shouldn't have to yell out "then it's a good thing I have a vagina" because your staff are so concerned about me going into the women's restroom. I was not blessed with big titties, and I prefer my hair short. And yet your people are so worried about policing who goes in which bathroom? Weird. Didn't realize where people poop and pee is so important. read more

We came here a few weeks ago and were waiting to be able to take our seats in the theater. My son and his friend sat down on the floor up against the wall because they do not have any seating in the lobby. They have tables set up but no seating. A little, short Indian man came out from behind the counter and told my son and his friend to get up. Right there in front of us parents. We could not believe it. What nerve. We stated loudly in his direction, "If you don't want people sitting in the floor then maybe have some seating in your lobby!!" My son, not one to cause a scene or a stir stood up to appease him but my hisband sat down in the floor just daring the man to say something to him. We won't be back. There aren't any good theaters in the Jackson area anymore. The ones running them now know nothing about customer service. They are rude and they act like they really don't care. No wonder it looked like a ghost town in there. I hope they go bankrupt. It's what they deserve. read more

Management is so rude! The manager told me that it was not their fault when I'm late for a movie because it automatically cuts the camera off. I asked but if I paid to see the movie why wouldn't it automatically cut back on but instead I have to miss 10 more minutes for them to manually cut it back on..this is when she tells me it's not their fault that I didn't show up before cut off time. I was not asking her to start the movie over but to simply cut it on so that I can see it. I am a moviegoer but I no longer go to this theater. read more

Terrible experience. Couldn't even bring in a reusable water bottle it's 2023 they should be allowed. Reiterated we were late to the movie several times and the cashier was basically the sloth on zootopia. Would have gone to Empire but they had no showings for the movie we wanted to see. I will not return to this theater. read more

It got renovated!!!!!!! So much better!!! B. read more

This is thee second time I've been there, friendly people and clean theatre. Only recommendation I have is that the screens need dusted. I don't buy food so can't review that. Price isn't bad for a matinee I guess it's average. Like that the seats recline. Wish the bathrooms had paper towels but it's that new age where they believe the air dryer is better. read more

Hollywood 16 Cinemas - Cinema Near Me - Jackson, Tennessee

2nd time here. Saw 'Unstoppable'. It's an ok theater. I like that their ticket prices for adults are $8 (vs. $9.50/$10 for Memphis). I guess the reduction in price comes from the fact they print and display all of their movie info on paper instead of having digital message boards. Their concession prices are just as high as Memphis'. The theater I was in was huge but the screen was too small. read more

Hollywood 16 Cinemas - Cinema Near Me - Jackson, Tennessee

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Place is a dump, the lady who helped us with snacks clearly doesn't want to be here working...if possible find somewhere else to watch a movie!!! read more

This was my first time at this theater since the renovations. I grew up going to this theater with it's neon ceiling lights and wide open atrium. While the seats are better, the actual theater isn't all that better. The entrance is very bland and uninviting. The screens aren't sharp and the sound isn't any better. There are two screens at the entrance where you can buy tickets. I went and bought them ahead of time. The concessions are what you'd expect..subpar. And the teens at the counter were less than friendly. I also was so used to getting a large tub of popcorn when I order a large at other theaters, but here it's just a slightly larger bag. If you ask for a cup of water, it'll cost you the price of a regular drink. I wouldn't go back. It's too expensive and the renovations still don't change the quality of the theater. read more

Holy renovations!! This place is completely different than when I was last here to see Avengers: Age of Ultron. They have electric reclining seats with tons of leg room and you can actually snuggle with your honey, a self-service ticket counter, seat reservations, and the best sound system I've ever heard in a movie theater!! Tip: Go to a matinee and pay $7.50/per ticket VS $10.50/per ticket just a few hours later. You won't regret it! It would've gotten 5 stars if not for the steps leading up the aisle to our seats being too narrow and small for bigger ppl which nearly made me trip lol but other than that, this place was awesome! read more

We tried to watch a movie here tonight. There was a group a loud kids in the back talking through the movie. We complained to management and they kicked some of them out. The rest kept walking in and out and we could barely hear the movie. The manager says that they don't give refunds. We won't go back to this theater. read more

This is the best movie theater in Jackson, Tennessee. It's the worst movie theater I've ever seen so it's the worst in Jackson. It's the only movie theater in Jackson. Drive to Memphis. Drive to Nashville. Wait until the movie comes out on Bluray. Just don't go here. Let's review why. The line to get tickets is outside and it is always long. Why is it long? Because they don't do anything to communicate which shows are sold out. Be prepared to stand in line for 20 minutes to be told that your desired show is sold out. And then they can tell the person behind you the same thing. And so on. They do not possess the technology or intellect to put this information on some type of board for all to read. Thinking about skipping the line because of the review? Sorry, sucker. This is the last movie theater on the planet that doesn't have some method of buying online or via an app. Is it 20F or 100F or maybe raining? Not their problem. They are inside in a climate controlled environment while you're outside without so much as an awning. So let's say that you bought your ticket, hiked to and from the car and came back a few hours later when they actually had an available show. You now get to go inside and wait for about 20-25 minutes in line at the concession stand because, despite the prices suggesting that they can pay for an hour's labor with every transaction, they will only have 2 lines and both of those move at "fixin' to get ready" speed. And where most movie theaters at least give you the tub o' popcorn for that money, you'll only be getting a paper lunch bag here. You're finally in the theater, missing the first few minutes due to the concession lines and rightly pissed that you've had to park the car in the lot twice today and stand outside for 20 minutes. Is it all worth it? Nope. These are grungy-ass non-stadium style seats without 3D or IMAX or anything more sophisticated than color and stereo. There is literally not one redeeming thing about this place. Avoid at all costs. read more

Hollywood 16 Cinemas - The line to get tickets - Cinema Near Me - Jackson, Tennessee

Overpriced. Rude staff. Rude manager. I don't normally complain about stuff, but this experience was frankly insulting. I went to House with a Clock in its Walls with a friend. I handed my ticket to a male worker and he ripped it as usual, but he gave super vague directions and then when we realized he had taken the ticket stub with the theater number on it, he just said, "oh I took that part.", extremely dismissively. The female manager was standing right there and said "yeah, that's his job," like it was OUR fault we had no clue were our movie was. We then were escorted by the manager to our movie. My friend tried to politely apologize but the manager ignored her. They didn't even care. If you like being treated like a decent human being, don't go here at all costs. read more

Very friendly staff,good popcorn and updated reclining seats. Went during remodel and you can see the updates they are doing so it will be even better. They are headed the right direction. read more

This is a lousy theater. I went to see "The Descendants" this past Saturday. We were not more than 10 minutes into the movie when some guy took a phone call at his seat. Yep. His phone rang, he answered it and had a conversation during the movie. Other theater chains are much more proactive and assertive in handling the problem of mobile devices in the theater. Hollywood 16's solution is to basically ignore the issue. The movie was frequently drowned out by the bangs, booms, rat-a-tat-tat gunfire and shouted dialog from the adjacent theater. Nothing enhances a quiet dramatic scene about George Clooney's comatose wife like the sound of gunfire from the war movie next door. Jackson movie goers deserve much better than this place. read more

Recently, my wife and I went to see Star Wars: The Force Awakens at the Hollywood 16 Theater. As is the case when seeing a feature film, our first task was to visit the establishment's website to determine show-times. For those who have ever wondered what cutting-edge web design looked like in 1997, look no further. The garish juxtaposition of lavender navigation buttons and an ill-advised twinkling star backdrop are a fascinating illustration of minimal effort paired with sustained indifference. As an added bonus, it renders beautifully on your smartphone. The facility's exterior serves as a harbinger of the apathy housed within: a sign featuring perpetually un-lit syllables, overgrown shrubbery planters, a neglected parking infrastructure. Customers are then compelled to wait outside under a token awning so inadequate it borders on architectural parody. I can only imagine how infuriating such a structure must be during inclement weather as it channels the precipitation into the faces of customers. Eventually, you are able to approach the window and procure your tickets ($10 each or $7.50 for a matinee as of this writing) before entering the lobby. Immediately to your left you will notice an alcove labeled "Game Room" but containing nothing more than an artificial tree and a decommissioned change machine. A morose employee tore my ticket and vaguely indicated the direction of our theater. My wife and I then stopped into the restrooms which were akin to a "before" picture from an extreme makeover program. The soap was gone, the laminate counter-top had long since succumbed to the onslaught of moisture, and the hand dryer appeared to be jury-rigged to an outdoor electrical outlet on the wall. The entire area smelled of diluted cleaning products and shame. Emerging from the restroom, one is confronted by a large, circular seating area enwreathed by cushions so soiled they could have easily been purloined from the dumpster behind a Budget Inn renovation. The concession area offers the usual fare at only marginally-exorbitant prices. The popcorn and fountain drinks were fine, but we weren't brave enough to sample any of the entrees that featured meat. The remaining lobby is carpeted with a dark cosmic pattern in keeping with the galactic theme of the website. Finally we made it to the entrance of our movie. The credits from the previous movie were wrapping up and were asked to stand outside by a female supervisor while she and a young male employee cleaned the auditorium. They emerged about 2 minutes later and we walked in to choose our seats. Short of visually scanning for a deceased patron, I am not sure what had transpired during this "cleaning session". There were still abandoned cups in the cup holders and popcorn scattered among the rows along with a sampler of the candy offered at the concession stand. One got the impression that the space would have benefited greatly from the combination of a leaf blower and an open emergency exit. It is stadium seating, although the steps on either side are so awkwardly spaced that anyone navigating them assumes the gait of someone whose legs are of dramatically different lengths. The seats recline slightly (some at the behest of the patron, others because their structural integrity has been hopelessly compromised) and a choice few of the armrests feature the remnants of padding. The upholstery, having absorbed years of flatulence and regret, has long ceased to display a discernible pattern. Even in the low lighting, one perceives that the speakers and hanging tapestries have not been cleaned or dusted since the commencement of Operation Iraqi Freedom. Keep in mind, I was there for a screening of Stars Wars: The Force Awakens yet was subjected to a preview for Alvin and the Chipmunks: The Road Chip and Daddy's Home (both of which were already released, showing in that very theater, and likely qualify as cinematic hate-crimes). Given the dust, a commercial for a mesothelioma class action suit may have been more apropos. I can report that at least the projector and sound-system functioned properly for the duration of the film and there were no technical issues. From other reviews I have read this would appear to be a matter of luck. The best way to summarize this theater would be institutionalized indifference. It is a business that continues to operate and turn a profit simply because those patronizing it have no convenient alternatives and/or lack the collective will to demand some. The only other theater in town is operated by the same ownership group and I imagine that its facilities will soon succumb to the same malaise that has already claimed its older counterpart. The disposition of the employees is likely nothing more than a reflection of a proprietorship whose passion for operating a theater ended long before their ownership has. read more

This movie theater is not very handicapped accessible if you are in a wheelchair. I was 2nd row from the front and had to stare up at the movie the entire time I will definitely find another theater to go to next time. read more

If I could give it negative Stars I would! I hate the theaters in Jackson they are both terrible! Filthy and disgusting. Rude staff. Old popcorn. Overpriced. read more

WORST CUSTOMER SERVICE EVER. Do not waste your money here just for reclining seats. The movie started 20 minutes late. Food was AWFUL. The "private company" that bought this theatre has no idea how to manage and keep customers satisfied. My friends and I bought tickets for Endgame online, only to be told that they were invalid a week later because of a system update and told that we could get a refund the day of the showing if we bought tickets now (a week ago). Then, the day of the showing, the manager refused to give us a refund after we were told we would get one. We had to pay double for a movie ticket and were not given any reasoning behind the decision and the manager avoided eye contact the whole time. Worst experience ever. There is a movie theatre close by called "cinema planet 10" and it is amazing! read more

Went to see Annabelle.. 2 words.. NO AIR! 2 ppl left because it was stuffy & it smelled like a locker room, an unclean one. I see ppl saying it's the only theater. It's not. Check out Cinema Planet off Christmasville. I rather go there, but friends came to that craphole.. read more

Outdated, always a rude guy taking your ticket, never enough people working, popcorn is mediocre, torn seating, and once the theater quit working in the middle of a movie and we had to switch to a different one. read more

First time at this movie theater, chairs are dirty nasty and old. Need a complete remodeled.

This place is still a dump. Everything from floors, to seats to the material covering the walls are inundated with layers of filth from years of not being cleaned. This theater has not only neglected cleaning their facilities but also has neglected any physical repairs to the theater. Chairs in their stadium seating are broken, material coverings are disgustingly stained, bathrooms are highly disgusting and in disrepair. I was afraid that the concessions were unsanitary as well as the fold out tables that straws and condiments sit on are more dirty than a park bench. And these napkins, straws, and condiments sit openly on these tables. I'm only visiting this theater once again as I visit family in Jackson. I wish the health department or OSHA would examine this facility and the owner fined until the entire building is either repaired or shut down. read more

Great renovations, but unfortunately the service is still terrible. My husband and I were some of the only people there on a week night to see a movie, and we could tell the popcorn had been sitting there for a long time, so my husband asked if they wouldn't mind popping some fresh popcorn. The guy said, "Sure, I can do that...well, it depends on the size." My husband said, "we would like a medium." He said, "Well, it makes a lot. How about this... You can get a large for $1 more and THEN I'll pop some fresh popcorn." My husband said, "I just want a medium." And the man refused to pop any popcorn. His co-worker then burst out laughing and said, "That's one of the greatest up sells I've ever seen!" Which was inappropriate to say in front of a customer and also didn't make sense since we didn't buy any popcorn. read more

This is one nasty theater. Cineplanet is better but starting to get run down also. The only time I go here is if Cineplanet doesn't have the movie and I don't have time to go to Memphis or Nashville. The bathrooms are absolutely disgusting. read more

I could not believe how dirty and nasty that movie theater is, it looked like it hadn't been cleaned in years, there was so much dust I was afraid to sit in the chairs because of dust mites. read more

Terrible customer service. Incompetent management to say the least which perfectly complements the poorly staffed and poorly maintained facility. Simply put, coming here is a waste of your hard earned money and an opportunity to enjoy time with your family. I learned this lesson the hard way please learn from my mistake. My review would be 0 stars if I could. read more

Wonder why the employees look and act like zombies? Ownership and management here is so pitiful that they literally suck the life out of their employees. I feel so sorry for these kids who are tricked into "we are hiring for management" and the promise of 8-hour shifts, then they get stuck taking tickets for 3-hour shifts at minimum wage ($17-take home pay to get up, dressed, drive to work, and drive home? Pitiful). Literally ZERO training (and this is a first job for many of them), yet they are expected to know exactly what to do at all times. Let's start with cleanliness. The place is disgusting, up to and including the SCREENS. There are GIANT "dust bunnies" on the screens, and when I say GIANT, I mean 6" around! It's very distracting to watch a movie with specs of dirt all over the screens. Sound quality: We just saw Minions and THE AUDIO CHANNELS WERE BACKWARDS. Yep, someone runs from right-to-left on the screen? Audio goes left-to-right. Someone yells from off-screen right? Sound comes from way over on the left! Completely confusing and ruins the entire "experience". I don't blame the kid employees for not being "nice" and not caring - you wouldn't either if you've seen the way the management treats them IN FRONT OF CUSTOMERS! Nevertheless, they don't even fill the popcorn bag to the top, and when you ask for a top-off, you get glared at like you've just killed their cat. There's just no other option in Jackson, other than the other theatre, that has the same problems (same ownership), and that theatre is closed half the time, even though the online listings say they are open. Just avoid this place. read more

Went to watch 1917 last Sunday at 12:45 showing. Once the movie started it was immediately apparent that the audio was not in sync with the video, approximately a 1/2 second delay. Nothing was done by management until nearly 40 minutes into the movie when an announcement was made that the show would be paused while the issue was corrected. Approximately 20 minutes went by before things got underway again however the audio was still out of sync and the movie started back about 15 minutes from where is had left off, then without noticed the movie stopped again and the restarted from the beginning, again the audio still out of sync. During the portion of the movie (Approx 30 minutes worth) that we had already seen, I went to the lobby to consult with management. Without any questions they offered to refund our tickets (4). I returned to the movie to watch the rest of it out of sync with the audio when a short time later the staff came in an advised us that since we had been refunded our money we would have to leave and could not stay for the movie despite the audio being out of sync. Since we were there with other friends we didn't want to be rude and have already been embarrassed we had to go back down to the lobby and repay for our tickets. We did not get out of the movie until 3 hours later at 3:45. This is the worst experience I've ever had at a theater and strongly recommend you go somewhere else for enjoyment of this type. read more

Terrible movie spot. First off this happen on Sunday Eve @ 9:50pm. My son and his 2 friend's asked me to purchase tickets online($39.75). After doing so . I dropped them off at the theater around 9:57pm. Something told me to wait because of How some businesses treat African American Teenagers. The doors were locked. The young black teens working were running around inside like rats. Never bothering to open the door. But saying to them we're closed. So I get out tge car and go up to the window pecking louder. A guy walks out and said they were closed and that they would not allow him back in. If he went out. So thats how I got pass the first set of doors. Then one of megas black teen opened the door for me. I told them I purchased tickets online and if you are closed someone will have to reimburse me $39.75. Then manager I asked for a Mr. Clark told me I just got on them for locking the door early. I said why didn't you guys just check to see if they already had tickets. Instead of the Great Dispectful way they were treated. I told them listen. We don't ask for any special treatment. No parades or trumpets. But just treat me the way you would treat yourself in the same exact scenario. It is so sad when even I pecked on the window. The Manager ,a Mr. Clark and the older white man collecting the tickets. Turned there head and pretended not to see us. Wow , Paying customers. HELLO THEY PAID ONLINE! THEY ARENT BREAKING AND ENTERING. THEY PAID! NOW MY PRAYER" LORD THANK YOU. THANK YOU FATHER FOR THIS LESSON.THANK YOU THAT YOUR GRACE OF PATIENCE WHERE I DID NOT OVEREACT ON BEHALF OF THESE YOUNG KIDS BUT LORD PRICK THE MINDS AND SOULS OF THOSE WHO HATE,AGITATE,MANIPULATE AND NEGATE THAT WE ARE PEOPLE TOO. AND WE DESERVE THE SAME AS ANY ONE ELSE. SO FATHER IN ALL THIS LESSON WE FACED BLESS THEM WHO CAUSED THIS ..TO RECIEVE YOUR REVENGE. BECAUSE YOU HAVE SAID THROUGH YOUR WORD. VENGEANCE IS MINE SATH THE LORD. AMEN read more

Place smelled of a weird popcorn/butter scent when we walked in which I found to be totally gross. The theaters were not gorgeous, but not totally disgusting either. Snacks as usual were outrageously expensive. They had a good selection of movies though, so not all bad. I'll probably check out other movie theaters next time I'm in town, but if this is your only option don't be too worried. read more

If your looking for the theater experience. This is not it. It does have all the basics to enjoy a movie. All yearly popcorn or soda cups available. No slush drinks for kid packs. Feels outdated. read more

It's 2016. Cant buy tickets online (which I could do in other towns 10 years ago), this theater isn't even listed on fandango!!!! Pathetic!!!. Bathrooms and theaters are filthy most times and sound systems are sub par. read more

Needs a refresh and a good cleaning. Daughter dropped her phone so when I went back in to find manager, he was more intent on being a jerk and "I'm the manager, you have to leave". Fine Sparky, but not without our personal property. Learn some about personal service, leave the little man syndrome at home. Should have gone with me to the theatre room to look rather than being a jerk, especially since I brought our youth group of 27 people to your theatre. We'll go to Savannah or Birdsong Drive-in from now on. read more

Well, if you're under the age of 18 and wanna go see a movie here might as well hang that up UNLESS you have some form of ID or birth certificate (YES BIRTH CERTIFICATE). Even if you're going with a family member. So ridiculous. read more

Went to see "the gift" last night with my date and teens were so loud and cursing couldn't hear the movie. Went to complain to the manager and he was acting like I was wasting his time. I asked for a refund and he refused. During our disagreement another couple came over and he refused to give refunds to anyone. It took two other couples to come out before he would give our refunds. I believe this manager is not responsible enough to manage any facility whatsoever. I will pray that he finds his place in this world cause management is not it. I would of been satisfied with tickets to another showing. I will not be back. Garrentee your satisfaction Hollywood. Without that you will fold. Have a great day! read more

My six year old granddaughter was visiting from Nashville, and I decided it would be fun to take her to a children's movie. About half way through the movie, she began clawing the back of her legs. Since she was wearing shorts, I felt it was coming from the seats. I took her to the rest room, and washed her legs. But since the itching was so intense, and was breaking out in red rash, bumps, I took her home, gave her medicine, bathed her, and put lotion on her. Her legs were so broken out, itching and burning that we were up most of the night. It took several days to get it under control. If only I had read the reviews about the seats before taking her, I would have known better, and protected my granddaughter from such a painful and traumatic experience. read more

Our family attended the Star Wars showing at 2:45pm on 12/24/15. My wife was confronted during the movie by a gentlemen using profanity and threatening my wife because her light on her phone was on for approx 5 seconds. He made a finger gesture at our family while calling my wife an F***** B****. We informed the female manager working during that time on 12/24/15 at approx 3pm. She said there was nothing that could be done aside from filing a police report! Are you serious? In this climate, you do not have anyone on staff to address these situations? I would not recommend anyone allow their teenage children attend this theater as there is zero security available for any type of potential emergencies. We proceeded to get refunds for our tickets and our family will never visit this theatre in the future. We are still just shocked at the lack of interest or concern the manager had! Just amazed. read more

It's sad that you pay as much as you do nowadays to see a movie and can't enjoy sitting in a theater that doesn't make your skin crawl. The seats in this theater are by far the dirtiest I've ever seen in a theater. The whole time I'm watching my movie I'm wondering if someone peed or got killed in my seat. Come on Jackson,Tenn let's step it up a notch. They seriously should think about shutting down for two weeks and giving this place a deep cleaning. Business would probably pick up. Also hire quality people that actually care about their surroundings. Oh and let's not get started on the bathrooms read more

Excellent theater. Comfortable seats, friendly staff (one guy struck up a conversation with me about our favorite movies), etc. Of course the concessions are outrageously priced. That's part of the theater experience. I don't know of any movie theater that doesn't gouge its customers. I know my review is in direct contrast to many other recent ones, but the fact is that I've gone here 4-5 times in the past 6 months and saw exactly zero of the issues everyone's complaining about. And if you want amenities like IMAX or online ticket sales, go to a big name theater, not this small local one. In fact, just about everyone here seems spoiled by the $11-a-ticket theaters, so maybe you should just avoid this place for that reason. read more